1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Duration: 3 Days   PMI: 17   CPE: 17
 
 

You Will Learn How To

  • Build a strong alignment between IT and the business
  • Plan a strategy that positions you as a trusted IT advisor to key stakeholders
  • Choose IT projects that build trust and alignment
  • Articulate IT solutions that meet business needs
  • Create clear and effective service delivery agreements
  • Differentiate your internal IT services to ensure competitive solutions

Course Benefits

Successful relationship management bridges the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of IT Relationship Management (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.

Who Should Attend

IT department managers, IT executives, business/IT liaisons, project managers or anyone who establishes, manages, and maintains the relationship between IT and the business.

RealityPlus™

Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical and social nuances of serving as a trusted IT advisor to the business. Activities include:
  • Experiencing trust firsthand through a dynamic simulation
  • Evaluating stakeholders to determine their level of influence and power
  • Uncovering and documenting an IT organization's catalog of services, including catalog management
  • Recommending solutions to complex, simulated IT relationship problems
  • Negotiating and documenting business agreements using industry-standard formats
  • Collaborating with others to foster new ideas and innovations
  • Assessing performance with a relationship scorecard

Related Courses

 
PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlusTM is a trademark of Learning Tree International, Inc. 		 

Training Dates

Mar 7 - 9Reston, VA
Mar 14 - 16Toronto 
Apr 11 - 13Rockville, MD
May 16 - 18New York 
Jul 11 - 13Toronto 
Jul 11 - 13Reston, VA
Aug 8 - 10Rockville, MD
Sep 12 - 14New York 
Nov 7 - 9Reston, VA
Nov 14 - 16Toronto 
Dec 5 - 7Rockville, MD

For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/902pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

IT Relationship Management: Aligning IT with the Business

 
Course: 902   Duration: 3 Days   PMI: 17   CPE: 17
 
 
Course 902 Content
 

Overview of Relationship Management

  • Why organizations need successful relationships between IT and the business
  • Balancing the needs of IT and the business
  • Effectively aligning IT investments and business goals

Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognizing how trust feels
  • Defining trust in an IT organization
  • The four primary components for building a trusted relationship

IT Relationship Management (ITRM) roles

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Technical and social competencies required for effective ITRM

Determining IT's Current State

Defining a catalog of services

  • Identifying IT products and services
  • The components of an ideal catalog
  • Creating an initial catalog from scratch
  • Ranking services with metrics

Developing awareness of the organizational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Exploring how things get done in the organization
  • Applying tools for culture analysis

Building the Trusted Relationship

Knowing your stakeholders

  • Identifying business and IT stakeholders
  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play
  • The importance of stakeholder power and influence

Optimizing the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the ITRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analyzing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy

Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritizing and documenting business needs
  • Applying a framework for prioritizing and selecting projects
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision

Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business
  • Validating business needs in business terms

Selling your solutions to the business

  • Translating IT speak to business speak
  • Creatively communicating your understanding of stakeholder pains
  • Linking IT solutions to pains
  • Articulating IT solutions in terms of business value
  • Writing clear, tailored service level agreements (SLAs)

Managing project handoffs

  • Ensuring a seamless transition
  • ITRM across the project life cycle
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing quantitative and qualitative performance metrics
  • Assessing ITRM success
  • Analyzing results
 
http://www.learningtree.com/courses/902pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

IT Relationship Management: Aligning IT with the Business Tuition

 
Course: 902   Duration: 3 Days   PMI: 17   CPE: 17
 
 
Course Tuition
$ 2,490Standard Tuition
Tuition with a Savings Plan
$ 1,700Premium-Pass
$ 1,833Training Passport
$ 2,213Government Discount
$ 2,240Alumni Gold Discount
$ 2,250Voucher 10-Pack
$ 2,267Triple-Pack

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,833 per course
  • Savings as much as 40%
  • Only $5,500
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
Training Vouchers
  • Save as much as $1,040 per course
  • Fully transferable
  • As low as $2,250 per course
Triple-Pack
  • 3 courses for anyone in your organization
  • As little as $2,266 per course
  • Only $6,799
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $320 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course—and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.

 
http://www.learningtree.com/courses/902pf.htm