Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.
Identifying key concepts
Applying the Guiding Principles
Executing the CSI Approach
Defining and determining CSFs and KPIs
Building a Current State Assessment Plan
Fostering Effective Communication
Implementing Communication Tools and Techniques
Defining Purpose, Value, and Challenges
Identifying Tools and Techniques to support improvement
Applying key concepts
Day 1 Course Hours
9:00 a.m. to 5:00 p.m.
Two 15-minute breaks
Day 2 Course Hours - Last Day:
9:00 a.m. - 2:45 p.m.
Two 15-minute breaks
Free Course Exam*:
2:45 p.m. - 5:00 p.m
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through ProctorU, an authorized APMG service. ProctorU is an online testing site which allows you to schedule your ITIL exam 24/7. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.
"This was a good course, providing me with increased understanding of the ITIL guiding principals and measurements, that I previously was unaware of."
- L. Herrera, Application Support Manager