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ITIL and IT Service Management Training

 

ITIL® & IT Service Management Training Courses

 

AW This course available online with AnyWare™

ITIL® v3 Foundation Level Courses

Course Num Length
ITIL® v3 Foundation Bridge CertificateAW
192 2 Days
ITIL® v3: Achieving Foundation CertificationAW
197 3 Days

ITIL® v3 Lifecycle Intermediate Courses

Course Num Length
ITIL® v3 Intermediate Qualification: Service StrategyAW
982 3 Days
ITIL® v3 Intermediate Qualification: Service DesignAW
993 3 Days
ITIL® v3 Intermediate Qualification: Service TransitionAW
992 3 Days
ITIL® v3 Intermediate Qualification: Service OperationAW
991 3 Days
ITIL® v3 Intermediate Qualification: Continual Service ImprovementAW
994 3 Days

ITIL® v3 Capability Intermediate Courses

Course Num Length
ITIL® v3 Intermediate Qualification: Operational Support and AnalysisAW
995 5 Days
ITIL® v3 Intermediate Qualification: Release, Control and ValidationAW
996 5 Days
ITIL® v3 Intermediate Qualification: Planning, Protection and OptimizationAW
997 5 Days
ITIL® v3 Intermediate Qualification: Service Offerings and AgreementsAW
998 5 Days

ITIL® v3 Managers Bridge and Capstone Courses

Course Num Length
ITIL® v3 Managers BridgeAW
198 5 Days
ITIL® v3 Intermediate Qualification: Managing Across the LifecycleAW
983 5 Days

Business Analysis and Data Analysis Courses

Course Num Length
Introduction to Business Analysis
211 3 Days
Building an Effective Business Case
212 3 Days
Building a Business Analysis Work PlanAW
912 3 Days
Preparing for the IIBA CBAP ExamAW
913 4 Days
Introduction to Modeling for Business Analysis
447 4 Days
Strategic Enterprise Analysis
943 3 Days
Developing User RequirementsAW
315 4 Days
Business Process Reengineering
381 4 Days
Facilitation Skills
905 3 Days
Critical Thinking and Problem Solving
284 3 Days
Introduction to Business Intelligence
901 3 Days
Introduction to Knowledge Management
213 3 Days
Finance and Accounting for Nonfinancial Managers
281 3 Days
Excel IntroductionAW
1361 3 Days
Power Excel: Analyzing DataAW
195 2 Days
Making Effective Decisions with Business StatisticsAW
196 3 Days


 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. IIBA, BABOK, and Business Analysis Body of Knowledge are registered trademarks owned by International Institute of Business Analysis. RealityPlus is a trademark of Learning Tree International. CBAP is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional is a trademark owned by International Institute of Business Analysis. Excel is a registered trademark of Microsoft Corporation.
 
  
 
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ITIL® & IT Service Management Training
 
 
 
The Analytical and Management Skills Required for a Successful ITIL® Migration - Position Paper
 
ITIL®: Best Practices for Managing Your IT Infrastructure
Customer Service or Enroll: 1-888-843-8733