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Business Analysis Training









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Soft Skills Training for Business Analysis

COURSE TYPE

Foundation

Course Number

3504

Duration

3 Days

Enroll

About This Course: Through practice sessions and role-playing activities, you acquire the specific skills, behaviors and attitudes necessary to facilitate an effective business analysis process. You also learn to enhance your listening skills to avoid common misunderstandings, and expand your communication toolkit to become a key influencer on projects in your organization.

You Will Learn How To

  • Apply soft skills to increase your effectiveness in solution development
  • Enhance people skills to become a key influencer in your organization
  • Collaborate effectively throughout product and solution development
  • Develop dynamic communication strategies to mitigate conflicts and negotiate with stakeholders
  • Evolve your facilitation expertise and active listening skills

Course Outline

  • The Value of "Soft Skills" for Business Analysis

Why soft skills are important in business analysis

  • Identifying soft skills for solution development
  • Recognizing your soft skills challenges

Introducing the BA Interaction Model

  • Creating the business analysis context
  • The product/solution development life cycle

Aligning soft skills competencies to elicitation

  • Collaboration
  • Facilitation
  • Active listening
  • Communication
  • Conflict resolution
  • Negotiation
  • Communicating the Business Need: Making Presentations

Deploying strategic collaboration techniques

  • Collaborating with high level stakeholders
  • Communicating the business need

Presenting to the organization

  • Gaining buy–in: formal presentation techniques
  • Selling strategies: the value of the elevator pitch
  • Developing Dynamic Elicitation Skills

Eliciting requirements

  • Facing key stakeholder elicitation challenges
  • Establishing a collaborative environment through questioning

Creating dynamic questioning strategies

  • Reviewing different question types
  • Generating dynamic questions with an innovative questioning model

Working with non–verbal communication

  • Developing active listening strategies
  • Visualizing and prototyping to achieve clarity

Elicitation strategies for requirements workshops

  • Building value through iterative elicitation
  • Discussing the design/define dilemma
  • Creating focus for prototyping with SCAMPER
  • Facilitating Meetings

Develop the skills to become a "Complete Facilitator"

  • Defining the characteristics of effective facilitators
  • Improving interpersonal and observational skills

Creating an assertive facilitation climate

  • Presenting the meeting agenda
  • Designing meeting ground rules
  • Opening and documenting the meeting
  • Questioning techniques to guide your audience
  • Pros and cons of listening techniques
  • Closing the meeting
  • Advanced Facilitation Strategies and Techniques

Building consensus

  • Techniques for bringing an audience to consensus
  • When consensus can fail
  • Handling disagreements and mitigation techniques

Handling behaviors

  • Dealing with difficult people and group dysfunction
  • Conflict resolution strategies
  • Creating a remediation plan
  • Negotiating and Communicating Issues

Principles of negotiation

  • Best practices for effective negotiation
  • Techniques for sharing information
  • Ranking and ordering priorities
  • Building acceptance criteria

Uncovering and communicating issues

  • Developing a process for issue management
  • Capturing and vetting stakeholder issues
  • Preframing issues to the project team
  • Enabling informed stakeholder decision–making
  • Visualization Strategies to Enhance Communication

Visualization techniques

  • Utilizing user stories to clarify requirements
  • Telling stories with graphs and charts
  • Brainstorming with mind maps
  • Identifying process issues with models

Applying soft skills for influence and leadership

  • Identifying key course takeaways for immediate implementation
  • Building your personal action plan
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Oct 12 - 14 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Nov 9 - 11 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Dec 7 - 9 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Apr 12 - 14 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Apr 26 - 28 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

May 10 - 12 Ottawa/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Jun 27 - 29 Toronto/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2650

Government

$2355

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm


FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will:

  • Have a record of your growth and learning results.
  • Bring proof of your progress back to your organization
  • Earn credits toward industry certifications (if applicable)
  • Make progress toward one or more Learning Tree Specialist & Expert Certifications (if applicable)

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

This course qualifies for 17 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

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