About This Course: Through practice sessions and role-playing activities, you acquire the specific skills, behaviors and attitudes necessary to facilitate an effective business analysis process. You also learn to enhance your listening skills to avoid common misunderstandings, and expand your communication toolkit to become a key influencer on projects in your organization.
Why soft skills are important in business analysis
Introducing the BA Interaction Model
Aligning soft skills competencies to elicitation
Deploying strategic collaboration techniques
Presenting to the organization
Creating dynamic questioning strategies
Working with non–verbal communication
Elicitation strategies for requirements workshops
Develop the skills to become a "Complete Facilitator"
Creating an assertive facilitation climate
Principles of negotiation
Uncovering and communicating issues
Applying soft skills for influence and leadership
Call 1-888-843-8733 or click here »
An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Standard Course Hours: 9:00 am – 4:30 pm
*Informal discussion with instructor about your projects or areas of special interest: 4:30 pm – 5:30 pm
FREE Online Course Exam (if applicable) – Last Day: 3:30 pm – 4:30 pm
By successfully completing your FREE online course exam, you will: