VMware vSphere: Troubleshooting Workshop [V6.7]

VMware vSphere Troubleshooting Workshop Outline

• Course Introduction

  • Introductions and course logistics
  • Course objectives

• Introduction to Troubleshooting

  • Identify the effects of a system problem
  • Define the scope of troubleshooting
  • Use a structured approach
  • Discuss the principles of troubleshooting
  • Follow a logical troubleshooting procedure
  • Examine examples of troubleshooting

• Troubleshooting Tools

  • Use command-line tools to identify and troubleshoot problems
  • Use vSphere CLI
  • Find and interpret important log files
  • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

• Networking

  • Identify the symptoms of network-related problems
  • Analyze and resolve standard switch and distributed switch problems
  • Analyze virtual machine connectivity problems and fix them
  • Examine common management network connectivity problems and restore configurations
  • Identify and prevent potential problems

• Storage

  • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
  • Analyze storage-related logs
  • Analyze hardware malfunction and software misconfiguration scenarios
  • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
  • Analyze possible causes, recover from faulty conditions, and restore storage visibility

• vSphere Clusters

  • Identify and recover from problems related to vSphere HA
  • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
  • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
  • Examine vSphere cluster failure scenarios and possible solutions

• Virtual Machines

  • Analyze and resolve common virtual machine snapshot problems
  • Identify possible causes and resolve virtual machine power-on problems
  • Troubleshoot virtual machine connection state problems
  • Resolve problems seen during VMware Tools™ installations
  • Examine failure scenarios and provide solutions

• vCenter Server and ESXi

  • Describe the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
  • Identify and resolve authentication problems
  • Troubleshoot VMware Certificate Authority and certificate problems
  • Analyze and fix problems with vCenter Server services
  • Analyze and fix vCenter Server database problems
  • Identify VMware vCenter Server® High Availability problems
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems