ITIL® Foundation Certification Training

Level: Foundation
RATING: 4.7/5 4.68/5 Based on 2737 Reviews

This ITIL Foundation Certification training is where you can start your journey into the realm of ITIL (Information Technology Infrastructure Library). Gain an essential understanding of the ITIL framework as well as the best practices to more effectively manage IT service delivery to customers.

View the ITIL Certification Map to determine your ITIL learning journey ›

Key Features of this ITIL Training:

  • 98% exam pass rate
  • Choose from on-demand and instructor-led blended learning options
  • Exclusive LinkedIn group membership for peer and SME community support
  • Additional resources including practice exam app and digital ITIL Foundation Handbook
  • Option to include e-learning up to ITIL expert level and combine with Instructor led classes
  • Benefit from annual membership to the IT Service Management Forum (itSMF) including conference access
  • 2 credits toward ITIL Expert Certification and annual ITIL membership
  • ITIL Foundation exam voucher included

You Will Learn How To:

  • Prepare for and pass the ITIL Foundation certification exam
  • Identify opportunities to develop IT processes using ITIL guidelines
  • Interact with IT teams using ITIL terminology and concepts
  • Explore IT service management processes
  • Recognize the importance of IT and business integration

Certifications/Credits:

APM Group--ITIL CPE 18 Credits PMI 18 PDU

Choose the ITIL Training Solution That Best Fits Your Individual Needs or Organizational Goals

BLENDED LEARNING

On Demand & Live Review Session

Unlimited annual access to:

  • On-demand ITIL Foundation modules, courseware, and author chat
  • 1-day instructor-led review sessions — View Schedule
  • Over 300 exam prep questions
  • Earn PMI PDUs for self-directed learning
  • itSMF membership
  • Digital ITIL Foundation Handbook
  • Exam voucher (with optional retake)
View Details ›

Standard: $1090

Government: $1090

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PRODUCT #70A0

LIVE, INSTRUCTOR-LED

In Class & Live, Online Training

  • 3-day instructor-led training course — View Schedule
  • Practice exams and prep questions
  • Process review maps and flashcards
  • Earn 18 NASBA credits (live, in-class training only)
  • Earn 18 PMI PDUs
  • One-on-one after course instructor coaching
  • Digital ITIL Foundation Handbook
  • ITIL Certification Success Package included
View Details ›

Standard: $1950

Government: $1950

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PRODUCT #1197

UNLIMITED ACCESS BUNDLE

Unlimited Access Blended Training — Best Value!

  • On-demand modules for all ITIL Foundation, Intermediate, and Expert certifications
  • 3-day instructor-led training course — View Schedule
  • 1-day instructor-led review sessions — View Schedule
  • Over 300 exam prep questions
  • itSMF membership
  • Digital ITIL Foundation Handbook
  • ITIL Certification Success Package included
View Details ›

Standard: $2450

Government: $2450

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PRODUCT #70A1

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

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On Demand & Live Review Session

ITIL Blended Training Information

  • ITIL Blended Training Description

    The Learning Tree ITIL Foundation Certification blended training includes unlimited access to 8 hours of on-demand content presented by a real-world ITIL-certification practitioner and in-class or live online attendance in any ITIL Foundation review session occurring during the duration of your annual subscription. It provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Exam Information

    Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification. You will be provided with a PeopleCert Exam Voucher including their Web Proctoring Service and a second voucher if you are unsuccessful on your first attempt.

  • ITIL Learning Path

    This course is part of Learning Tree’s ITIL Learning Path. Chart your course to success today! View Learning Tree ITIL Learning Path ›

On-Demand Training Outline

  • Module 00: Course Introduction: ITIL® 2011: Foundation

  • Module 01: Exam Tips

    • Understanding the exam process
    • Exam questions and grading
    • Taking the exam
    • Using the practice exams
  • Module 02: Introduction to the Service Lifecycle

    • What is ITIL®?
    • ITIL Logistics
    • The Service Lifecycle
    • Lifecycle Phases
  • Module 03: Service Management as a Practice

    • Where is IT now?
    • What is a service?
    • What is Service Management?
    • All about Value
  • Module 04: Service Management as a Practice Part 2

    • Key Elements
    • 4 Ps of Service Design
    • ITSM Roles
    • Governance
    • Supporting ITSM Frameworks
    • ISO/IEC 20000
  • Module 05: Key Principles, Models and Concepts Part 1

    • What is a process?
    • Process Characteristics
    • Functions
  • Module 06: Key Principles, Models and Concepts Part 2

    • ITSM Roles
    • Process Owner
    • Process Manager
    • Process Practitioner
    • Service Owner
    • RACI diagrams
  • Module 07: Key Principles, Models and Concepts Part 3

    • Risk
    • Business Case
    • Communication
    • Service Portfolio Components
    • Pipeline
    • Catalog
    • Retired Services
    • Prioritization
  • Module 08: Lifecycle Phases Part 1

    • Service Strategy (SS)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Value Creation
    • Value to the Business
  • Module 09: Lifecycle Phases Part 2

    • Service Design (SD)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Five Aspects of Service Design
    • Service Design Package (SDP)
    • Value to the Business
  • Module 10: Lifecycle Phases Part 3

    • Service Transition (ST)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Service Knowledge Management System (SKMS)
    • Value to the Business
  • Module 11: Lifecycle Phases Part 4

    • Service Operation (SO)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Value to the Business
  • Module 12: Lifecycle Phases Part 5

    • Continual Service Improvement (CSI)
    • Overview (Purpose, Processes, Scope, Key Concepts)
    • Measures and Metrics
    • CSI Register
    • Improvement Models
    • Value to the Business
    • How the phases fit together
  • Module 13: Lifecycle Processes Part 1

    • What you need to know from Service Strategy
    • Service Portfolio Management (SPM)
    • Portfolio, Pipeline, Catalog, Retired Services
    • Financial Management (FM)
    • Budgeting, Accounting and Charging
    • Relationship to SLM
    • Business Relationship Management (BRM)
  • Module 14: Lifecycle Processes Part 2

    • What you need to know from Service Design
    • Design Coordination (DC)
    • Service Catalog Management (SCatM)
    • 2- and 3-view Catalog
  • Module 15: Lifecycle Processes Part 3

    • Service Level Management (SLM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)
    • Relationship to BRM
    • Interfaces
  • Module 16: Lifecycle Processes Part 4

    • Availability Management (AM)
    • AARMSS, AMIS, Availability Plan
    • Capacity Management (CapM)
    • Business Capacity Management, Service Capacity Management, Component Capacity Management
    • CMIS, Capacity Plan
  • Module 17: Lifecycle Processes Part 5

    • IT Service Continuity Management (ITSCM)
    • Business Impact Analysis (BIA)
    • Information Security Management (ISM)
    • Confidentiality, Integrity, Availability (CIA)
    • ISMS, SMIS
    • Supplier and Contract Management Information System (SCMIS)
    • Supplier Categorization
    • Supplier Management
  • Module 18: Lifecycle Processes Part 6

    • What you need to know from Service Transition
    • Transition Planning and Support (TPS)
    • Service Asset and Configuration Management (SACM)
    • Configuration Management System (CMS)
    • Definitive Media Library (DML)
  • Module 19: Lifecycle Processes Part 7

    • Change Management (ChM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Types of Change
    • Request for Change (RFC)
    • Change Advisory Board (CAB)
    • Interfaces
  • Module 20: Lifecycle Processes Part 8

    • Release and Deployment Management (RDM)
    • Phases of a Release
    • Knowledge Management (KM)
    • SKMS
  • Module 21: Lifecycle Processes Part 9

    • What you need to know from Service Operation
    • Event Management (EM)
    • Types of events
    • Request Fulfillment (RF)
    • Standard Changes
    • Rights Management
    • Access Management (AccM)
  • Module 22: Lifecycle Processes Part 10

    • Incident Management (IM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Definitions, Timescales, Major Incidents, Status Tracking
    • Relationship to Problem Management
    • Incident Models
    • Interfaces
  • Module 23: Lifecycle Processes Part 11

    • Problem Management (PM)
    • Purpose, Objective, Scope, Value to the Business
    • Key Concepts, Process Activities
    • Definitions, Timescales, Major Problems
    • Relationship to Incident Management
    • Problem Models
    • Interfaces
  • Module 24: Lifecycle Processes Part 12

    • What you need to know from CSI
    • 7-Step Improvement Process (7S)
    • The Steps
    • Relationship to other Improvement Models
  • Module 25: Service Management Functions Part 1

    • Overview of the Functions
    • Service Desk
    • Purpose
    • Organizational Structures
  • Module 26: Service Management Functions Part 2

    • Technical Management
    • Role & Objectives
    • IT Operational Management
    • IT Operational Control
    • Facilities Management
    • Role and Objectives
    • Application Management
    • Relationship to Application Development

ITIL Training FAQs

  • Who should take this training?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What background do I need?

    No specific experience is required.

  • What on-demand content will I receive?

    An outline of the content you will receive can be seen above. You will also get access to any new on-demand content that becomes available during your annual enrollment period.

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • What do I get with the itSMF membership?

    You get membership of the leading association for IT Service Management professionals. As well as giving you a unique opportunity to network and learn from fellow professionals and experts in our field, becoming a member will give you and your organization access to:

    • Free member meetings – meet up with service management professionals in your locality and discuss issues of mutual concern
    • Free special interest group meetings – network with members who share your interests in SIAM, service level management, problem management, CSI or transition management
    • Discounted workshops and masterclass places – in-depth learning and discussion on key industry topics led by an expert facilitator, either at a public venue or on-site with your own team
    • Discounted seminar places – hear from specialists at the cutting edge – providing help and direction in new areas of service management
    • Annual Conference and Exhibition – take part in Europe's leading ITSM event, offering two days of information, networking and enlightenment
    • Publications – access our online bookstore with member discounts
    • ServiceTalk – ITSMF full-color member magazine, available in print, online or as an app
    • E-News – keeping you up-to-date with what is happening in the industry and within itSMF
    • Whitepapers – case studies, opinions and best practice submitted by our members
    • Access to the ITSMF Professional Service Management Framework, with its competency definitions, learning and development guides, and PSMF Global scorecard
  • How will the app help me prepare?

  • This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    PRACTISE: test your knowledge by answering questions from across the five lifecycle stages
    MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.

  • How will the digital ITIL Foundation book help me prepare?

    This official handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It’s a great place to start your journey and contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. The book is provided digitally. We will send you your access code and instructions to download the book. You can download the book on up to six devices you own making it a key reference aid in the workplace and while travelling.

    Key Features

    • Provides relevant information, and enough detail and breadth of coverage to enable you to study for your foundation exam
    • Describes the key principles and practices of IT service management
    • References relevant sections of the core publications

In Class & Live, Online Training

ITIL Instructor-Led Course Information

  • ITIL Training Course Description

    The Learning Tree ITIL Foundation Certification training course includes 18 hours of Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) presented by a real-world ITIL-certification practitioner. The course provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Industry Credits

    The ILT/VILT versions of this course offer you the opportunity to earn the following industry credits and certifications.

    • Earn 18 PDUs endorsed by Project Management Institute for attending class
    • Earn PMI PDUs for self-directed learning
    • 18 NASBA Credits (live, in-class attendance required)

    Before your in class event, we will provide you with the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class

    To prepare you for the exam, homework and study assignments will be provided each night of the course

  • Exam Information

    The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via online proctor

    Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification

  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

  • ITIL Learning Path

    This course is part of Learning Tree’s ITIL Learning Path. Chart your course to success today! View Learning Tree ITIL Learning Path ›

ITIL Instructor-Led Course Outline

  • Service Management as a Practice

    Concepts of IT service management

    • The efficient development of new services and the improvement of existing services
    • Good practice
    • Functions, roles and processes

    The service lifecycle

    • Design, development and utilization of services
    • Utility and warranty
    • Service design and the business
    • IT and the business integration
  • ITIL Service Lifecycle

    The five core processes

    • Service strategy
    • Service design
    • Service transition
    • Service operation
    • Continual service improvement

    The value of the ITIL service lifecycle

    • Integrating the processes throughout the lifecycle
    • Explaining the objectives and scope for each phase
  • ITIL Core Concepts

    Identifying and documenting the services

    • Service portfolio
    • Service catalog
    • Business case
    • Risk
    • Service provider
    • Supplier
    • Service Level Agreement (SLA)
    • Operational Level Agreement (OLA)

    Optimizing the infrastructure

    • Service request
    • Change and release
    • Event, alert and incident
    • Known error and Known Error Database (KEDB)
    • Service Knowledge Management System (SKMS)
  • ITIL Key Principles and Models

    Value-creation through services

    • Balancing opposing forces
    • Management information systems and tools

    Exploring the importance of people, processes, products and partners

    • Critical success factors
    • Measurement methods and metrics
  • ITIL Processes

    Service strategy

    • Service portfolio management
    • Financial management for IT services
    • Business relationship management

    Service design

    • Service Level Management (SLM)
    • Design coordination
    • Service catalog management
    • Supplier management
    • Risk assessment and IT service continuity management
    • Defining the scope of information security management
    • Capacity management
    • Availability management

    Service transition

    • Business value, asset and configuration management
    • Explaining the objectives of change management
    • Knowledge management
    • Transition planning
    • Release and deployment management

    Service operation

    • Process activities of incident and problem management
    • Request fulfillment
    • Stating the purpose of event and access management

    Continual service improvement

    • The seven-step improvement process
    • The Deming Cycle (plan, do, check, act)
    • Critical Success Factors (CSF) and KPIs
    • Types of metrics
  • Service Management Functions and Roles

    Outlining IT organization functions

    • Service desk function
    • IT operations function
    • Technical management function
    • The application management function

    Defining service roles

    • The responsibilities of key roles in service management
    • Process owner
    • Service owner
    • Process manager
    • Process practitioner
    • Recognizing the RACI responsibility model and its role in determining organizational structure
    • How service automation assists with integrating service management processes

ITIL Training FAQs

  • Who should attend this ITIL training course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What background do I need?

    No specific experience is required.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide and the ITIL Foundation Handbook. The Pre-Course Study Guide will let you know which parts of the ITIL Foundation Handbook you should study before class. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

    In addition, you should either attend a live session or view a recorded version of webinar 1091, “Preparing for Your ITIL Foundation Course.” You may sign up for the live version with Customer Service. The recorded version can be found in your My Learning Tree in the My Future Courses/Wish List section. Attending the webinar or viewing the live session will help prevent your being overwhelmed by new information the first day of class.

  • How will the digital ITIL Foundation book help me prepare?

    This official handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It’s a great place to start your journey and contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. The book is provided digitally. We will send you your access code and instructions to download the book. You can download the book on up to six devices you own making it a key reference aid in the workplace and while travelling.

    Key Features

    • Provides relevant information, and enough detail and breadth of coverage to enable you to study for your foundation exam
    • Describes the key principles and practices of IT service management
    • References relevant sections of the core publications
  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management, including service strategy, service design, service transition, service operation and continual service improvement.

    ITIL is the most recognized Service Management framework in IT. It consists of five core disciplines that provide recommendations on:

    1. Service Strategy
    2. Service Design
    3. Service Transition
    4. Service Operation
    5. Continual Service Improvement

    These disciplines represent a service lifecycle framework that enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.

  • What is ITIL used for?

    IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.

  • What is ITIL Certification?

    The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

  • How much does the ITIL Foundation Exam cost?

    The cost of the ITIL v3 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge. This course features the ITIL Success Package, which includes unlimited free exam and course retakes for a year. Learning Tree’s ITIL Success Package — Learn More

  • What is ITIL Foundation certification and why should I earn it?

    ITIL Foundation is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

    A Foundation Certificate certifies you have the requisite background to evaluate IT service management good practice and understand how the ITIL framework can improve the efficiency and effectiveness of service management within your organization.

  • What is ITIL v3 Certification?

    ITIL v3 and ITIL 2011 both refer to the most current version of the ITIL. The training found on this page helps you earn the ITIL v3 Foundation 2011 Certification, the most recent version available.

  • How do I get the ITIL v3 certification Foundation Certificate?

    To earn this certification, you must:

    • Sit for the ITIL Foundation exam, administered on the last day of training or via PeopleCert’s online proctoring service.
    • Score a 65% on the exam in 60 minutes
  • How long does ITIL Foundation Certification last?

    The ITIL v3 Foundation certification does not expire or require renewal, however, the most current version of the ITIL may be updated in the future. When that happens, prerequisite requirements for earning other ITIL certifications may change (for example, a course may require you hold the most recent version of a certificate as a prerequisite to earning a higher-level certification).

  • How long is the ITIL Foundation Certification Exam?

    The ITIL Foundation Certification Exam is a 40-question, multiple choice test. You are given one hour to complete the examination.

    Is this an accredited program?

    Yes, both the on-demand and instructor-led training content and Instructors have been accredited by PeopleCert.

  • How many questions are on the ITIL v3 Foundation exam?

    The ITIL Foundation Certification Exam is a 40-question, multiple choice test. You are given one hour to complete the examination.

  • How do I take the ITIL v3 Foundation exam?

    The exam is administered on the last day of class or online via PeopleCert’s online proctoring service. All AnyWare remote attendees participating in an ITIL course will have the opportunity to take their ITIL exam through an authorized PEOPLECERT service. Please ensure you have acquired a webcam in advance of scheduling If you have any questions please call us at 1-888-THE-TREE (843-8733). For this ITIL Foundation course, you also can take a proctored exam at a Pearson Vue testing center

  • Is there an ITIL continuous professional development scheme?

    Yes. From Foundation to Expert, Learning Tree’s comprehensive ITIL curriculum provides a pathway to professional recognition that aligns with ITIL’s certification paths. Learn more about ITIL certification paths ›

    AXELOS, the ITIL product owner, offers a Professional Development program (visit www.axelos.com), and completing Continuing Professional Development (CPD) activities will earn you a digital badge that shows that your skills and practical knowledge are current. What is the relationship between Learning Tree, PeopleCert and AXELOS? Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examination papers, and marking and notifying Learning Tree and the learner of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

    ITIL® is a registered trade mark of AXELOS Limited.

  • How do I receive my PMI PDU credits?

    Follow the directions on our PMI PDU page for instructions on how to submit for PDU credit.

Unlimited Access Blended Training — Best Value!

ITIL Unlimited Access Training Information

  • ITIL Unlimited Access Training Bundle Description

    The Learning Tree ITIL Foundation Certification Premium Training Bundle includes unlimited access to all Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT) course and review session events throughout your annual subscription. The program provides comprehensive coverage of concepts within the Information Technology Infrastructure Library (ITIL). In order to pass your ITIL Foundation exam, you are given practical assignments, practice exam questions and daily review sessions. You will also explore and evaluate good practice in IT service management based on the ITIL methodology. You also assess the activities, roles and security issues involved in the service management lifecycle, examine the components of each of the core service management.

  • Industry Credits

    The ILT/VILT versions of this course offer you the opportunity to earn the following industry credits and certifications.

    • Earn 18 PDUs endorsed by Project Management Institute for attending class
    • Earn PMI PDUs for self-directed learning
    • 18 NASBA Credits (live, in-class attendance required)

    Before your in class event, we will provide you with the ITIL Foundation Handbook and a Pre-Course Study Guide, which will let you know which parts of the ITIL Foundation Handbook you should study before class

    To prepare you for the exam, homework and study assignments will be provided each night of the course

  • Exam Information

    The ITIL Foundation exam can be taken on the last day of the course (in-class), or any time after the course is completed via online proctor

    Achieving the ITIL Foundation certificate provides two credits toward your ITIL Expert certification

  • All-Inclusive — ITIL Exam Success Package, After-Course Coaching, Exam Fee

    Learning Tree is with you from the beginning of your planning until you pass your certification exams with Unlimited FREE Exam and Course retakes for a year, plus coaching with your instructor to help you prepare for your exam or answer real-world ITIL implementation challenges. In fact, successful ITIL implementation often relies on key internal sponsors to ensure the required culture change occurs after ITIL training, so your instructor can help identify important next steps. ITIL course attendees that would like to retake their ITIL course or exam must do so within 12 months of the original course date and will not be charged for their retake. If an attendee fails an exam and then two retakes, the attendee must re-attend the course before taking the exam again.

  • ITIL Learning Path

    This course is part of Learning Tree’s ITIL Learning Path. Chart your course to success today! View Learning Tree ITIL Learning Path ›

On-Demand Training Outline

  • On-Demand Course List

    • Accredited ITIL Foundation
    • Accredited ITIL Intermediate - CSI (Continual Service Improvement)
    • Accredited ITIL Intermediate - OSA (Operational Support and Analysis)
    • Accredited ITIL Intermediate - PPO (Planning, Protection and Optimization)
    • Accredited ITIL Intermediate - RCV (Release Control and Validation)
    • Accredited ITIL Intermediate - Service Design
    • Accredited ITIL Intermediate - Service Operation
    • Accredited ITIL Intermediate - Service Strategy
    • Accredited ITIL Intermediate - Service Transition
    • Accredited ITIL Intermediate - SOA (Service Offerings and Agreements)
    • Accredited ITIL Expert - MALC (Managing Across the Lifecycle)
    • Accredited ITIL - Practitioner

ITIL Training FAQs

  • Who should attend this ITIL training?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • How will I access my course materials if I choose this method?

    Once payment is received, you will receive an email from Learning Tree with all the links and information you need to get started.

  • What do I get with the itSMF membership?

    You get membership of the leading association for IT Service Management professionals. As well as giving you a unique opportunity to network and learn from fellow professionals and experts in our field, becoming a member will give you and your organization access to:

    • Free member meetings – meet up with service management professionals in your locality and discuss issues of mutual concern
    • Free special interest group meetings – network with members who share your interests in SIAM, service level management, problem management, CSI or transition management
    • Discounted workshops and masterclass places – in-depth learning and discussion on key industry topics led by an expert facilitator, either at a public venue or on-site with your own team
    • Discounted seminar places – hear from specialists at the cutting edge – providing help and direction in new areas of service management
    • Annual Conference and Exhibition – take part in Europe's leading ITSM event, offering two days of information, networking and enlightenment
    • Publications – access our online bookstore with member discounts
    • ServiceTalk – ITSMF full-color member magazine, available in print, online or as an app
    • E-News – keeping you up-to-date with what is happening in the industry and within itSMF
    • Whitepapers – case studies, opinions and best practice submitted by our members
    • Access to the ITSMF Professional Service Management Framework, with its competency definitions, learning and development guides, and PSMF Global scorecard.
  • How can I sign up for a review session or in instructor-led version of the course?

    Once you are enrolled in the program, specific details and dates will be sent to you.

  • How will the app help me prepare?

    This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    PRACTISE: test your knowledge by answering questions from across the five lifecycle stages
    MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.

  • How will the digital ITIL Foundation book help me prepare?

    This official handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It’s a great place to start your journey and contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. The book is provided digitally. We will send you your access code and instructions to download the book. You can download the book on up to six devices you own making it a key reference aid in the workplace and while travelling.

    Key Features

    • Provides relevant information, and enough detail and breadth of coverage to enable you to study for your foundation exam
    • Describes the key principles and practices of IT service management
    • References relevant sections of the core publications
  • What on-demand content will I receive?

    With this premium package you will receive over 112 hours of demand content on ITIL Foundation, ITIL Practitioner, all nine ITIL Intermediate Lifecycle and Capability Certification tracks and the capstone Managing the Lifecycle course. Everything you need to progress your ITIL learning path beyond ITIL Foundation. You will also receive any updates so you can stay up-to-date with any changes within ITIL.

  • What if I need Instructor support beyond ITIL Foundation?

    No problem, you can blend your on-demand training with our live Instructor led Practitioner and Intermediate classes.

Team Training

ITIL Training Course Reviews

Willie C. - Lead Computer Operator, Kaiser Permanente

“Course contained useful information and explained a lot of my company's thought process since moving to ITIL.”


Mohammed S. - User Support/AV Technologist, Hogan Lovells

“Very professional, very knowledgeable overall and uses IT and non-IT examples. VERY GOOD!”


Chris J. - Provinvial Gov't of PEI

“Very good! Lots of industry experience and able to relate the theory to real life examples.”


Linell C. - Sr. Technical Support Rep., Blue Canopy

“The instructor was wonderful! He provided a great balance of subject-matter insight and real-life experiences to leave me with a positive feeling about passing my exam. He maintained a great balance and his personality and demeanor made it easy to participate.”


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PMI, the Registered Educations Provider logo, PMP, CAPM, PMI-ACP, and PMBOK are marks of the Project Management Institute, Inc.

Both Learning Tree and this course have been accredited by PeopleCert. As an Accredited Training Organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. PeopleCert is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance owned by AXELOS Limited aimed at helping organizations and individuals manage their projects, programs, and services.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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