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BCS Certificate in Modelling Business Processes

COURSE TYPE

Intermediate

Course Number

3509

Duration

3 Days
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In this course you learn to apply industry standard business process modelling and analysis techniques and understand the framework for business process improvement within which these techniques may be applied. The investigation, modelling, analysis, and improvement of business processes is key to an understanding of both Requirements Engineering and Business Process Improvement (BPI). These techniques and practices reduce the cost of development and potential re-work across the organization to create high quality products and add business value.

You Will Learn How To

  • Identify core business processes at an organizational and process level
  • Model business processes at the organizational and process level
  • Recognize the events that trigger the business processes
  • Analyze the tasks within a business process
  • Improve your business processes

Important Course Information

Course Outline

  • The Context for Business Processing Modelling

What is business process modelling?

  • Why model business processes?
  • Benefits of carrying out process modelling

Importance of modelling business processes

  • Comparing the functional and process views of organizations
  • Enabling business improvement and refinement
  • Facilitating large-scale system changes and integration

Creating effective process models

  • Performing detailed analysis
  • Modelling the as-is process
  • Identifying improvements and the to-be process
  • Involving stakeholders in process modelling

Creating a hierarchy of business processes

  • Organization
  • Process
  • Task

Process modelling and Business Analysis

  • Supporting requirements engineering
  • Reinforcing the business case
  • Helping with downstream testing
  • Using an Organizational model for processes
  • The strategic context for business processes
  • Mapping process relationships
  • Building an organizational view of processes
  • Delivering value to customers and the value proposition
  • Modelling Business Processes

Business process modelling techniques

  • Identifying actors
  • Specifying the start and end point in the process
  • Clarifying tasks, process flows, rules, and decisions

Modelling the as-is business process

  • Events that trigger business processes
  • External business events
  • Internal business events
  • Time-based business events

Identifying outcomes from business processes

  • Timelines for business processes
  • Business process measures
    • Internal measures
    • External measures
  • Documenting Tasks

Identifying tasks

  • One person, place, and time
  • Documenting steps to complete the tasks

Documenting business rules

  • “If … then … else” statements
  • Decision tables
  • Decision trees

Measuring task performance

  • Evaluating and Improving Business Processes

Identifying problems with the as-is business processes

  • Measuring performance: time, quality, and resource usage/cost
  • Determining target and actual values
  • Aligning with corporate strategy and tactics as well as customer needs

Improving the process

  • Using problem diagnosis techniques
  • Process improvement techniques

Modelling the improved process

  • Checking for quality and completeness
  • Supporting development of the Requirements Catalogue
  • Transitioning to the “to Be “Process

Implementation strategies

  • Creating a pilot
  • Deploying implementation strategies

Planning the transition

  • Simulating and refining the to-be process
  • Estimating resource usage
  • Realizing benefits

Decommissioning the as-is process

  • Supporting the transition
  • Enabling cultural change
  • Supporting stakeholders through the change process
  • Sustaining continuous improvement
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Enhance your team's effectiveness and boost productivity with this course, delivered privately to your organization or to any preferred location, including options for hybrid or all-virtual delivery via AnyWare.

This training course could be customized, and combined with other courses, to meet the specific needs of your team's training.

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Attendee Benefits

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online any time after class.

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