Disney's Approach to People Management

What is this course about?

Does a customer remember a product or a person? When Walt Disney determined that people remember people, he had hit upon an essential business truth that led to immediate and sustained success. At Disney, the mission of small teams is aligned with the mission of the larger organizational culture to create a seamless experience. So while there may be thousands of job classifications, there will always be one common goal: Guest satisfaction. Disney believes that in any business, an organization's human resource culture is central to long-term success.

This course will help you select employees with the right skills and the right "fit" for your organization's culture, train employees to make their best contributions and provide them with opportunities to improve their performance, communicate with all levels of your organization, and provide a supportive environment that celebrates success.

Who will benefit from this course?

Those interested in reaching business goals and retaining loyal employees by applying proven Disney practices for fostering employee pride and dedication.

What topics are covered in this course?

Throughout this course, you will learn how to:

• Apply key elements of the Disney people management strategy to strengthen your organization
• Build organization-wide processes to reinforce your corporate culture
• Analyze and improve your existing selection and hiring process
• Adapt Disney training strategies to promote and emphasize organizational values
• Develop effective communication methods to meet your organization's needs
• Create a supportive environment based on services and recognition in order to leverage talent and skill

What is Disney Institute?

Disney Institute is a recognized leader in experiential training, leadership development, benchmarking and cultural change for business professionals across the globe. Disney Institute programs provide a unique opportunity to "Experience the Business Behind the Magic" of the core Disney business strengths: Leadership Excellence, People Management, Quality Service, Brand Loyalty and Inspiring Creativity.

For over 20 years, Disney Institute has been teaching proven Disney business strategies to millions of professionals around the world from virtually every industry.