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ITIL v3: Planning, Protection and Optimization

 
Course: 997     Type: Course Workshop     Duration: 5 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Planning, Protection & Optimization Certification Exam
  • Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Planning, Protection & Optimization processes, activities and functions
  • Measure the success of Planning, Protection and Optimization by applying key metrics

Course Benefits
ITIL Planning, Protection and Optimization best practices ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk. In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Planning, Protection and Optimization Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Planning, Protection & Optimization certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop
  • Utilizing capacity and availability management to realize successful Service Design
  • Ensuring that services are fit-for-purpose and fit-for-use
  • Identifying and mitigating risks
  • Applying Continual Service Improvement

Course 997 Content
Introduction and Overview
  • The Service value proposition
  • Role of processes in Service Management
  • How Service Management creates business value
Core Planning, Protection and Optimization Processes
Capacity Management
  • Purpose, goals and objectives
  • Delivering against Service Level targets
  • Meeting cost and time constraints
  • Activities, methods and techniques
  • Fit-for-purpose and fit-for-use
Availability Management
  • Scope of the process
  • How Availability Management creates business value
  • Triggers, input and output to other processes
  • Establishing metrics to ensure process quality
IT Service Continuity Management
  • Illustrating the main activities
  • Managing risks
  • Planning for recovery
  • Policies and principles
  • Challenges and critical success factors
Information Security Management
  • Purpose, goals and objectives
  • Aligning IT security with business security
  • Ensuring confidentiality, integrity and availability
  • How Information Security Management creates business value
  • Activities, methods and techniques
  • Key metrics to measure success
Demand Management
  • Purpose, goals and objectives
  • Influencing customer demand
  • Coupling capacity with demand
  • Activities, methods and techniques
Risk Management
  • Challenges, critical success factors and risks relative to PP&O process management
Roles and Responsibilities
  • Capacity management
  • Availability management
  • IT Service Continuity management
  • Information Security management
Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Good practices for implementation
  • Challenges, critical success factors and risks
Common Service Activities
  • Aligning operations with the overall service and process objectives
  • Service monitoring and control
Continual Service Improvement
  • Implementing an effective CSI program
  • Measuring service performance
  • Cost benefit justification

Important Course Information
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  
 
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ITIL v3: Planning, Protection and Optimization
Upcoming Dates
Jul 14 - 18, 2008
 Washington, DC (Reston, VA)
Aug 4 - 8, 2008
 Chicago (Schaumburg)
Aug 18 - 22, 2008
 New York
Aug 18 - 22, 2008
 Ottawa
Aug 25 - 29, 2008
 Washington, DC (Rockville, MD)
Sep 8 - 12, 2008
 Toronto
Sep 15 - 19, 2008
 Washington, DC (Alexandria, VA)
Sep 29 - Oct 3, 2008
 Los Angeles
Oct 20 - 24, 2008
 Washington, DC (Reston, VA)
Nov 3 - 7, 2008
 Chicago (Schaumburg)

ITIL v3: Planning, Protection and Optimization
Bring Learning Tree On-Site

Course Tuition
$ 2,950 Standard Tuition
Tuition with a Savings Plan
$ 2,075 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,655 Alumni Gold Discount
$ 2,620 Government Discount
 

 

ITIL v3: Planning, Protection and Optimization

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Customer Service or Enroll: 1-800-843-8733