A process owner is the individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement lifecycle.
This course describes process owner responsibilities and prepares a process owner to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place 'just enough' process and how to continually align process performance with overall business goals.
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Pre-class assignment: Read The Agile Service Management Guide and Scrum Guide. This reading will be provided to attendees via email. Please allow 90 mins to complete this assignment (52 pages).
16 PMI PDUs (Although DOI has not currently been issued an official code to submit for PMI PDU credit, you can submit for credit successfully by way of the “Other” category at the PMI website. Essentially, 1 PDU credit per hour of instructor-led training. So, in the case of DevOps Foundation, 16 credits would be applicable.)
DevOps Institute (DOI) believes certification reflects the quality of your training experience. To maintain the value and integrity of the certification, all candidates are required to attend approved DOI classes through a REP like Learning Tree in order to be eligible to sit the exam.
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