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Unity Connection Administration (UCA v11.0) Training

COURSE TYPE

Foundation

Course Number

2828

Duration

2 Days

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Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.
While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions. 

You Will Learn How To

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore the version 11.0 features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Important Course Information

  • Requirements

    • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
    • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
    • Basic understanding of Cisco Unified Communications Manager

    Note: The course ware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

  • Redeem Your Cisco Learning Credits (CLCs)

Course Outline

  • Introduction to Unity Connection 11.x

An Overview of Cisco Unity Connection

Whats New in 10.x/11.x?

  • Administration Interfaces for Cisco Unity Connection

Logging into Cisco Unity Connection Applications

Application interfaces

Single Sign-On

  • Connection Users and Contacts

Understanding Users and Contacts

Preparing to Configure Users

Managing Multiple Users

  • Understanding Call Handlers and Call Flow

Understanding Telephony Integration

How the System Handles Calls

  • Unity Connection Features

Understanding the Dial Plan

Understanding User Features

Accessing Voice Messaging and User Features

Implementing Secure Messaging

Managing Distribution Lists

Creating an Audiotext Application

  • Connection Tools and Reports

Greeting Administrator

Tools and Reports

Using the Disaster Recovery System

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Tuition

Standard

Government

In Classroom or
Online

Standard

$1995

Government

$1796

Private Team Training

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Training Hours

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