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You Will Learn How To
- Demonstrate authentic and strong leadership to create an atmosphere of confidence and trust in tough times
- Share your vision and display confidence that the problems your team currently faces will be solved
- Apply key management skills, strategies and techniques to remedy difficult situations
- Reevaluate and adjust your management and communication style to motivate and energize employees
- Demonstrate "grace under pressure" to provide a sense of security and stability for your team
- Minimize stress and maximize productivity and performance during difficult times
Course Benefits Most organizations today are dealing with a business climate that is not "business as usual." Tough times disrupt productivity and team performance. In the face of this reality, strong leaders must inspire productive performance and communicate effectively and credibly. Successful leaders must often take a hard look at current processes and make tough decisions to guide their teams from the current reality to its desired future state. In this course, you gain the leadership skills to manage a team during a time of uncertainty.
Who Should Attend Managers who need to prepare for leading their team during tough or uncertain times. Knowledge of day-to-day management best practices and principles at the level of Course 290, " Management Skills," is assumed.
Through an immersive case study, you gain practical experience managing your team in tough or uncertain times. Role-playing, group and individual activities include:
- Putting the oxygen mask on yourself first
- Communicating when there are powerful emotions
- Delivering a message with a difficult theme to employees or stakeholders
- Informing employees about layoffs
- Acting with honesty and integrity during unpredictable times
- Keeping your credibility when you can't say what's coming next
- Managing the rumor mill
- Developing a sense of urgency to motivate yourself and others
- Exploring prescriptions for tough times
- Coping with all too human reactions to tough times
Course 922 Content Essentials for Tough Times
Best practices during tough times
- Layoffs and company downsizing
- Economic downturn and uncertainty
- Budget cuts and reorganizations
- Company sale, merger or acquisition
Clarifying your role
- The benefits of strong leadership
- Demonstrating confidence and trust
- Success in moving forward
Applying a Model for Handling Tough Situations
Dealing with powerful emotions
- Managing conflict as a natural part of tough times
- Empowering employee productivity
Inspiring confidence in your team
- Handling your own anxiety
- Reframing the situation for yourself
- Regaining self-composure
Assessing the Current Situation and Sharing the Vision
Managing expectation vs. reality
- Exploring what is happening
- Envisioning the desired state
Performing a gap analysis
- Diagnosing what needs to be done
- Defining the rationale and urgency for working on remedies
- Determining the course of action to move forward
Planning the Remedy
Removing barriers for success
- Creating buy-in and boosting morale
- Exploring strategies for dealing with difficult transitions
Achieving team alignment
- Tuning the organization to its new reality
- Positioning your team or organization for success
General prescriptions for guiding through a transition
- Thinking creatively when under stress
- Building flexibility and adaptability
- Moving through a transition
- Stages of transition
Working with People
Implementing communication strategies
- Communicating when you're not allowed
- Communicating when you don't have all the answers
- Showing you care when you can't help
Managing the human factor in tough times
- Mitigating disruptions from problem employees
- Motivating employees "when it's no fun to work here anymore"
- Building resilience and perspective
- Handling the rumor mill
- Energizing and empowering your team
Leading through Organizational Changes
Providing a sense of security and stability to your team, group or department
- Reducing anxiety during reorganizations
- Maintaining performance during changes in team membership
- Reframing to enhance resilience and perspective
Maneuvering through larger company-wide changes
- Maintaining motivation while outsourcing
- Building alignment during mergers and acquisitions
- Preserving momentum during sales and divestitures
Optimizing performance during physical or environmental changes
- Sustaining employee drive while working virtually
- Bringing order to chaos while moving or closing offices
Minimizing Stress and Maximizing Productivity Moving Forward
- Adopting techniques for handling your tough situation
- Implementing your post-course action plan
- Taking away your strategies to implement back at the office
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"Before taking management courses at Learning Tree, I would say that I was managing more or less intuitively. Being detail-oriented, I knew what I needed to do and how to organize tasks, but the Learning Tree Courses taught me the proper methods, systems and formats to do it right." P. Gilles
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