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Lean IT: Achieving Foundation Certification



Course Number



2 Days


About This Course: Lean IT puts value-to-customer at the center of every aspect of IT operations. This course provides techniques for relieving the pressures on resources, reducing wasteful activities, and easing resistance to change, in order to free up resources for improvements to process flow. There is pre-course reading to successfully achieve Lean IT Certification on the final day.

You Will Learn How To

  • Achieve operational excellence through improved agility, service quality and efficiency
  • Build a customer and value-oriented culture in which employees engage in Lean IT processes
  • Involve all employees to continually improve services and preserve value with less effort
  • Optimize IT operations and processes supporting the most business critical applications and services
  • Implement a rigorous problem solving process to achieve greater strategic and financial value

Course Outline

  • What is Lean?

Introduction to Lean

  • Definition of Lean IT
  • Historical development of Lean and Toyota Production System
  • 5 key Lean principles: customer value, value stream, flow, pull, and perfection
  • Study waste (muda), variability (mura), and overburden (muri
  • Classification of Lean activities: value-add, necessary non-value-add, and non-value add
  • Utilizing the Deming circle for quality improvement
  • Discussing the key players: Shingo Prize
  • Lean IT Dimensions

Focusing on the Customer

  • Identifying the Voice of the Customer (VoC)
  • Considering types of customers and customer values
  • Reviewing the concept of Critical to Quality (CTQ)
  • Analyzing the VoC
  • Linking the VoC to CTQs
  • Identifying other sources of continuous improvement

Improving Existing Processes

  • Defining process and the basic processes in an organization
  • Utilizing goal, result, input, throughput, output, customer
  • Push and pull concepts
  • Definition of SIPOC mode
  • Value Stream Map
  • Importance of process metrics
  • Value improvement sources including heijunka and 5S

Enhancing Operational Performance

  • Improvement of performance to Deming circle
  • Key Performance Indicators
  • Time as an important factor within IT
  • Process Cycle Efficiency and Value Stream Mapping
  • Using skill and knowledge to ensure performance


  • Communication cascade and performance dialogue
  • Organizational requirements for Lean IT structuring
  • Speed of communication throughout the organization
  • The goal of management to empower employees
  • Kanban and other visual management boards

Behavior and Attitude

  • Types of Lean behavior
  • Traditional versus Lean management
  • Lean leadership: Go see, ask why, show respect
  • Making your lean transformation a long term success
  • Kaizen
  • Understanding the concept of Kaizen
  • Relating Kaizen to system, process and activity
  • Identifying Kaizen Events, Tools and Pitfalls
  • DMAIC: Define, Measure, Analyze, Improve and Control
  • Applying A3 to problem solving
  • Foundation Exam

Preparing for the exam

  • Gaining insight into the exam process
  • Applying proven tips for exam success
  • Practicing with sample test questions

Foundation Exam (Day 2)

  • Registration with APMG
  • Taking the Foundation Exam
Show complete outline
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Jan 9 - 10 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Mar 6 - 7 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Jun 26 - 27 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Jul 17 - 18 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Aug 28 - 29 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via AnyWare

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here






Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."



Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

This course is an APMG International accredited Lean IT Foundation certification course.

Earn 11 Credits from NASBA

This course qualifies for 11 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 11 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 11 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 7 PDUs
Leadership : 2 PDUs
Business & Strategic : 2 PDUs

Read more ...

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