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Gain the knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner Certification training. This highly interactive exam prep program identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices.
View the ITIL Certification Map to determine your ITIL learning journey ›
ON DEMAND
Unlimited annual access to:
LIVE, INSTRUCTOR-LED
PREMIUM TRAINING
Unlimited annual access to:
TRAINING AT YOUR SITE
Customize Your Team Training Experience
CONTACT USOur FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.
You get annual access to an on-demand ITIL Practitioner course, official courseware, and support directly from the course instructor.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
After you receive your ITIL Practitioner exam voucher from Learning Tree, the exam can be taken any time after the course is completed via PeopleCert (online) or at an eligible testing center.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
Feb 28 - Mar 1
(
2 Days)
9:00 AM - 5:00 PM EST
Herndon, VA / Online (AnyWare)
Reserve Your Seat
May 9 - 10
(
2 Days)
9:00 AM - 5:00 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Jun 17 - 18
(
2 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Reserve Your Seat
Aug 15 - 16
(
2 Days)
9:00 AM - 5:00 PM EDT
Rockville, MD / Online (AnyWare)
Reserve Your Seat
Aug 29 - 30
(
2 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare)
Reserve Your Seat
Sep 26 - 27
(
2 Days)
9:00 AM - 5:00 PM EDT
Toronto / Online (AnyWare)
Reserve Your Seat
Nov 21 - 22
(
2 Days)
9:00 AM - 5:00 PM EST
New York / Online (AnyWare)
Reserve Your Seat
Jan 30 - 31
(
2 Days)
9:00 AM - 5:00 PM EST
Rockville, MD / Online (AnyWare)
Reserve Your Seat
Feb 6 - 7
(
2 Days)
9:00 AM - 5:00 PM EST
New York / Online (AnyWare)
Reserve Your Seat
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.Identifying key concepts
Applying the Guiding Principles
Executing the CSI Approach
Defining and determining CSFs and KPIs
Building a Current State Assessment Plan
Fostering Effective Communication
Implementing Communication Tools and Techniques
Defining Purpose, Value, and Challenges
Identifying Tools and Techniques to support improvement
Applying key concepts
Exam Preparation
Basic IT literacy and around two years of IT experience.
The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the instructor-led or on-demand course is completed via an online proctored exam with PeopleCert.
Feb 28 - Mar 1
(
2 Days)
9:00 AM - 5:00 PM EST
Herndon, VA / Online (AnyWare)
May 9 - 10
(
2 Days)
9:00 AM - 5:00 PM EDT
Toronto / Online (AnyWare)
Jun 17 - 18
(
2 Days)
9:00 AM - 5:00 PM EDT
New York / Online (AnyWare)
Aug 15 - 16
(
2 Days)
9:00 AM - 5:00 PM EDT
Rockville, MD / Online (AnyWare)
Aug 29 - 30
(
2 Days)
9:00 AM - 5:00 PM EDT
Herndon, VA / Online (AnyWare)
Sep 26 - 27
(
2 Days)
9:00 AM - 5:00 PM EDT
Toronto / Online (AnyWare)
Nov 21 - 22
(
2 Days)
9:00 AM - 5:00 PM EST
New York / Online (AnyWare)
Jan 30 - 31
(
2 Days)
9:00 AM - 5:00 PM EST
Rockville, MD / Online (AnyWare)
Feb 6 - 7
(
2 Days)
9:00 AM - 5:00 PM EST
New York / Online (AnyWare)
Guaranteed to Run
When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.You get annual access to an on-demand ITIL Practitioner course, unlimited retakes of our 2 day instructor-led class, official courseware, and support directly from the course instructor.
Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.
Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.
Basic IT literacy and around two years of IT experience.
The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via PeopleCert (online) or at an eligible testing center.
This on-demand course qualifies to provide you with continuing education credits in the PMI Schema. To record your PDU's follow these steps:
PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.
Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examinations, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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