About This Course: Lean IT puts value-to-customer at the center of every aspect of IT operations. This course provides techniques for relieving the pressures on resources, reducing wasteful activities, and easing resistance to change, in order to free up resources for improvements to process flow. There is pre-course reading to successfully achieve Lean IT Certification on the final day.
Introduction to Lean
Focusing on the Customer
Improving Existing Processes
Enhancing Operational Performance
Behavior and Attitude
Preparing for the exam
Foundation Exam (Day 2)
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Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will: