ITIL® Practitioner Certification Training

Level: Intermediate
RATING: 4.7/5 4.71/5 Based on 248 Reviews

Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL best practices in this ITIL Practitioner Certification training course. This two-day course prepares you to pass the ITIL Practitioner certification exam, and earn three credits towards your ITIL Expert certification. This highly interactive exam prep course identifies a structured and logical method for building an effective organization that supports and complements ITIL best practices.

Key Features of this ITIL Practitioner Training:

  • After-course instructor coaching benefit
  • Learning Tree ITIL Success Package Included
  • ITIL exam voucher included

You Will Learn How To

  • Prepare for and pass the ITIL Practitioner certification exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements, and communication
  • Leverage organizational change management

Certifications/Credits:

APM Group--ITIL CPE 11 Credits PMI 11 PDU

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 2-day instructor-led training course
  • Earn 11 PMI PDUs
  • Earn 11 NASBA CPEs (live, in-class attendance only)
  • One-on-one after-course instructor coaching
  • ITIL Certification Success Package included
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Standard $1590

Government $1532

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In Class & Live, Online Training

  • Nov 1 - 2 (2 Days)
    9:00 AM - 5:00 PM EDT
    Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Dec 20 - 21 (2 Days)
    9:00 AM - 5:00 PM EST
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  • Feb 4 - 5 (2 Days)
    9:00 AM - 5:00 PM EST
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  • Feb 28 - Mar 1 (2 Days)
    9:00 AM - 5:00 PM EST
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • May 9 - 10 (2 Days)
    9:00 AM - 5:00 PM EDT
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  • Jun 17 - 18 (2 Days)
    9:00 AM - 5:00 PM EDT
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  • Aug 15 - 16 (2 Days)
    9:00 AM - 5:00 PM EDT
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  • Aug 29 - 30 (2 Days)
    9:00 AM - 5:00 PM EDT
    Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

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ITIL Practitioner Course Information

  • Requirements

    Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
    • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
    • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.
  • Exam Information

    • The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

ITIL Practitioner Course Outline

  • Introduction to ITIL Practitioner

    • A structured implementation approach
    • Key elements of ITIL Practitioner and how they work together
    • Tailoring ITIL for projects of varying size
    • Outlining the key principles
  • Guiding Principles and CSI Approach

    Identifying key concepts

    • Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
    • Analyzing the importance of each element of a service: value, customer, outcome, cost, risk

    Applying the Guiding Principles

    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

    Executing the CSI Approach

    • Recognizing the main benefits of adopting the approach
    • Breaking down the CSI approach including the outputs
    • Applying CSI tools and techniques to a given context
  • Metrics and Measurement To Enable CSI

    Defining and determining CSFs and KPIs

    • Taking a hierarchical approach: vision to measurement, balanced scorecard, organizational cascade
    • Analyzing and balancing between key measurement categories
    • Improving the value of reporting

    Building a Current State Assessment Plan

    • Determining goal, scope, and assessment criteria
    • Establishing required outputs and skills
  • Enabling CSI Through Effective Communication

    Fostering Effective Communication

    • Recognizing the value, importance, and benefits
    • Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium

    Implementing Communication Tools and Techniques

    • Comparing and contrasting the different tools
    • Utilizing to support improvement
  • Organizational Change Management To Support CSI

    Defining Purpose, Value, and Challenges

    • Role and impact of OCM
    • OCM activities: sense of urgency, manage stakeholders and sponsors, analyze training needs, dealing with resistance to change, reinforcement to embed the change

    Identifying Tools and Techniques to support improvement

    • Sponsor diagram
    • Stakeholder worksheet
    • Stakeholder map
    • RACI matrix
  • Putting ITIL Practitioner into Practice

    Applying key concepts

    • CSI approach, metrics and measurements
    • Communication and OCM

    Exam Preparation

    • Practicing with test questions and mock papers
    • Further review of examination case study
    • Completing the necessary APMG paperwork

Team Training

Important Course Information

  • Requirements

    Must hold the ITIL Foundation Certificate (see Course 1197, Achieving ITIL® Foundation Certification)
  • Recommended Experience

    • Basic IT literacy and around two years of IT experience
  • Course Preparation

    • Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
    • It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
    • Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.
  • Exam Information

    • The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center
    • Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification
  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    • Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps.
    • ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

Course Outline

  • Introduction to ITIL Practitioner

    • A structured implementation approach
    • Key elements of ITIL Practitioner and how they work together
    • Tailoring ITIL for projects of varying size
    • Outlining the key principles
  • Guiding Principles and CSI Approach

    Identifying key concepts

    • Applying the “Adopt and Adapt” approach when using ITIL guidance in a given context
    • Analyzing the importance of each element of a service: value, customer, outcome, cost, risk

    Applying the Guiding Principles

    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

    Executing the CSI Approach

    • Recognizing the main benefits of adopting the approach
    • Breaking down the CSI approach including the outputs
    • Applying CSI tools and techniques to a given context
  • Metrics and Measurement To Enable CSI

    Defining and determining CSFs and KPIs

    • Taking a hierarchical approach: vision to measurement, balanced scorecard, organizational cascade
    • Analyzing and balancing between key measurement categories
    • Improving the value of reporting

    Building a Current State Assessment Plan

    • Determining goal, scope, and assessment criteria
    • Establishing required outputs and skills
  • Enabling CSI Through Effective Communication

    Fostering Effective Communication

    • Recognizing the value, importance, and benefits
    • Defining key communication principles: two-way process, constant communication, timing and frequency, no single best method, message is in the medium

    Implementing Communication Tools and Techniques

    • Comparing and contrasting the different tools
    • Utilizing to support improvement
  • Organizational Change Management To Support CSI

    Defining Purpose, Value, and Challenges

    • Role and impact of OCM
    • OCM activities: sense of urgency, manage stakeholders and sponsors, analyze training needs, dealing with resistance to change, reinforcement to embed the change

    Identifying Tools and Techniques to support improvement

    • Sponsor diagram
    • Stakeholder worksheet
    • Stakeholder map
    • RACI matrix
  • Putting ITIL Practitioner into Practice

    Applying key concepts

    • CSI approach, metrics and measurements
    • Communication and OCM

    Exam Preparation

    • Practicing with test questions and mock papers
    • Further review of examination case study
    • Completing the necessary APMG paperwork

ITIL Practitioner Training FAQs

  • What is an ITIL Practitioner?

    ITIL Practitioner can be an addition to your ITIL journey at any time after ITIL Foundation. It helps professionals develop skills they need to adopt and adapt the best ITIL practices. 

  • How do I take the ITIL Practitioner exam?

    The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via ProctorU (online) or at an eligible testing center.

  • Can I obtain ITIL Practitioner certification online?

    Yes! We know your busy work schedule may prevent you from getting to one of our classrooms which is why we offer convenient online training to meet your needs wherever you want. This course is available in class and online.

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Toronto / Online (AnyWare)
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