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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB v1.0)

COURSE TYPE

Advanced

Course Number

2838

Duration

5 Days

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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

You Will Learn How To

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Important Course Information

Requirements:

  • The knowledge and skills that a learner must have before attending this course are as follows:
    • Working knowledge of converged voice, video, and data networks
    • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
    • Ability to configure and operate Cisco routers and switches
    • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

Exam Information:

  • Course tuition does not include an exam voucher.

Redeem Your Cisco Learning Credits (CLCs):

Course Outline

  • Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

Lesson 1: Identifying Cisco Collaboration Deployments

Lesson 2: Using Troubleshooting Methodology

Lesson 3: Using Troubleshooting and Monitoring Tools

  • Module 2: Cisco Unified Communications Manager Troubleshooting

Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues

Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues

Lesson 3: Troubleshooting Database Replication Issues

Lesson 4: Troubleshooting LDAP Integration Issues

  • Module 3: Cisco VCS Troubleshooting

Lesson 1: Troubleshooting Endpoint Registration Issues

Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues

Lesson 3: Troubleshooting Database Replication Issues

Lesson 4: Troubleshooting LDAP Integration Issues

  • Module 4: Call Setup Issues

Lesson 1: Describing Call Setup Issues and Causes

Lesson 2: Troubleshooting On-Net Single-Site Calling Issues

Lesson 3: Troubleshooting On-Net Multisite Calling Issues

Lesson 4: Troubleshooting Off-Net Calling Issues

  • Module 5: ILS and GDPR Issues

Lesson 1: Troubleshooting ILS and GDPR

  • Module 6: Cisco Unified Communications Manager Mobility Issues

Lesson 1: Troubleshooting Device Mobility Issues

Lesson 2: Troubleshooting Cisco Extension Mobility Issues

Lesson 3: Troubleshooting Cisco Unified Mobility Issues

  • Module 7: Cisco TelePresence Management Suite Issues

Lesson 1: Troubleshooting Cisco TMS Issues

  • Module 8: Voice Quality and Media Resources Issues

Lesson 1: Troubleshooting MTP Issues

Lesson 2: Troubleshooting Transcoder Issues

Lesson 3: Troubleshooting Audio and Video Conferencing Issues

Lesson 4: Troubleshooting Audio and Video Quality Issues

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Tuition due 30 days after you attend your course.

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Tuition — Standard: $3795   Government: $3415

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Apr 2 - 6 (5 Days)
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Jun 4 - 8 (5 Days)
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Jul 30 - Aug 3 (5 Days)
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Private Team Training

Enrolling at least 3 people in this course? Consider bringing this (or any course that can be custom designed) to your preferred location as a private team training.

For details, call 1-888-843-8733 or Click Here »

Tuition

Standard

Government

In Classroom or
Online

Standard

$3795

Government

$3415

Private Team Training

Contact Us »

Training Hours

Training hours vary depending on the time zone in which your course is scheduled.

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