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Achieving ITIL® Practitioner Certification



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2 Days

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Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam, and three credits towards your ITIL Expert certification.

You Will Learn How To

  • Prepare for and pass the ITIL Practitioner certification exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements, and communication
  • Leverage organizational change management

Important Course Information

  • Requirements:

    Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)

    Recommended Experience:

    Basic IT literacy and around two years of IT experience

    Course Preparation:

    Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
  • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
  • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.

    Exam Information:

    The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
  • Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification

Course Outline

  • Introduction to ITIL Practitioner
  • A structured implementation approach
  • Key elements of ITIL Practitioner and how they work together
  • Tailoring ITIL for projects of varying size
  • Outlining the key principles
  • Guiding Principles and CSI Approach

Identifying key concepts

  • Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
  • Analyzing the importance of each element of a service: value, customer, outcome, cost, risk

Applying the Guiding Principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Executing the CSI Approach

  • Recognizing the main benefits of adopting the approach
  • Breaking down the CSI approach including the outputs
  • Applying CSI tools and techniques to a given context
  • Metrics and Measurement To Enable CSI

Defining and determining CSFs and KPIs

  • Taking a hierarchical approach: vision to measurement, balanced scorecard, organizational cascade
  • Analyzing and balancing between key measurement categories
  • Improving the value of reporting

Building a Current State Assessment Plan

  • Determining goal, scope, and assessment criteria
  • Establishing required outputs and skills
  • Enabling CSI Through Effective Communication

Fostering Effective Communication

  • Recognizing the value, importance, and benefits
  • Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium

Implementing Communication Tools and Techniques

  • Comparing and contrasting the different tools
  • Utilizing to support improvement
  • Organizational Change Management To Support CSI

Defining Purpose, Value, and Challenges

  • Role and impact of OCM
  • OCM activities: sense of urgency, manage stakeholders and sponsors, analyze training needs, dealing with resistance to change, reinforcement to embed the change

Identifying Tools and Techniques to support improvement

  • Sponsor diagram
  • Stakeholder worksheet
  • Stakeholder map
  • RACI matrix
  • Putting ITIL Practitioner into Practice

Applying key concepts

  • CSI approach, metrics and measurements
  • Communication and OCM

Exam Preparation

  • Practicing with test questions and mock papers
  • Further review of examination case study
  • Completing the necessary APMG paperwork
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Aug 3 - 4 Rockville, MD/AnyWare Enroll Now

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Live, Online via AnyWare

Aug 24 - 25 Herndon, VA/AnyWare Enroll Now

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Sep 28 - 29 New York/AnyWare Enroll Now

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Nov 2 - 3 AnyWare Enroll Now

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Jan 11 - 12 New York/AnyWare Enroll Now

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Feb 15 - 16 Rockville, MD/AnyWare Enroll Now

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Live, Online via AnyWare

Mar 1 - 2 Herndon, VA/AnyWare Enroll Now

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Live, Online via AnyWare

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here






Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."



Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Day 1 Course Hours
9:00 a.m. to 5:00 p.m.
Two 15-minute breaks
45-Minute lunch

Day 2 Course Hours - Last Day:
9:00 a.m. - 2:45 p.m.
Two 15-minute breaks
45-minute lunch
Free Course Exam*:
2:45 p.m. - 5:00 p.m

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG.  However, there are other options available for most ITIL exams, including ProctorU.  If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).

Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

Earn 11 Credits from NASBA

This course qualifies for 11 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 11 PDUs

PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 11 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 1 PDUs
Leadership : 3 PDUs
Business & Strategic : 7 PDUs

Read more ...

"This was a good course, providing me with increased understanding of the ITIL guiding principals and measurements, that I previously was unaware of."

- L. Herrera, Application Support Manager


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