ITIL v3 Expert Qualification: Service Transition

Frequently Asked Questions

What is this course about? In this course, you learn how to plan, manage and optimize the Service Transition processes. Through practical workshops, you gain the knowledge to take the ITIL Expert Qualification: Service Transition Certification Exam. Who will benefit from this course? This course is valuable for those who want to achieve the ITIL Expert Qualification: Service Transition Certificate. This course is also valuable for those who need a detailed understanding of the ITIL Service Transition phase of the ITIL core lifecycle, including IT managers, team leaders and operational staff, project managers, IT consultants and key business users. Which ITIL processes are covered in this course? The Service Transition Certificate covers the following ITIL processes: Change Management Service Asset and Configuration Management Release and Deployment Management Service Validation and Testing Evaluation Knowledge Management What background do I need? You must hold the ITIL v3 Foundation Certificate (or v2-v3 bridge equivalent) to take the ITIL Certification Exam on the final day of class. Does this course count toward the ITIL Expert or Advanced Service Management Professional certifications? Yes. Once you achieve the ITIL Expert Qualification: Service Transition, you earn three credits toward the ITIL Expert and Advanced Service Management Professional certifications. To achieve the ITIL Expert certification, you need to earn a minimum of 22 credits. What's the difference between the Lifecycle and Capability certificates? The Lifecycle and Capability certificates comprise the two streams, or branches, of the ITIL v3 intermediate-level qualification scheme. The Lifecycle stream-which includes the Service Transition qualification-consists of five modules or certifications. These certifications focus on the Service Lifecycle, the use of process and practice within the lifecycle and developing the skills needed to deliver quality Service Management practices in an organization. The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of v3 processes and roles. The primary focus is on activities, execution and use of the processes throughout the entire Service Lifecycle. How much time is spent on each topic? Content Hours Introduction and overview 3.0 Service Transition processes 7.0 Common Service Transition operational activities 2.0 Organizing for Service Transition 1.0 Technology related issues 1.0 Critical success factors and risks 2.0 Exam review and exam 2.0 Times, including the workshops, are estimates; exact times may vary according to the needs of each class. How are the ITIL materials covered in the workshops? Approximately 60 percent of the course is spent in interactive workshops and practical assignments. These workshops and assignments offer you multiple opportunities to apply recently learned concepts and include practical exercises and practice exam questions. How much time do I have to take the exam and what's the pass score? You have 90 minutes to complete the multiple-choice, scenario-based exam. You must correctly answer 65% of the answers to pass. How does this course relate to other Learning Tree courses? The following Learning Tree courses are part of the ITIL v3 Lifecycle stream: 991, ITIL® v3 Expert Qualification: Service Operation  993, ITIL® v3 Expert Qualification: Service Design  994, ITIL® v3 Expert Qualification: Continual Service Improvement  The following courses are part of the ITIL v3 Capability stream: 995, ITIL® v3: Operational Support and Analysis  996, ITIL® v3: Release, Control and Validation  997, ITIL® v3: Planning, Protection and Optimization  998, ITIL® v3: Service Offerings and Agreement  These ITIL certification courses may also be of interest: 197, ITIL® v3: Achieving Foundation Certification  192, ITIL® v2-v3 Foundation Certification Bridge  187, ITIL® v2: Achieving Foundation Certification  188, ITIL® v2: Change, Configuration and Release Management Practitioner Certification  189, ITIL® v2: Service Desk, Incident and Problem Management Practitioner Certification  To ensure you have the management skills to implement ITIL within your organization, you may also want to consider courses from our Project Management, Leadership, Communication and Business Analysis curricula.

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