ITIL 4 Leader: Digital and IT Strategy Training

Level: Advanced

ITIL 4 Leader: Digital and IT Strategy is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.

The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

  • Create an appropriate digital strategy aligned to the wider business goals.
  • Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
  • Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing new technology.

The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

Key Features of this ITIL 4 Leader: Digital and IT Strategy Training:

  • ITIL 4 Leader: Digital and IT Strategy exam included (exam taken in class or exam voucher provided)
  • After-course instructor coaching benefit
  • Practice exams, prep questions, and additional resources included

You Will Learn How To:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
  • Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
  • Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

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  • 3-day instructor-led training course
  • One-on-one after course instructor coaching
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Note: This course runs for 3 Days

  • Dec 2 - 4 9:00 AM - 5:00 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

  • Jan 13 - 15 9:00 AM - 5:00 PM EST Online (AnyWare) Online (AnyWare) Reserve Your Seat

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  • Mar 24 - 26 9:00 AM - 5:00 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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  • Sep 22 - 24 9:00 AM - 5:00 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

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Important ITIL 4 Leader: Digital and IT Strategy Training Information

  • Important Information

    To take this module, candidates must hold either:

    • A certificate in ITIL 4 Foundation

    OR

    • A certificate in the ITIL 4 Managing Professional Transition module

    AND

    • Candidates must be able to demonstrate that they have a minimum of three year’s managerial experience.

    What do I need to complete before the instructor-led class?

    • Before your event, you will be sent an electronic pre-course study guide and the ITIL 4 Leader DITS Publication, which you should read as part of the 21 hours of personal study.
  • Who Should Attend This Course

    This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization who are looking for guidance that will help them:

    • Craft a digital vision.
    • Develop a cross-organizational digital strategy.
    • Strategically manage risk.
    • Drive organizational change.
    • Survive and thrive in a VUCA environment.

ITIL 4 Leader: Digital and IT Strategy Training Outline

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

    • Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
  • Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

    • Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
    • Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
  • Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

    • Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

    • Show how an organization viability is related to how agile, resilient, lean, continuous and co-creational it is
    • Know how to apply DITS in managing VUCA environments
    • Explain and compare three levels of digital disruption
    • Show how an organization position in a particular market or industry is influenced by a number of factors
    • Use a digital positioning tool to determine the appropriate position for a digital organization
  • Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

    • Know how to apply different approaches to achieve customer / market relevance
    • Know how to achieve operational excellence in the four dimensions of service management
    • Understand the financial aspects of Digital and IT Strategy
    • Apply strategic approaches for digital organizations
  • Understand the risks and opportunities of Digital and IT Strategy

    • Explain the concept of risk management in the context of a digital organization
    • In the context of Digital and IT Strategy, explain how to identify risk and assess risk
    • Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
    • Explain the concept of innovation, including its key elements and techniques
    • Describe techniques to develop and maintain a culture of innovation
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

      • Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
      • Explain how to define and communicate a vision and a strategy
      • Know how to use business cases to advocate for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

    • Know how to define operating models for digital organizations
    • Explain the major skills required of leaders in a digital organization
    • Apply different approaches to strategy coordination and implementation
    • Explain approaches to POM
    • Explain how to assess success of a Digital and IT Strategy
    • Explain the typical activities of a digital transformation program

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ITIL 4 Leader: Digital and IT Strategy Training FAQs

  • What do I need to complete before the instructor-led class?

    Before your event, you will be sent an electronic pre-course study guide and the ITIL 4 Leader DITS Publication, which you should read as part of the 21 hours of personal study.

  • How does this ITIL 4 Digital and IT Strategy course help me achieve either the Strategic Leader Certification?

    Once you have ITIL 4 Foundation certification, this course fulfills a core requirement for one of the two certifications required for Strategic Leader certification requirements. The other course is Course 1282, “ITIL 4 Specialist: Direct, Plan & Improve.

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