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ITIL and IT Service Management Training









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Achieving ITIL® Practitioner Certification

COURSE TYPE

Practitioner

Course Number

1198

Duration

2 Days

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About This Course: More than ever, organizations need to effectively manage and run IT services, processes and functions. This exam prep and highly interactive course identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices. This course will enable you to gain the relevant skills to apply ITIL best practices in your organization confidently and successfully.

You Will Learn How To

  • Prepare for and pass the ITIL Practitioner Certification Exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements and communication
  • Leverage organizational change management

Course Outline

  • Introduction to ITIL Practitioner
  • A structured implementation approach
  • Key elements of ITIL Practitioner and how they work together
  • Tailoring ITIL for projects of varying size
  • Outlining the key principles
  • Guiding Principles and CSI Approach

Identifying key concepts

  • Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
  • Analyzing the importance of each element of a service: value, customer, outcome, cost, risk

Applying the Guiding Principles

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Executing the CSI Approach

  • Recognizing the main benefits of adopting the approach
  • Breaking down the CSI approach including the outputs
  • Applying CSI tools and techniques to a given context
  • Metrics and Measurement To Enable CSI

Defining and determining CSFs and KPIs

  • Taking a hierarchical approach: vision to measurement, balanced scorecard, organizational cascade
  • Analyzing and balancing between key measurement categories
  • Improving the value of reporting

Building a Current State Assessment Plan

  • Determining goal, scope, and assessment criteria
  • Establishing required outputs and skills
  • Enabling CSI Through Effective Communication

Fostering Effective Communication

  • Recognizing the value, importance, and benefits
  • Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium

Implementing Communication Tools and Techniques

  • Comparing and contrasting the different tools
  • Utilizing to support improvement
  • Organizational Change Management To Support CSI

Defining Purpose, Value, and Challenges

  • Role and impact of OCM
  • OCM activities: sense of urgency, manage stakeholders and sponsors, analyze training needs, dealing with resistance to change, reinforcement to embed the change

Identifying Tools and Techniques to support improvement

  • Sponsor diagram
  • Stakeholder worksheet
  • Stakeholder map
  • RACI matrix
  • Putting ITIL Practitioner into Practice

Applying key concepts

  • CSI approach, metrics and measurements
  • Communication and OCM

Exam Preparation

  • Practicing with test questions and mock papers
  • Further review of examination case study
  • Completing the necessary APMG paperwork
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Course Schedule

Attend this live, instructor-led course In-Class or Online via AnyWare.

Hassle-Free Enrollment: No advance payment required.
Tuition due 30 days after your course.

Nov 10 - 11 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Nov 17 - 18 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Dec 15 - 16 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Feb 9 - 10 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 2 - 3 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Mar 16 - 17 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

May 18 - 19 AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware

Aug 3 - 4 Rockville, MD/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Aug 24 - 25 Herndon, VA/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Sep 28 - 29 New York/AnyWare Enroll Now

How would you like to attend?

Live, Online via Anyware
In-Class

Guaranteed to Run

Bring this Course to Your Organization and Train Your Entire Team
For more information, call 1-888-843-8733 or click here

Tuition

Standard

$1950

Government

$1532

Course Tuition Includes:

After-Course Instructor Coaching
When you return to work, you are entitled to schedule a free coaching session with your instructor for help and guidance as you apply your new skills.

Free Course Exam
You can take your course exam on the last day of your course and receive a Certificate of Achievement with the designation "Awarded with Distinction."

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Questions

Call 1-888-843-8733 or click here »

An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.

Training Hours

Day 1 Course Hours:

9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
45-minute lunch

Day 2 Course Hours - Last Day:
9:00 a.m. - 3:00 p.m.
Two 15-minute breaks
45-minute lunch
Free Course Exam*:
3:00 p.m. - 4:45 p.m.

*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG.  However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).

ITIL® is a registered trade mark of AXELOS Limited.

Enhance Your Credentials with Professional Certification

Learning Tree's comprehensive training and exam preparation guarantees that you will gain the knowledge and confidence to achieve professional certification and advance your career.

Learning Tree is an official strategic partner of the product owner, AXELOS and an Accredited Training Provider (ATO) of the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. Read more ...

This course qualifies for 11 CPE credits from the National Association of State Boards of Accountancy CPE program. Read more ...

Earn 11 PDUs


PMI, the Registered Education Provider logo, PMP, CAPM, PMI-ACP,
and PMBOK are marks of the Project Management Institute, Inc.

This course is approved by PMI® for 11 professional development units (PDUs). For more on the Project Management Institute and a full list of courses approved for PDUs.

Technical : 1 PDUs
Leadership : 3 PDUs
Business & Strategic : 7 PDUs

Read more ...

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