ITIL® 4 Foundation Bridge Training

Level: Foundation

Start your ITIL 4 certification journey on the right foot! This ITIL 4 Foundation Bridge provides you with the knowledge needed to understand what has changed between v3 and 4 Foundation and pass the ITIL 4 Foundation Certification exam. This training helps you explore the ITIL 4 operating model for the creation, delivery, and continual improvement of tech-enabled products and services and how technology and IT teams play a crucial role in wider business strategy.

Are you new to ITIL or looking for a more in-depth look into ITIL 4? 

Try our full ITIL 4 Foundation course, ITIL 4 Foundation Certification Training. Specifically designed for those who are new to ITIL, it walks you through ITIL 4 so that you can prepare for and pass the ITIL 4 Foundation Exam on the last day of class. In-class or web proctoring exam included!

Key Features of This ITIL 4 Foundation Bridge Training:

  • Choose from blended on-demand and instructor-led learning options
  • ITIL 4 Foundation exam included (exam voucher provided)
  • After-course instructor coaching benefit 
  • Practice exams, prep questions, and additional resources included

You Will Learn How To:

  • Prepare for and pass the ITIL 4 Foundation certification exam
  • Identify opportunities to develop IT practices using ITIL guidelines
  • Interact with IT teams using ITIL 4 terminology and concepts
  • Explore the service value chain, and IT service management practices
  • Recognize the importance of IT and business integration

Choose the Training Solution That Best Fits Your Individual Needs or Organizational Goals

ON DEMAND

On Demand & Instructor Coaching

Unlimited annual access to:

  • On-demand ITIL 4 Bridge Foundation modules, courseware, and author support
  • Over 300 exam prep questions and practice exams
  • Digital ITIL Foundation Handbook
  • Exam voucher included
View Bundle Details & Schedule

Standard $690/ Year

Government $690/Year

ADD TO CART

PRODUCT #70I2

INSTRUCTOR-LED BRIDGE COURSE

In Class & Live, Online Training

  • Fast-paced, 1-day instructor-led training course
  • Practice exams and exam prep review included
  • Earn PMI PDUs 
  • One-on-one after course instructor coaching
  • Exam voucher included
View Course Details & Schedule

Standard $895

Government $895

RESERVE SEAT

PRODUCT #1195

PREMIUM TRAINING

Unlimited Access to Everything

Unlimited annual access to:

  • On-demand ITIL 4 Bridge Foundation modules, courseware, and author support
  • 1-day instructor-led training course
  • Over 300 exam prep questions and practice exams
  • Digital ITIL Foundation Handbook
  • One-on-one after course instructor coaching
  • Exam voucher included
View Bundle Details & Schedule

Standard $1090/Year

Government $1090/Year

ADD TO CART

PRODUCT #70I3

TRAINING AT YOUR SITE

Team Training

  • Bring this or any training to your organization
  • Full - scale program development
  • Delivered when, where, and how you want it
  • Blended learning models
  • Tailored content
  • Expert team coaching

Customize Your Team Training Experience

CONTACT US

Save More On Training with FlexVouchers – A Unique Training Savings Account

Our FlexVouchers help you lock in your training budgets without having to commit to a traditional 1 voucher = 1 course classroom-only attendance. FlexVouchers expand your purchasing power to modern blended solutions and services that are completely customizable. For details, please call 888-843-8733 or chat live.

On Demand & Instructor Coaching

On-Demand Training Information

  • ITIL 4 Bridge On-Demand Training Description

    This option offers annual access to an on-demand ITIL 4 Foundation Bridge course delivered by real instructors and the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included). Learn on the go with the included ITIL 4 Foundation mobile app.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL® 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: ITIL 4 – Big Picture

    • Reading Assignment
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 02: Key Definitions

    • Reading Assignment
    • Key Concepts and Definitions
      • Customer, User, Sponsor, Service Consumption
      • Organization, Service, Service Management, Product, Service Provision, Service Offering, Service Relationship Management
      • Value, Value Co-Creation, Utility, Warranty, Cost, Output, Outcome, Risk

    Module 03: The Dimensions of Service Management

    • Reading Assignment
    • The Four Dimensions Model
      • Organizations & People
      • Information & Technology
      • Partners & Suppliers
      • Value Streams & Processes

    Module 04: ITIL’s Service Value System (SVS)

    • Reading Assignment
    • Purpose of the SVS
    • SVS Components
      • Opportunity/Demand, Value, Guiding Principles, Continual Improvement, Governance, Practices, Service Value Chain

    Module 05: ITIL’s Service Value Chain

    • Reading Assignment
    • Introduction to the Service Value Chain, a Key Element of the SVS
    • Six (6) Elements of the Service Value Chain
      • Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
    • Service Value Streams

