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ITIL® Intermediate Qualification: Service Design

 
Course: 993   Duration: 3 Days   PMI: 19   CPE: 19
 
 

You Will Learn How To

  • Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam
  • Define the goal, objectives and scope of service design
  • Outline key activities for service design processes in the context of the service lifecycle
  • Enhance the quality of IT service provision within an organization
  • Measure service design processes using critical success factors and key performance indicators

Course Benefits

ITIL service design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the service design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

Who Should Attend

This course is valuable for those who want to achieve the ITIL Intermediate Qualification: Service Design Certificate. The ITIL Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day.

Workshop Course

Workshops provide you with knowledge of the service design processes and include:
  • Analyzing sourcing strategies
  • Drafting a service level requirements document
  • Considering capacity management interfaces to service design
  • Capturing tacit knowledge when eliciting requirements

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logoTM is a Trade Mark of the Office of Government Commerce. 		 

Training Dates

Live online classroom training.Participate in person or in live, online events (highlighted) via Learning Tree AnyWareTM.
Feb 29 - Mar 2Reston, VA
Apr 3 - 5Rockville, MD
May 2 - 4Alexandria, VA
May 23 - 25Reston, VA
Jun 6 - 8Rockville, MD
Jun 20 - 22New York 
Jun 27 - 29Toronto 
Aug 15 - 17Reston, VA
Sep 5 - 7Ottawa 
Sep 19 - 21Alexandria, VA
Oct 3 - 5Rockville, MD
Oct 24 - 26New York 
Oct 24 - 26Toronto 
Nov 7 - 9Reston, VA
Dec 19 - 21Alexandria, VA

For AnyWare enrollments, please register at least 10 days prior to the start of the course.


For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/993pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

ITIL® Intermediate Qualification: Service Design

 
Course: 993   Duration: 3 Days   PMI: 19   CPE: 19
 
 
Course 993 Content
 

Introduction and Overview

  • Purpose and goals
  • Scope of service design
  • Doing it right the first time
  • Designing new and changed service
  • How service design creates business value

Key Service Design Principles

Five aspects of service design

  • Designing service solutions
  • Designing supporting systems and the service portfolio
  • Technology architectures, processes and design aspects
  • Measurement, methods and metrics
  • Service-oriented architecture principles

Holistic service design

  • Design activities and their constraints
  • The importance of balanced design
  • Service requirements, business requirements and drivers

Four Ps of Design

  • People
  • Products
  • Processes
  • Partners

Service Design Processes

Service catalog management

  • Managing the service catalog
  • Providing a central source of information on IT services delivered to the business by the service provider
  • Ensuring the business can view an accurate and consistent picture of IT services available, including details and status

Service level management

  • Negotiating, agreeing and documenting appropriate IT service targets with the business
  • Monitoring and producing reports on delivery against agreed level of service

Capacity management

  • Matching capacity of IT to agreed business demands
  • Capacity management: right resource, right time, right cost

Availability management

  • Ensuring that availability targets are measured and achieved in a cost-effective manner
  • Building availability into the design

IT service continuity management

  • Maintaining ongoing recovery capability to match agreed needs, requirements and time scales
  • Developing service continuity and recovery plans
  • Aligning plans with business needs over time

Primary Activities of Service Design

Technology-related activities

  • Requirements engineering: requirement types, activities and techniques
  • Data and information management activities
  • Techniques within application management
  • Investigating service design requirements

Achieving balance between design and existing strategies

  • Ensuring inclusion of governance and security controls
  • Assembling the service design package
  • Producing, maintaining and revising all services, design processes and documents
  • Liaising with other design and planning activities
  • Aligning with corporate and IT strategies

Organizing Service Design

  • Roles appropriate within service design and service design-focused processes
  • Functional role analysis and the use of the RACI matrix
  • Defining service design responsibilities
  • Aligning information security with business security
  • Managing suppliers to ensure quality and value for money

Service Design and Technology

  • Technology considerations for service design
  • The tools that benefit service design
  • Requirements for service design

Implementation Challenges and Risks

  • The six-stage implementation approach
  • Measurements of service design
  • Outlining the challenges and risks facing service design
  • Establishing critical success factors and key performance indicators (KPIs)
  • Developing risk-benefit analyses for adoption of service design
 
http://www.learningtree.com/courses/993pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

ITIL® Intermediate Qualification: Service Design

 
Course: 993   Duration: 3 Days   PMI: 19   CPE: 19
 
 

Important Course Information:

  • Precourse reading required
  • Approximately 1 hour of home study each evening
  • Course fee includes the ITIL Intermediate Qualification: Service Design Certification Exam
  • The ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent), or the ITIL Expert Certificate achieved via a bridging route, is required to attend this course and take the ITIL Certification Exam on the final day

Exam Entry Criteria:

Candidates must hold the ITIL v3 Foundation Certificate, the v3 Foundation Bridge Certificate or the ITIL Expert Certificate achieved via a bridging route.

It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, specifically Chapter 2: Service management as a practice. A basic IT literacy and around two years of IT experience are highly desirable.

Course Tuition
$ 2,490Standard Tuition
Tuition with a Savings Plan
$ 1,700Premium-Pass
$ 1,833Training Passport
$ 2,213Government Discount
$ 2,240Alumni Gold Discount
$ 2,250Voucher 10-Pack
$ 2,267Triple-Pack

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,833 per course
  • Savings as much as 40%
  • Only $5,500
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
Training Vouchers
  • Save as much as $1,040 per course
  • Fully transferable
  • As low as $2,250 per course
Triple-Pack
  • 3 courses for anyone in your organization
  • As little as $2,266 per course
  • Only $6,799
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $320 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.

 
http://www.learningtree.com/courses/993pf.htm