About This Course: More than ever, organizations need to effectively manage and run IT services, processes and functions. This exam prep and highly interactive course identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices. This course will enable you to gain the relevant skills to apply ITIL best practices in your organization confidently and successfully.
Identifying key concepts
Applying the Guiding Principles
Executing the CSI Approach
Defining and determining CSFs and KPIs
Building a Current State Assessment Plan
Fostering Effective Communication
Implementing Communication Tools and Techniques
Defining Purpose, Value, and Challenges
Identifying Tools and Techniques to support improvement
Applying key concepts
Call 1-888-843-8733 or click here »
An experienced training advisor will happily answer any questions you may have and alert you to any tuition savings to
which you or your organization may be entitled.
Days 1 - 2 Course Hours:
9:00 a.m. - 5:00 p.m.
Two 15-minute breaks
Day 3 Course Hours - Last Day:
9:00 a.m. - 3:45 p.m.
Two 15-minute breaks
Free Course Exam*:
2:45 p.m. - 3:45 p.m.
*All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through a Pearson Vue testing center authorized by APMG. However, there are other options available for most ITIL exams, including ProctorU. If you have any questions or would like to learn more about your exam options, please call us at 1-888-THE-TREE (843-8733).
Both Learning Tree and this course have been accredited by the APM Group. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited.