Implementing Cisco Collaboration Devices (CICD v1.0)

Level: Intermediate

Implementing Cisco Collaboration Devices (CICD v1.0) is an extended hours 5-day course focusing on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 is a version update to ICOMM v8.0. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed.

CICD v1.0 is an extended hours course typically running 9 to 10 hours per day.

You Will Learn How To

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

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In Class & Live, Online Training

  • 5-day instructor-led training course
  • Authorized Cisco Training Provider
  • Providing over 20 years of Cisco Training
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  • Attend Virtually from your Home or Office
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Standard $3795

Government $3416

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In Class & Live, Online Training

  • Feb 18 - 22 ( 5 Days)
    8:00 AM - 4:30 PM CST
    Chicago (Rosemont), IL Chicago (Rosemont), IL Reserve Your Seat

  • Feb 18 - 22 ( 5 Days)
    8:00 AM - 4:30 PM CST
    Online (WebEx) Online (WebEx) Reserve Your Seat

  • Apr 15 - 19 ( 5 Days)
    8:00 AM - 4:30 PM EDT
    Herndon, VA Herndon, VA Reserve Your Seat

  • Apr 15 - 19 ( 5 Days)
    8:00 AM - 4:30 PM EDT
    Online (WebEx) Online (WebEx) Reserve Your Seat

  • Jun 10 - 14 ( 5 Days)
    8:00 AM - 4:30 PM PDT
    Campbell, CA Campbell, CA Reserve Your Seat

  • Jun 10 - 14 ( 5 Days)
    8:00 AM - 4:30 PM PDT
    Online (WebEx) Online (WebEx) Reserve Your Seat

  • Aug 12 - 16 ( 5 Days)
    8:00 AM - 4:30 PM CDT
    Overland Park, KS Overland Park, KS Reserve Your Seat

  • Aug 12 - 16 ( 5 Days)
    8:00 AM - 4:30 PM CDT
    Online (WebEx) Online (WebEx) Reserve Your Seat

  • Oct 7 - 11 ( 5 Days)
    8:00 AM - 4:30 PM EDT
    Columbia, MD Columbia, MD Reserve Your Seat

  • Oct 7 - 11 ( 5 Days)
    8:00 AM - 4:30 PM EDT
    Online (WebEx) Online (WebEx) Reserve Your Seat

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Important Course Information

  • Training Hours

    CICD v1.0 is an extended hours course typically running 9 to 10 hours per day.

  • Requirements

    It is recommended, but not required, to have the following skills and knowledge before attending this course:

    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Exam Information

    Course tuition does not include an exam voucher.

  • Redeem Your Cisco Learning Credits

Course Outline

  • Module 1: Cisco Unified Communications Solutions

    • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
    • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
  • Module 2: Administrator and End-User Interfaces

    • Lesson 1: Understanding Administrator Interfaces
    • Lesson 2: Understanding End-User Interfaces
  • Module 3: Call Flows in Cisco Call Control Platforms

    • Lesson 1: Understanding Call Flows and Call Legs
    • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Module 4: Endpoint and End-User Administration

    • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
    • Lesson 2: Understanding End-User Implementation Options
    • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
    • Lesson 4: Understanding Endpoint Implementation Options
  • Module 5: End User Telephony and Mobility Features

    • Lesson 1: Understanding Telephony Features
    • Lesson 2: Enabling Telephony Features
    • Lesson 3: Understanding Mobility Features
    • Lesson 4: Enabling Mobility Features
  • Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

    • Lesson 1: Understanding Cisco Unity Connection
    • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
    • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
    • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
  • Module 7: Cisco Unified Communications Solutions Maintenance

    • Lesson 1: Providing End-User Support
    • Lesson 2: Understanding Cisco Unified Communications Manager Reports
    • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
    • Lesson 6: Understanding the Disaster Recovery System

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Important Course Information

  • Prerequisites

    The knowledge and skills that a learner must have before attending this course are as follows:
    • Working knowledge of converged voice and data networks
    • Basic knowledge of Cisco IOS gateways
    • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Outline

  • Module 1: Cisco Unified Communications Solutions

    • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
    • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions
  • Module 2: Administrator and End-User Interfaces

    • Lesson 1: Understanding Administrator Interfaces
    • Lesson 2: Understanding End-User Interfaces
  • Module 3: Call Flows in Cisco Call Control Platforms

    • Lesson 1: Understanding Call Flows and Call Legs
    • Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
  • Module 4: Endpoint and End-User Administration

    • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
    • Lesson 2: Understanding End-User Implementation Options
    • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
    • Lesson 4: Understanding Endpoint Implementation Options
  • Module 5: End User Telephony and Mobility Features

    • Lesson 1: Understanding Telephony Features
    • Lesson 2: Enabling Telephony Features
    • Lesson 3: Understanding Mobility Features
    • Lesson 4: Enabling Mobility Features
  • Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

    • Lesson 1: Understanding Cisco Unity Connection
    • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
    • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
    • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service
  • Module 7: Cisco Unified Communications Solutions Maintenance

    • Lesson 1: Providing End-User Support
    • Lesson 2: Understanding Cisco Unified Communications Manager Reports
    • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
    • Lesson 6: Understanding the Disaster Recovery System

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Chicago (Rosemont), IL
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Herndon, VA
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Campbell, CA
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