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GUARANTEE OF QUALITY
Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice – and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course. If a customer used a Training Voucher, Training Passport, Flex Pass or 10-Day Pass for the course, we will not count the attendance against the Training Voucher, Training Passport, Flex Pass or 10-Day Pass used.
The course tuition fee is due and payable within seven days after the start date of the course (in the case of Training Passports, Flex Passes, Training Vouchers or 10-Day Passes, the full fee for the Training Passport, Flex Pass, Training Voucher or 10-Day Pass purchase is due within 7 days after the start date of the first course attended under that Training Passport, Flex Pass, Training Voucher or 10-Day Pass purchase). The course tuition fee includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; Learning Tree Certification Examinations; and free establishment and maintenance of the attendee’s education transcript with the American Council on Education (ACE). Learning Tree International also provides light refreshments during morning and afternoon breaks. The course tuition fee does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.
We welcome the enrollment of a qualified substitute in an enrollee’s place, provided the customer notifies us in writing before the first day of the course. 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified, such as our Alumni Gold program. Training Passports, Flex Passes, and 10-Day Passes are non-transferable and therefore are not eligible for substitution.
Our flexible transfer/cancellation policy lets our customers enroll early with confidence. We do not impose any penalty for cancellations of enrollments or transfers to another course as long as we are notified in writing or by phone before the start of the course. If a customer transfers to another course prior to the start of the course in which originally enrolled, 100% of any prepaid course tuition fees will be applied toward the course tuition fees for the subsequent course. If a customer needs to cancel an enrollment prior to the start of the class, we will issue a credit or, upon request, refund 100% of any prepaid course tuition fees for that enrollment. Unused credits expire 12 months after their date of issuance. Training Passports, Flex Passes, Training Vouchers and 10-Day Passes cannot be used after their expiration dates, and a course cancellation or transfer by the customer will not extend a Training Passport, Flex Pass, Training Voucher or 10-Day Pass expiration date.
Failure to notify Learning Tree of an enrollment cancellation or transfer in writing or by phone before the start of the course will result in forfeiture of the full regular course fee. Training Passport, Flex Pass, Training Voucher and 10-Day Pass holders who fail to show up for class without notice, either in writing or by phone, are subject to a $500 administrative fee. This fee will be invoiced separately from the program invoice.
Training Passports (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of courses or which start more than 12 months after the start date of the first course attended under that Training Passport. If a customer purchases a Training Passport and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Training Passport and the sum of the standard full tuition for each of the courses the customer took using that Training Passport.
Flex Passes (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of courses or which start more than 24 months after the start date of the first course attended under the Flex Pass. If the customer purchases a Flex Pass and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Flex Pass and the sum of the standard full tuition for each course the customer took using that Flex Pass.
Training Vouchers (i) are transferable and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend more than the number of enrollments covered by that Training Voucher purchase or for courses which start more than 12 months after the start date of the first course attended under that Training Voucher Agreement. If a customer purchases a Training Voucher and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the Training Voucher and the sum of the standard full tuition for each of the courses the customer took using that Training Voucher.
10-Day Passes (i) are non-transferable and can only be used to pay course tuition fees for the named holder and (ii) cannot be used to attend courses either in excess of the specified number of training days or with training days which start more than 12 months after the start date of the first course attended under that 10-Day Pass. If a customer purchases a 10-Day Pass and notifies us in writing of the desire to cancel it prior to its expiration, we will refund 100% of the difference between the price paid for the 10-Day Pass and the sum of the standard full tuition for each of the courses the customer took using that 10-Day Pass.
The course tuition fee for on-site courses is due and payable within 30 days following the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least two weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than two weeks before the scheduled start of the course is subject to a $3,000.00 cancellation/rescheduling fee. If the event is rescheduled at the time of cancellation to execute within 90 days of the cancellation date, Learning Tree will waive 50% of the cancellation fee.
We are committed to assisting course participants with disabilities. Upon written request from a participant’s employer, at least two weeks before the start of the course, we will provide a participant who is disabled an additional seat in the classroom and an additional set of course materials for an Auxiliary Aide and/or a copy of the course notes in computer-readable format at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please call 1-800-843-8733 at least two weeks before the start of the course so that Learning Tree can arrange for Auxiliary Aides and bill the employer of the participant for the costs.
The customer agrees that all course participants will abide by security measures in effect at the course location.
At times we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages even if we were advised of them. Changes in course locations, course dates, or postponement of courses will not extend a Training Passport, Flex Pass, Training Voucher or 10-Day Pass expiration date.
Wire transfer payment of Learning Tree International invoices may be processed by sending payment to:
Learning Tree International U.S.A. Inc.
c/o Wachovia Bank
Account # 2000009104109
Wire ABA # 0514-0054-9
ACH ABA # 0560-0760-4
GSA Schedule purchases should reference our GSA contract number: GS-35F-4414G. GSA specific terms and conditions are available.
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Learning Tree International. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Learning Tree International.
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Learning Tree International and the recipient. These terms and conditions are subject to change without notice, and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Learning Tree International. Learning Tree International’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by Virginia law, without regard to any conflicts of law.
Our billing address is:
Learning Tree International
1805 Library Street
Reston, VA 20190-5630
Phone: 800-843-8733
Tax ID - 54-1577802
DUNS # - 784896508
See our Privacy Policy here »
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