    Module 06: ITIL’s Guiding Principles

    • Reading Assignment
    • Understand How the Guiding Principles Can Help an Organization Adopt and Adapt Service Management
    • Discuss the Seven (7) Guiding Principles and How They Can be Applied
      • Optimize and Automate
      • Keep it Simple and Practical
      • Think and Work Holistically
      • Collaborate and Promote Visibility
      • Progress Iteratively with Feedback
      • Start Where You Are
      • Focus on Value

    Module 07: Introduction to Key ITIL Practices

    • Reading Assignment
    • Introduce the Concept of a “Practice”
    • Introduce the Three Groups of ITIL Practices
      • General Management
      • Service Management
      • Technical Management
    • Where Have All the Functions Gone?

    Module 08: General Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Architecture Management, Continual Improvement, Information Security Management, Knowledge Management, Measurement and Reporting, Organizational Change Management, Portfolio Management
      • Project management, Relationship Management, Risk Management, Service Financial Management, Strategy Management, Supplier Management, Workforce and Talent Management
    • Detail Around Continual Improvement
      • Continual Improvement Register (CIR)
      • Continual Improvement Model

    Module 09: Service Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Availability Management, Business Analysis, Capacity and Performance Management, Change Control, Incident Management, IT Asset Management, Monitoring and Event Management, Problem Management, Release Management
      • Service Catalog Management, Service Configuration Management, Service Continuity Management, Service Design, Service Desk, Service Level Management, Service Request Management, Service Validation and Testing
    • Required Definitions for the Foundation Exam and Key Differences Foundation-Tested Practices

    Module 10: Technical Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Deployment Management, Infrastructure and Platform Management, Software Development and Management

    Module 11: Conclusion

    • Review Exam Content
    • Final Thoughts on Taking the Exam

ITIL 4 Foundation Bridge FAQs

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be seen above totaling 3 hours of on-demand content.

In Class & Live, Online Training

Time Zone Legend:
Eastern Time Zone Central Time Zone
Mountain Time Zone Pacific Time Zone

Note: This course runs for 1 Day

  • Nov 4 9:00 AM - 4:30 PM EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Nov 14 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Dec 16 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Jan 6 9:00 AM - 4:30 PM EST New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Jan 30 9:00 AM - 4:30 PM EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Mar 2 9:00 AM - 4:30 PM EST Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

  • Jun 8 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare) Reserve Your Seat

  • Jun 22 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare) Reserve Your Seat

  • Jul 6 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare) Reserve Your Seat

  • Jul 27 9:00 AM - 4:30 PM EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare) Reserve Your Seat

  • Aug 24 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare) Reserve Your Seat

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

ITIL 4 Foundation Bridge Course Information

  • Requirements

    ITIL v3 experience is required. ITIL v3 Certifications strongly encouraged for this 1-day express course format.

  • Course Preparation

    Before your event, you will be sent an email with the official ITIL Foundation Certificate syllabus, which you should read. You are encouraged to read the syllabus references in the the ITIL Foundation - ITIL 4 Edition prior to your course. The book will be provided in electronic format.

ITIL 4 Foundation Bridge Course Outline

  • Key Concepts of Service Management

    • Service
    • Utility
    • Warranty
    • Customer
    • User
    • Service management
    • Sponsor
  • Key Concepts of Value Creation

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility and Warranty
  • Key Concepts of Service Relationships

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption
  • Seven Guiding Principles

    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep it Simple and Practical
    • Optimize and Automate
  • Four Dimensions of Service Management

    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
  • Components of the ITIL Service Value System

    • Plan
    • Improve
    • Engage
    • Design & Transition
    • Obtain/Build
    • Deliver and Support
  • ITIL Practices

    • General Management Practices
    • Service Management Practices
    • Technical Management Practices
  • How Key ITIL Practices Fit within the Service Value Chain

    • Continual Improvement
    • Change Control
    • Incident Management
    • Problem Management
    • Service Request Management
    • Service Desk
    • Service Level Management

ITIL 4 Foundation Bridge FAQs

  • What is ITIL 4?

    ITIL 4 provides you with comprehensive guidance for the management of information technology in the modern service economy. The ITIL 4 framework is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

  • Who should attend this ITIL training course?

    Those interested in controlling IT costs, improving IT service quality, and balancing IT resources. All IT professionals, IT project managers, IT managers, IT project or team members, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

  • What is the difference between our 3-day ITIL Foundation and 1-day Foundation Bridge Certification courses?

