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Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

COURSE TYPE

Intermediate

Course Number

2847

Duration

5 Days

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This course, Deploying Cisco Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

You Will Learn How To

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX.
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • Understand how to maintain and monitor a Cisco Unified CCX system

Important Course Information

Requirements:

  • The knowledge and skills that a learner must have before attending this course are as follows:
    • Internetworking Fundamentals
    • Basic IP telephony concepts
    • Cisco Unified Communications Manager
    • Cisco IP phones, Cisco IP Communicator
    • Contact Center operations

Course Outline

  • Module 0: Course Introduction

The Course Introduction provides learners with the course objectives and prerequisite learner skills and knowledge. The Course Introduction presents the course flow diagram and the icons that are used in the course illustrations and figures. This course component also describes the curriculum for this course, providing learners with the information that they need to make decisions regarding their specific learning path. Upon completing this course, the learner will be able to meet these objectives:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools.
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX.
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques.
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting.
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
  • Understand how to maintain and monitor a Cisco Unified CCX system.

The lesson includes these topics:

  • Overview
  • Course Goal and Objectives
  • Course Flow
  • Additional References
  • Your Training Curriculum
  • General Administration
  • Please Introduce Yourself

The lesson includes these activities:

  • None
  • Module 1: Cisco Unified CCX Product Overview

Lesson 1: Cisco Unified CCX Product Packages

Lesson 2: Cisco Unified CCX Architecture

Lesson 3: Designing Cisco Unified CCX

  • Module 2: Cisco Unified CCX Installation and Configuration

Lesson 1: Installing Cisco Unified CCX

Lesson 2: Managing Cisco Unified CCX

Lesson 3: Configuring Basic Properties of Cisco Unified CCX

  • Module 3: Cisco Unified CCX Scripting

Lesson 1: Understanding Script Editor Basics

Lesson 2: Creating a Basic IVR Script

Lesson 3: Prompting and Collecting Information

Lesson 4: Accessing an External Database

Lesson 5: Making Decisions

Lesson 6: Confirming Caller Input

  • Module 4: Cisco Unified CCX ACD Operations

Lesson 1: Implementing Cisco Unified CCX

Lesson 2: Scripting Fundamentals for Cisco Unified CCX

Lesson 3: Using Desktop Administration

Lesson 4: Advanced Cisco Unified Contact Center Express Scripting Topics

Lesson 5: Using Cisco Unified CCX Reports

  • Module 5: Cisco Unified Contact Center Express Premium Functions

Lesson 1: Configuring the Outbound Dialer

Lesson 2: Configuring Agent Email and Agent Web Chat

Lesson 3: Understanding ASR and TTS

  • Module 6: Cisco Unified CCX Maintenance

Lesson 1: Using Cisco Unified RTMT

Lesson 2: Using the Disaster Recovery System

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Convenient Ways to Attend This Instructor-Led Course

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Hassle-Free Enrollment: No advance payment required to reserve your seat.
Tuition due 30 days after you attend your course.

In the Classroom

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Private Team Training

In the Classroom — OR — Live, Online

Tuition — Standard: $3695   Government: $3325

Feb 5 - 9 (5 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

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Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

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Feb 12 - 16 (5 Days)
9:00 AM - 4:30 PM CST
Chicago (Rosemont), IL Chicago (Rosemont), IL Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

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Feb 19 - 23 (5 Days)
9:00 AM - 4:30 PM PST
Campbell, CA Campbell, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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Campbell, CA

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By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

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Feb 19 - 23 (5 Days)
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Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

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Mar 12 - 16 (5 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA Herndon, VA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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Herndon, VA

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Mar 12 - 16 (5 Days)
9:00 AM - 4:30 PM EDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Pay by credit card at checkout
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Mar 19 - 23 (5 Days)
9:00 AM - 4:30 PM PDT
Glendale, CA Glendale, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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Mar 19 - 23 (5 Days) 9:00 AM - 4:30 PM PDT

Glendale, CA

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
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Added to cart

Apr 2 - 6 (5 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Apr 2 - 6 (5 Days) 9:00 AM - 4:30 PM CDT

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
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Added to cart

Apr 16 - 20 (5 Days)
9:00 AM - 4:30 PM EDT
Columbia, MD Columbia, MD Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

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Apr 16 - 20 (5 Days) 9:00 AM - 4:30 PM EDT

