This Cisco UCCE Cisco Advanced Administration (UCCE-AA) course is a 5-day instructor-led course that helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. This course will provide the student a more comprehensive look at complex topics such as advanced routing techniques, Cisco Finesse Administration, using VoiceXML applications, accessing an external database, and translation routing. This Cisco Unified Contact Center Enterprise Advanced Administration course will also provide students with the capability of implementing Cisco Options such as the Cisco Outbound Option, Courtesy Callback, and Agent Greetings and Whisper announcements. And finally, the student will learn about advanced reporting topics such as advanced administration, importing reports, and custom reporting.
Redeem your Cisco Learning Credits (CLCs) for this Cisco UCCE Advanced Administration training course.
Upon completing this course, the learner will be able to meet these overall objectives:
TRAINING AT YOUR SITE
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Dec 16 - 20 9:00 AM - 4:30 PM PST Campbell, CA Reserve Your Seat
Dec 16 - 20 9:00 AM - 4:30 PM PST Online (WebEx) Reserve Your Seat
Feb 24 - 28 9:00 AM - 4:30 PM CST Chicago (Rosemont), IL Reserve Your Seat
Feb 24 - 28 9:00 AM - 4:30 PM CST Online (WebEx) Reserve Your Seat
Apr 20 - 24 9:00 AM - 4:30 PM EDT Herndon, VA Reserve Your Seat
Apr 20 - 24 9:00 AM - 4:30 PM EDT Online (WebEx) Reserve Your Seat
Jun 15 - 19 9:00 AM - 4:30 PM PDT Glendale, CA Reserve Your Seat
Jun 15 - 19 9:00 AM - 4:30 PM PDT Online (WebEx) Reserve Your Seat
Aug 17 - 21 9:00 AM - 4:30 PM CDT Overland Park, KS Reserve Your Seat
Aug 17 - 21 9:00 AM - 4:30 PM CDT Online (WebEx) Reserve Your Seat
Oct 26 - 30 9:00 AM - 4:30 PM EDT Columbia, MD Reserve Your Seat
Oct 26 - 30 9:00 AM - 4:30 PM EDT Online (WebEx) Reserve Your Seat
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All students must have their own personal computer or laptop for access to lab systems, WebEx (for WebEx deliveries), and course materials (if electronic materials are used). These computers must conform to these capabilities:
Lesson 1: Presenting Cisco Unified Contact Center Enterprise
Lesson 2: Cisco Unified CCE Core Components
Lesson 3: Cisco Unified CCE Options
Lesson 4: Basic Call Flow Models
Lesson 1: Advanced Scripting and Routing
Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions
Lesson 3: Silent Monitoring and Recording
Lesson 4: Advanced CVP Configurations
Lesson 1: Finesse Overview
Lesson 2: Finesse Administration
Lesson 3: Finesse IP Phone Agent
Lesson 1: Basic VoiceXML Functionality
Lesson 2: Using Call Studio
Lesson 3: ICM Scripting for VoiceXML Applications
Lesson 4: Accessing an External Database
Lesson 1: Traditional Translation Routing
Lesson 2: Translation Routing to CVP
Lesson 1: Cisco Outbound Option
Lesson 2: Courtesy Callback
Lesson 3: Agent Greeting/Whisper Announcements
Lesson 4: Mobile Agent
Lesson 1: CUIC Overview
Lesson 2: CUIC Administration
Lesson 3: Importing and Using CVP Reports
Lesson 4: Custom Reporting
During your checkout of the course, make sure to select Credits & Vouchers within the payment method. Highlight and click CLC and enter the sales order number that you were issued by Cisco.
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