    For those new to ITIL we recommend you start your journey with ITIL 4 Foundation and take our 3-day course, ITIL® 4 Foundation Training, to give you time to learn the ITIL 4 Foundation concepts, terminology and topics, to embed your learning through class activities and prepare you for your ITIL 4 Foundation exam taken on the last day of the course. Our 1-day class, ITIL® 4 Foundation Bridge Training, is recommended for those who hold one or more ITIL v3 qualification and wish to learn the ITIL 4 Foundation syllabus in an fast-paced format. An exam voucher is provided to take the ITIL 4 Foundation exam after your training course. Attendees on both classes are provided with the official ITIL 4 Foundation book.

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How should I prepare for this course?

    Before your event, you will be sent a Pre-Course Study Guide. The Pre-Course Study Guide also contains the official ITIL Foundation Certificate syllabus, which you should read.

  • What is ITIL?

    The Information Technology Infrastructure Library (ITIL) is a customizable framework for good practice of IT services and infrastructure. ITIL was developed in the 1980s by the Central Computer and Telecommunications Agency, which later became the Office of Government Commerce (OGC), a governmental organization in the United Kingdom. ITIL has evolved to become the world-wide de facto standard for IT service management and encompasses multiple components of IT service management.

    ITIL is the most recognized Service Management framework in IT. The framework enables IT to better align to the business and solve specific operational needs. ITIL is not about creating things like projects do, it’s about delivering IT services that demonstrate real value to the organization.
  • What is ITIL used for?

    IT service management ensures organizations effectively and professionally manage and support the people, processes and technologies within a business environment. By applying the ITIL service management practices covered in this and other ITIL courses, organizations can reduce costs, improve Return on Investment (ROI), enhance productivity, and maintain a consistent standard for service delivery.
  • What is the cost of the exam?

    The cost of the ITIL 4 exam for Foundation certification is over $300 when purchased through a testing center, but the exam is included as part of your course tuition at no extra charge.
  • What is ITIL 4 Foundation certification and why should I earn it?

    ITIL 4 certification is the most recent version of ITIL available. It is a requirement for further ITIL 4 certifications. Learn More about ITIL 4 ›
  • How do I get the ITIL 4 Foundation Certificate?

    To earn this certification, you must:
    • Sit for the ITIL 4 Foundation exam
    • Score a 65% on the exam in 60 minutes

Unlimited Access to Everything

Unlimited Access Training Information

  • ITIL 4 Bridge Unlimited Access Training Description

    This premium option offers annual access to the on-demand and the 1-day instructor-led ITIL Foundation 4 Bridge course. You'll get access to the class materials, exercise guides, exam prep material, and instructor support needed to ensure you pass your ITIL 4 certification exam (exam voucher included) throughout the year. Learn on the go with the included ITIL 4 Foundation mobile app.
Time Zone Legend:
Eastern Time Zone Central Time Zone
Mountain Time Zone Pacific Time Zone

Note: This course runs for 1 Day

  • Nov 4 9:00 AM - 4:30 PM EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Nov 14 9:00 AM - 4:30 PM EST Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • Dec 16 9:00 AM - 4:30 PM EST Ottawa / Online (AnyWare) Ottawa / Online (AnyWare)

  • Jan 6 9:00 AM - 4:30 PM EST New York / Online (AnyWare) New York / Online (AnyWare)

  • Jan 30 9:00 AM - 4:30 PM EST Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Mar 2 9:00 AM - 4:30 PM EST Toronto / Online (AnyWare) Toronto / Online (AnyWare)

  • Jun 8 9:00 AM - 4:30 PM EDT Herndon, VA / Online (AnyWare) Herndon, VA / Online (AnyWare)

  • Jun 22 9:00 AM - 4:30 PM EDT Ottawa / Online (AnyWare) Ottawa / Online (AnyWare)

  • Jul 6 9:00 AM - 4:30 PM EDT New York / Online (AnyWare) New York / Online (AnyWare)

  • Jul 27 9:00 AM - 4:30 PM EDT Rockville, MD / Online (AnyWare) Rockville, MD / Online (AnyWare)

  • Aug 24 9:00 AM - 4:30 PM EDT Toronto / Online (AnyWare) Toronto / Online (AnyWare)

Guaranteed to Run

When you see the "Guaranteed to Run" icon next to a course event, you can rest assured that your course event — date, time, location — will run. Guaranteed.

On-Demand Training Outline

  • ITIL 4 Foundation On-Demand Modules

    Module 00: Course Introduction: ITIL® 4 Foundation

    • The Nature of the Class
    • Agenda
    • AXELOS ITIL 4 Schema
    • Available Resources

    Module 01: ITIL 4 – Big Picture

    • Reading Assignment
    • Introduction to the Key Elements of ITIL 4:
      • Service Value System (SVS)
      • Four Dimensions Model

    Module 02: Key Definitions

    • Reading Assignment
    • Key Concepts and Definitions
      • Customer, User, Sponsor, Service Consumption
      • Organization, Service, Service Management, Product, Service Provision, Service Offering, Service Relationship Management
      • Value, Value Co-Creation, Utility, Warranty, Cost, Output, Outcome, Risk

    Module 03: The Dimensions of Service Management

    • Reading Assignment
    • The Four Dimensions Model
      • Organizations & People
      • Information & Technology
      • Partners & Suppliers
      • Value Streams & Processes

    Module 04: ITIL’s Service Value System (SVS)

    • Reading Assignment
    • Purpose of the SVS
    • SVS Components
      • Opportunity/Demand, Value, Guiding Principles, Continual Improvement, Governance, Practices, Service Value Chain

    Module 05: ITIL’s Service Value Chain

    • Reading Assignment
    • Introduction to the Service Value Chain, a Key Element of the SVS
    • Six (6) Elements of the Service Value Chain
      • Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
    • Service Value Streams

    Module 06: ITIL’s Guiding Principles

    • Reading Assignment
    • Understand How the Guiding Principles Can Help an Organization Adopt and Adapt Service Management
    • Discuss the Seven (7) Guiding Principles and How They Can be Applied
      • Optimize and Automate
      • Keep it Simple and Practical
      • Think and Work Holistically
      • Collaborate and Promote Visibility
      • Progress Iteratively with Feedback
      • Start Where You Are
      • Focus on Value

    Module 07: Introduction to Key ITIL Practices

    • Reading Assignment
    • Introduce the Concept of a “Practice”
    • Introduce the Three Groups of ITIL Practices
      • General Management
      • Service Management
      • Technical Management
    • Where Have All the Functions Gone?

    Module 08: General Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Architecture Management, Continual Improvement, Information Security Management, Knowledge Management, Measurement and Reporting, Organizational Change Management, Portfolio Management
      • Project management, Relationship Management, Risk Management, Service Financial Management, Strategy Management, Supplier Management, Workforce and Talent Management
    • Detail Around Continual Improvement
      • Continual Improvement Register (CIR)
      • Continual Improvement Model

    Module 09: Service Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Availability Management, Business Analysis, Capacity and Performance Management, Change Control, Incident Management, IT Asset Management, Monitoring and Event Management, Problem Management, Release Management
      • Service Catalog Management, Service Configuration Management, Service Continuity Management, Service Design, Service Desk, Service Level Management, Service Request Management, Service Validation and Testing
    • Required Definitions for the Foundation Exam and Key Differences Foundation-Tested Practices

    Module 10: Technical Management Practices

    • Reading Assignment
    • Discuss the Purpose of:
      • Deployment Management, Infrastructure and Platform Management, Software Development and Management

    Module 11: Conclusion

    • Review Exam Content
    • Final Thoughts on Taking the Exam

ITIL 4 Foundation Bridge FAQs

  • What background do I need?

    This course is accelerated to meet the needs of someone who already has ITIL v3 Certification. The content remains the same, however, there is no exam offered during the course. An exam voucher is provided for attendees to take the exam on their own in a web-proctored setting.

  • How will the ITIL 4 Foundation mobile app help me prepare?

    This official app available for iOS devices provides you with everything you need to practice answering questions and monitoring your learning progress.

    • STUDY: work your way through 300 revision cards – each showing the question, correct answer, rationale and related glossary terms
    • PRACTICE: test your knowledge by answering questions from across the five lifecycle stages
    • MOCK EXAMS: sit multiple mock exams with a different combination of questions every time, the closest experience you will get to the real exam!
    • EXTRAS: loads of extra features to help you prepare for your test and beyond – including the full ITIL glossary and the ability to track your progress
    • EASY TO USE: on-the-go revision has never been easier with a simple 3-step approach: study, practice and mock exams
    • EXCLUSIVE CONTENT: the questions and answers are exclusive to this app and were written by the ITIL Chief Examiner, each question replicates the style, topics and content of the official exams.
  • What on-demand content will I receive?

    A full outline of the included on-demand content can be seen above totaling 3 hours of on-demand content.

Team Training

Rockville, MD / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Ottawa / Online (AnyWare)
New York / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Toronto / Online (AnyWare)
Herndon, VA / Online (AnyWare)
Ottawa / Online (AnyWare)
New York / Online (AnyWare)
Rockville, MD / Online (AnyWare)
Toronto / Online (AnyWare)
Preferred method of contact:
Chat Now

Please Choose a Language

Canada - English

Canada - Français