Columbia, MD

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Apr 16 - 20 (5 Days)
9:00 AM - 4:30 PM EDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Apr 16 - 20 (5 Days) 9:00 AM - 4:30 PM EDT

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Apr 30 - May 4 (5 Days)
9:00 AM - 4:30 PM CDT
Overland Park, KS Overland Park, KS Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

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Apr 30 - May 4 (5 Days) 9:00 AM - 4:30 PM CDT

Overland Park, KS

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Pay by credit card at checkout
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May 7 - 11 (5 Days)
9:00 AM - 4:30 PM CDT
Chicago (Rosemont), IL Chicago (Rosemont), IL Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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May 7 - 11 (5 Days) 9:00 AM - 4:30 PM CDT

Chicago (Rosemont), IL

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

May 7 - 11 (5 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

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May 7 - 11 (5 Days) 9:00 AM - 4:30 PM CDT

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Pay by credit card at checkout
- or - pay later by invoice, as always.

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May 14 - 18 (5 Days)
9:00 AM - 4:30 PM CDT
Minneapolis, MN Minneapolis, MN Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 14 - 18 (5 Days) 9:00 AM - 4:30 PM CDT

Minneapolis, MN

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Pay by credit card at checkout
- or - pay later by invoice, as always.

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May 21 - 25 (5 Days)
9:00 AM - 4:30 PM EDT
New York, NY New York, NY Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 21 - 25 (5 Days) 9:00 AM - 4:30 PM EDT

New York, NY

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

May 21 - 25 (5 Days)
9:00 AM - 4:30 PM EDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

May 21 - 25 (5 Days) 9:00 AM - 4:30 PM EDT

Online (WebEx)

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jun 4 - 8 (5 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 4 - 8 (5 Days) 9:00 AM - 4:30 PM CDT

Online (WebEx)

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jun 11 - 15 (5 Days)
9:00 AM - 4:30 PM CDT
St. Louis, MO St. Louis, MO Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 11 - 15 (5 Days) 9:00 AM - 4:30 PM CDT

St. Louis, MO

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jun 18 - 22 (5 Days)
9:00 AM - 4:30 PM PDT
Campbell, CA Campbell, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 18 - 22 (5 Days) 9:00 AM - 4:30 PM PDT

Campbell, CA

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Email address is required Please enter a valid Email
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jun 18 - 22 (5 Days)
9:00 AM - 4:30 PM PDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jun 18 - 22 (5 Days) 9:00 AM - 4:30 PM PDT

Online (WebEx)

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Contact us via live chat or call us at 1-888-843-8733 for assistance.

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Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jul 9 - 13 (5 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA Herndon, VA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jul 9 - 13 (5 Days) 9:00 AM - 4:30 PM EDT

Herndon, VA

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Contact us via live chat or call us at 1-888-843-8733 for assistance.

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Email address is required Please enter a valid Email
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jul 16 - 20 (5 Days)
9:00 AM - 4:30 PM PDT
Glendale, CA Glendale, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jul 16 - 20 (5 Days) 9:00 AM - 4:30 PM PDT

Glendale, CA

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Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jul 23 - 27 (5 Days)
9:00 AM - 4:30 PM CDT
Chicago (Rosemont), IL Chicago (Rosemont), IL Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jul 23 - 27 (5 Days) 9:00 AM - 4:30 PM CDT

Chicago (Rosemont), IL

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Jul 30 - Aug 3 (5 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Jul 30 - Aug 3 (5 Days) 9:00 AM - 4:30 PM CDT

Online (WebEx)

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Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Aug 6 - 10 (5 Days)
9:00 AM - 4:30 PM EDT
Columbia, MD Columbia, MD Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Aug 6 - 10 (5 Days) 9:00 AM - 4:30 PM EDT

Columbia, MD

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Sep 10 - 14 (5 Days)
9:00 AM - 4:30 PM EDT
New York, NY New York, NY Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Sep 10 - 14 (5 Days) 9:00 AM - 4:30 PM EDT

New York, NY

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{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Sep 10 - 14 (5 Days)
9:00 AM - 4:30 PM EDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Sep 10 - 14 (5 Days) 9:00 AM - 4:30 PM EDT

Online (WebEx)

Please select the quantity Please select the quantity
Please enter a valid Promo Code
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Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Sep 17 - 21 (5 Days)
9:00 AM - 4:30 PM EDT
Boxborough, MA Boxborough, MA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Sep 17 - 21 (5 Days) 9:00 AM - 4:30 PM EDT

