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(CMA v11.0) Communications Manager Administration

COURSE TYPE

Foundation

Course Number

2827

Duration

3 Days

View Schedule

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course for system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3,695.00, giving you a $995.00 discount off the regular pricing for the individual classes.

You Will Learn How To

  • Demonstrate an overall understanding of the CUCM 10.0 system and its environment
  • Configure CUCM to support IP Phones in multiple locations
  • Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
  • Configure User accounts and multi-level administration
  • Understand User Web Page functionality
  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer

Important Course Information

Requirements:

  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material.

Redeem Your Cisco Learning Credits (CLCs):

Course Outline

  • CUCM System Basics

Introduction to IP Telephony

Basics of CUCM Configuration

  • Supporting Phones and Users

Configuring CUCM to Support Phones

Configuring CUCM to Support Users

  • Understanding the Dial Plan

Dial Plan Overview

Basics of Dial Plan Configuration

Advanced Dial Plan Configuration

Class of Control

  • CUCM Features

Media Resources

User Features

System Features

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Course Schedule

Attend this live, Instructor-led course – delivered by a Cisco Certified Partner – In-Class or Virtually via WebEx.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Jun 19 - 21 Herndon, VA Enroll Now

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In-Class

Jun 19 - 21 WebEx Enroll Now

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Live, Online via AnyWare

Jun 26 - 28 Iselin, NJ Enroll Now

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Jul 10 - 12 Portland, OR Enroll Now

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Jul 10 - 12 St. Louis, MO Enroll Now

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In-Class

Jul 10 - 12 WebEx Enroll Now

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Live, Online via AnyWare

Jul 17 - 19 Denver, CO Enroll Now

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In-Class

Jul 17 - 19 Seattle, WA Enroll Now

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Jul 24 - 26 Columbia, MD Enroll Now

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Jul 24 - 26 New York, NY Enroll Now

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Jul 31 - Aug 2 Boxborough, MA Enroll Now

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In-Class

Jul 31 - Aug 2 WebEx Enroll Now

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Live, Online via AnyWare

Aug 7 - 9 Minneapolis, MN Enroll Now

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In-Class

Aug 14 - 16 Campbell, CA Enroll Now

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In-Class

Aug 14 - 16 Glendale, CA Enroll Now

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Aug 21 - 23 Chicago (Rosemont), IL Enroll Now

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In-Class

Aug 21 - 23 WebEx Enroll Now

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Live, Online via AnyWare

Sep 11 - 13 Overland Park, KS Enroll Now

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In-Class

Sep 11 - 13 WebEx Enroll Now

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Live, Online via AnyWare

Sep 18 - 20 Salt Lake City, UT Enroll Now

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In-Class

Oct 2 - 4 St. Louis, MO Enroll Now

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In-Class

Oct 2 - 4 WebEx Enroll Now

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Oct 9 - 11 New York, NY Enroll Now

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Oct 9 - 11 Portland, OR Enroll Now

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Oct 16 - 18 Boxborough, MA Enroll Now

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Oct 16 - 18 Herndon, VA Enroll Now

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Oct 16 - 18 Seattle, WA Enroll Now

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Oct 23 - 25 Chicago (Rosemont), IL Enroll Now

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Oct 23 - 25 Columbia, MD Enroll Now

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In-Class

Oct 23 - 25 WebEx Enroll Now

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Live, Online via AnyWare

Oct 30 - Nov 1 Denver, CO Enroll Now

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Nov 6 - 8 Campbell, CA Enroll Now

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Nov 13 - 15 Glendale, CA Enroll Now

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Nov 13 - 15 Minneapolis, MN Enroll Now

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In-Class

Nov 13 - 15 WebEx Enroll Now

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Live, Online via AnyWare

Dec 4 - 6 Overland Park, KS Enroll Now

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In-Class

Dec 4 - 6 WebEx Enroll Now

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Live, Online via AnyWare

Dec 11 - 13 Fort Lauderdale, FL Enroll Now

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In-Class

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Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$2695

Government

$2425

Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Training hours vary depending on the time zone in which your course is scheduled.  

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