ITIL^® Managing Across the Lifecycle Qualification

What is this course about?

This course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. This course builds on knowledge gained from the ITIL Intermediate qualifications and moves toward the application and integration of ITIL processes, providing skills that can be applied tangibly in the workplace.

Who will benefit from this course?

This course is valuable for those who want to achieve the ITIL Managing Across the Lifecycle Qualification. Specifically, this course is targeted to the following individuals:

• Those who require a business- and management-level understanding of the ITIL lifecycle and how to implement it to enhance the quality of IT service provision within an organization
• Those who want to obtain the ITIL Expert Qualification, for which this course is the final mandatory module
• Those seeking to progress toward the ITIL Master Qualification, for this the ITIL Expert is a prerequisite

What background do I need?

In order to attend this course and take the ITIL Certification Exam on the final day, you must hold the ITIL Foundation Certificate (2 credits) and have earned an additional 15 credits from the other ITIL qualifications, including the Intermediate qualifications, complementary qualifications and some earlier qualifications. Note that only 6 credits can come from complementary qualifications.

It is strongly recommended that candidates complete at least 28 hours of personal study before attending the course, including reviewing ITIL Foundation and Intermediate level materials, reading the provided case study, reviewing the certification syllabus and reviewing the ITIL core publications.

Does this course count toward the ITIL Expert certification?

Yes. This course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management. See: http://www.itil-officialsite.com/itilservices/v1/map.asp

What are the next steps to become an ITIL Expert?

To achieve the ITIL Expert qualification, you must gain a total of 17 credit points through the ITIL qualification scheme and then complete this course and pass the associated exam, which would then give you a total of 22 credits.

For more information, visit: http://www.itil-officialsite.com/ Qualifications/ITILQualificationLevels/ITILExpertLevel.aspx.

What is the relationship between Learning Tree, the APM Group (APMG) and the Cabinet Office?

Both Learning Tree and this course have been accredited by the APM Group. As an accredited training organization (ATO), Learning Tree and its trainers have been approved to deliver this course and invigilate ITIL exams. APM Group is responsible for providing the examination papers, and marking and notifying Learning Tree of the results. The five ITIL core manuals are part of a suite of guidance developed and owned by the Cabinet Office aimed at helping organizations and individuals manage their projects, programs and services.

Has this certification and training course been updated to ITIL 2011?

Yes. The 2011 updates to the ITIL core publications were designed to:

• Resolve any errors or inconsistencies in the text and diagrams, both in content and presentation;
• Address suggestions for change made by the training community to make ITIL easier to teach; and
• Improve the publications by addressing issues raised in the change control log (these are largely to do with clarity, consistency, correctness and completeness).

This update reflects the evolution of best practices. While the basic principles and concepts of ITIL remain the same, the supporting processes and practices evolve to ensure they continue to be relevant and useful in today's service management environment.

How much time is spent on each topic?

• 991, ITIL® Intermediate Qualification: Service Operation 
• 992, ITIL® Intermediate Qualification: Service Transition 
• 993, ITIL® Intermediate Qualification: Service Design 
• 994, ITIL® Intermediate Qualification: Continual Service Improvement 
• 982, ITIL® Intermediate Qualification: Service Strategy 

The following courses are part of the ITIL Capability stream:

• 995, ITIL® Intermediate Qualification: Operational Support and Analysis 
• 996, ITIL® Intermediate Qualification: Release, Control and Validation 
• 997, ITIL® Intermediate Qualification: Planning, Protection and Optimization 
• 998, ITIL® Intermediate Qualification: Service Offerings and Agreements 

This certification course may also be of interest:

• 3801, Achieving Change Analyst Certification within ITIL® Service Management