Boxborough, MA

Please select the quantity Please select the quantity
Please enter a valid Promo Code
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Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Sep 24 - 28 (5 Days)
9:00 AM - 4:30 PM CDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Sep 24 - 28 (5 Days) 9:00 AM - 4:30 PM CDT

Online (WebEx)

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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
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Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Oct 8 - 12 (5 Days)
9:00 AM - 4:30 PM PDT
Campbell, CA Campbell, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Oct 8 - 12 (5 Days) 9:00 AM - 4:30 PM PDT

Campbell, CA

Please select the quantity Please select the quantity
Please enter a valid Promo Code
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Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
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BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Oct 8 - 12 (5 Days)
9:00 AM - 4:30 PM PDT
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Oct 8 - 12 (5 Days) 9:00 AM - 4:30 PM PDT

Online (WebEx)

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Oct 15 - 19 (5 Days)
9:00 AM - 4:30 PM CDT
Chicago (Rosemont), IL Chicago (Rosemont), IL Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Oct 15 - 19 (5 Days) 9:00 AM - 4:30 PM CDT

Chicago (Rosemont), IL

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Oct 29 - Nov 2 (5 Days)
9:00 AM - 4:30 PM EDT
Herndon, VA Herndon, VA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Oct 29 - Nov 2 (5 Days) 9:00 AM - 4:30 PM EDT

Herndon, VA

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Nov 5 - 9 (5 Days)
9:00 AM - 4:30 PM PST
Glendale, CA Glendale, CA Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Nov 5 - 9 (5 Days) 9:00 AM - 4:30 PM PST

Glendale, CA

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Nov 5 - 9 (5 Days)
9:00 AM - 4:30 PM PST
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Nov 5 - 9 (5 Days) 9:00 AM - 4:30 PM PST

Online (WebEx)

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Nov 26 - 30 (5 Days)
9:00 AM - 4:30 PM CST
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Nov 26 - 30 (5 Days) 9:00 AM - 4:30 PM CST

Online (WebEx)

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Dec 3 - 7 (5 Days)
9:00 AM - 4:30 PM MST
Salt Lake City, UT Salt Lake City, UT Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Dec 3 - 7 (5 Days) 9:00 AM - 4:30 PM MST

Salt Lake City, UT

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Dec 10 - 14 (5 Days)
9:00 AM - 4:30 PM MST
Denver, CO Denver, CO Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Dec 10 - 14 (5 Days) 9:00 AM - 4:30 PM MST

Denver, CO

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

Dec 10 - 14 (5 Days)
9:00 AM - 4:30 PM MST
Online (WebEx) Online (WebEx) Reserve Your Seat

Deploying Cisco Unified Contact Center Express (UCCXD v6.0)

Thank you for your interest in this event, but there are no available seats at this time. Please select another date. You may also contact a customer service representative or training advisor about your training needs, from single courses to large enterprise solutions.

You have used Passport or Voucher Number for this event. Please contact our Customer Service Representative or Training Advisor and they will work with your payment options.

Dec 10 - 14 (5 Days) 9:00 AM - 4:30 PM MST

Online (WebEx)

Please select the quantity Please select the quantity
Please enter a valid Promo Code
?
Don't know your Passport or Voucher Number?

Contact us via live chat or call us at 1-888-843-8733 for assistance.

{{vm.lineItem.$VoucherNumberValidationMessage}} Please enter a valid Passport or Voucher Number
Email address is required Please enter a valid Email
?
BY CLICKING THE GSA BOX, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, LEAVE THAT BOX BLANK TO RECEIVE COMMERCIAL PRICING.

By clicking the GSA box – you certify that you/your firm is eligible to receive discounted price available only to Federal, State and Local Government agencies and eligible Government Contractor(s). Eligible Government Contract(s) must furnish a Letter of Authorizations in accordance with FAR 51.1 within a week of enrollment.

Learning Tree reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to ensure that you qualify to receive GSA discounted rate and to provide any Letter of Authorizations issued by the Government. If a letter of authorization is not provided within a week of enrollment – the initial discounted quoted price will revert back to applicable commercial pricing. Please contact your Government Account Coordinator for any questions.

Terms and Conditions
Pay now or pay later
Pay by credit card at checkout
- or - pay later by invoice, as always.

Added to cart

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