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Soft Skills Training for Business Analysis

COURSE TYPE

Foundation

Course Number

3504

Duration

3 Days

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Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this business analysis training course, you see how specific skills, behaviors, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organization.

You Will Learn How To

  • Apply soft skills to increase your effectiveness as a business analyst
  • Elicit clear stakeholder requirements with ease
  • Present to high level stakeholders to gain buy-in
  • Apply visualization strategies to facilitate critical thinking

Important Course Information

Requirements:

  • Experience at the level of:
    • Course 211, Business Analysis Introduction: Defining Successful Projects, or
    • Course 3507, BCS Foundation Certificate in Business Analysis

Course Outline

  • The Value of "Soft Skills" for Business Analysis

Why soft skills are important in business analysis

  • Identifying soft skills for solution development
  • Recognizing your soft skills challenges

Introducing the BA Interaction Model

  • Creating the business analysis context
  • The product/solution development life cycle

Aligning soft skills competencies to elicitation

  • Collaboration
  • Facilitation
  • Active listening
  • Communication
  • Conflict resolution
  • Negotiation
  • Communicating the Business Need: Making Presentations

Deploying strategic collaboration techniques

  • Collaborating with high level stakeholders
  • Communicating the business need

Presenting to the organization

  • Gaining buy–in: formal presentation techniques
  • Selling strategies: the value of the elevator pitch
  • Developing Dynamic Elicitation Skills

Eliciting requirements

  • Facing key stakeholder elicitation challenges
  • Establishing a collaborative environment through questioning

Creating dynamic questioning strategies

  • Reviewing different question types
  • Generating dynamic questions with an innovative questioning model

Working with non–verbal communication

  • Developing active listening strategies
  • Visualizing and prototyping to achieve clarity

Elicitation strategies for requirements workshops

  • Building value through iterative elicitation
  • Discussing the design/define dilemma
  • Creating focus for prototyping with SCAMPER
  • Facilitating Meetings

Develop the skills to become a "Complete Facilitator"

  • Defining the characteristics of effective facilitators
  • Improving interpersonal and observational skills

Creating an assertive facilitation climate

  • Presenting the meeting agenda
  • Designing meeting ground rules
  • Opening and documenting the meeting
  • Questioning techniques to guide your audience
  • Pros and cons of listening techniques
  • Closing the meeting
  • Advanced Facilitation Strategies and Techniques

Building consensus

  • Techniques for bringing an audience to consensus
  • When consensus can fail
  • Handling disagreements and mitigation techniques

Handling behaviors

  • Dealing with difficult people and group dysfunction
  • Conflict resolution strategies
  • Creating a remediation plan
  • Negotiating and Communicating Issues

Principles of negotiation

  • Best practices for effective negotiation
  • Techniques for sharing information
  • Ranking and ordering priorities
  • Building acceptance criteria

Uncovering and communicating issues

  • Developing a process for issue management
  • Capturing and vetting stakeholder issues
  • Preframing issues to the project team
  • Enabling informed stakeholder decision–making
  • Visualization Strategies to Enhance Communication

Visualization techniques

  • Utilizing user stories to clarify requirements
  • Telling stories with graphs and charts
  • Brainstorming with mind maps
  • Identifying process issues with models

Applying soft skills for influence and leadership

  • Identifying key course takeaways for immediate implementation
  • Building your personal action plan
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Convenient Ways to Attend This Instructor-Led Course

Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

Live, Online

Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $2650   Government: $2355

Jan 10 - 12 (3 Days)
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Feb 21 - 23 (3 Days)
9:00 AM - 4:30 PM EST
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Jul 11 - 13 (3 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Aug 22 - 24 (3 Days)
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

How would you like to attend?

Live, Online
In-Class

Guaranteed to Run

Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$2650

Government

$2355

Private Team Training

Contact Us »

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm

FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Earn 17 Credits from NASBA

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 17 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 17 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Leadership : 17 PDUs

Read more ...

My business analysis course helped fine-tune the skills I already had, and develop new communication skills. I liked that the instructor gave us little tricks to remember things when we don't have time to pull out our binder during the workday.

- L. Pinkus, Functional Analyst
Devis

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