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Interacting effectively and harmoniously with your stakeholders and team members is crucial to your success as a business analyst. In this business analysis training course, you see how specific skills, behaviors, and attitudes can impact business analysis activities, and enhance your ability to become a key influencer on projects in your organization.
Why soft skills are important in business analysis
Introducing the BA Interaction Model
Aligning soft skills competencies to elicitation
Deploying strategic collaboration techniques
Presenting to the organization
Creating dynamic questioning strategies
Working with non–verbal communication
Elicitation strategies for requirements workshops
Develop the skills to become a "Complete Facilitator"
Creating an assertive facilitation climate
Principles of negotiation
Uncovering and communicating issues
Applying soft skills for influence and leadership
Course Tuition Includes:
After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.
Free Course Exam
You can take your Learning Tree course exam on the last day of your course or online at any time after class and receive a Certificate of Achievement with the designation "Awarded with Distinction."
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:
My business analysis course helped fine-tune the skills I already had, and develop new communication skills. I liked that the instructor gave us little tricks to remember things when we don't have time to pull out our binder during the workday.
- L. Pinkus, Functional Analyst