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ITIL v3: Release, Control and Validation

 
Course: 996     Type: Course Workshop     Duration: 5 Days

Quick Enroll    

You Will Learn How To
  • Prepare for and take the ITIL Release, Control and Validation Certification Exam
  • Plan key activities for the Release, Control and Validation processes in the context of the Service Lifecycle
  • Attain operational excellence by using the Release, Control and Validation processes, activities and functions
  • Evaluate the success of Release, Control and Validation by applying key metrics

Course Benefits
To implement new services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices. In this course, you learn how to plan, implement and optimize the Release, Control and Validation processes and gain the skills required to take the ITIL Release, Control and Validation Certification Exam.

Who Should Attend
This course is valuable for those who want to achieve ITIL Release, Control and Validation certification. The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) is required to take the ITIL Certification Exam on the final day.

Course Workshop
  • Utilizing change management to achieve successful service transition
  • Testing to assure transition quality and integrity
  • Enhancing Service Delivery with knowledge management
  • Applying Continual Service Improvement to RCV processes

Course 996 Content
Introduction and Overview
  • Service Management as a practice
  • The Service value proposition
Core Release, Control and Validation Processes
Change Management
  • Purpose, goals and objectives
  • Implementing change with minimum disruption and rework
  • Evaluating business, technical and financial aspects
  • Achieving successful service transition
  • Activities, methods and techniques
  • Post-implementation review
  • Key metrics to measure success
Service Asset and Configuration Management
  • Business value of monitoring service transition
  • Activities, methods and techniques
  • Establishing configuration baselines
  • Correlating IT services with need components
  • Tracking and reporting asset values
  • Establishing metrics that measure success
Service Validation and Testing
  • How Service Validation and Testing creates business value
  • Assuring transition integrity and quality
  • The Service V Model
  • Fit for purpose : Fit for Use
  • Acquiring relevant test data
Release and Deployment Management
  • Planning, scheduling and controlling releases
  • Moving to the live environment
  • Maintaining information on service deployment
  • Defining metrics for process quality
Request Fulfillment and Service Evaluation
  • Process scope and objectives
  • Meeting committed service level performance
  • Activities, methods and techniques
  • Key metrics to measure success
Knowledge Management
  • Purpose, goals and objectives
  • Enhancing decision support
  • Activities, methods and techniques
  • Establishing metrics to measure service delivery quality
Roles and Responsibilities
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment
  • Service desk (fulfillment) and service evaluation
  • Knowledge management
Technology and Implementation Considerations
  • Generic requirements and evaluation criteria
  • Good practices for implementation
  • Challenges, critical success factors and risks
Common Service Activities
  • Service monitoring and control
  • Deming cycle
  • CSI techniques
Continual Service Improvement
  • Implementing an effective CSI program
  • Service reporting
  • Cost benefit justification

Important Course Information
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
  
 
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Save as much as $2,350 on a Triple-Pack!

ITIL v3: Release, Control and Validation
Upcoming Dates
Jul 7 - 11, 2008
 Washington, DC (Reston, VA)
Jul 28 - Aug 1, 2008
 Washington, DC (Alexandria, VA)
Aug 4 - 8, 2008
 Los Angeles
Aug 11 - 15, 2008
 New York
Aug 11 - 15, 2008
 Ottawa
Aug 25 - 29, 2008
 Toronto
Aug 25 - 29, 2008
 Washington, DC (Rockville, MD)
Sep 15 - 19, 2008
 Chicago (Schaumburg)
Oct 6 - 10, 2008
 Washington, DC (Reston, VA)
Oct 20 - 24, 2008
 Washington, DC (Alexandria, VA)

ITIL v3: Release, Control and Validation
Bring Learning Tree On-Site

Course Tuition
$ 2,950 Standard Tuition
Tuition with a Savings Plan
$ 2,075 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,655 Alumni Gold Discount
$ 2,620 Government Discount
 

 

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Customer Service or Enroll: 1-800-843-8733