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This ITIL 4 Specialist: Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT-enabled services. It covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide you with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
The course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
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*Events with the Partial Day Event clock icon run longer than normal but provide the convenience of half-day sessions.
Nov 4 - 6
9:00 AM - 4:30 PM EST
Online (AnyWare)
Dec 2 - 4
9:00 AM - 4:30 PM EST
Online (AnyWare)
Jan 13 - 15
9:00 AM - 4:30 PM EST
Herndon, VA / Online (AnyWare)
Feb 3 - 5
9:00 AM - 4:30 PM EST
New York / Online (AnyWare)
Mar 3 - 5
9:00 AM - 4:30 PM EST
Ottawa / Online (AnyWare)
Apr 14 - 16
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
May 5 - 7
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
Jun 2 - 4
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare)
Jul 7 - 9
9:00 AM - 4:30 PM EDT
Herndon, VA / Online (AnyWare)
Aug 4 - 6
9:00 AM - 4:30 PM EDT
New York / Online (AnyWare)
Aug 25 - 27
9:00 AM - 4:30 PM EDT
Ottawa / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.Partial Day Event
Learning Tree offers a flexible schedule program. If you cannot attend full day sessions, this option consists of four-hour sessions per day instead of the full-day session.Must hold the ITIL v3 or ITIL 4 Foundation Certificate (see {course:1197}, ITIL® 4 Foundation Training)
ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers. All modules have ITIL 4 Foundation as a pre-requisite.
Before your event, you will be sent an electronic Pre-Course Study Guide and the ITIL 4 Drive Stakeholder Value book, which you should read as part of the 21 hours of personal study.
The ITIL® 4 Specialist: Drive Stakeholder Value exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
Once you have ITIL 4 Foundation certification, this course is one of 4 Specialist courses needed to achieve the ITIL 4 Managing Professional certification.