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Business Process Reengineering for Competitive Advantage

 
Course: 381   Type: Course Workshop   Duration: 4 Days
 
 

You Will Learn How To

  • Select, organize and implement a business reengineering project using CLAMBRE/UML
  • Achieve competitive advantage by capitalizing on technology opportunities and the application of UML tools
  • Maximize customer satisfaction by matching process design to customer needs
  • Identify typical symptoms of business process dysfunction
  • Redesign workflow and structure successfully within the business
  • Ensure best practice through the application of business patterns

Course Benefits

Faced with a rapidly changing business environment, organizations are under pressure to effect dramatic performance improvements. Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organization. It provides a use case-driven approach utilizing proven tools and techniques for reengineering key elements of your business.

Who Should Attend

Individuals considering, leading, or participating in restructuring or reengineering key business processes.

Course Workshop

Workshops and demonstrations, which provide you with key skills of the reengineering process, include:
  • Profiling the customer
  • Determining anomalies in worker roles & responsibilities
  • Mapping essential business processes using UML
  • Incorporating business patterns for knowledge reuse
  • Identifying symptoms of process dysfunction
  • Streamlining the organization
  • Establishing the process boundary with UML use case diagrams
  • Describing workflow using UML activity diagrams
  • Eliminating process redundancy
  • Simulating a business process

Related Courses

 
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Upcoming Dates


For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/381pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Business Process Reengineering for Competitive Advantage

 
Course: 381   Type: Course Workshop   Duration: 4 Days
 
 
Course 381 Content
 

Introduction and Overview

The what and why of business process reengineering (BPR)

  • Maximizing competitive advantage through radical redesign
  • The need for reengineering
  • Determining what reengineering is, and is not
  • Focusing on the business process
  • Achieving cost reduction and revenue generation goals

Applying the proven CLAMBRE/UML framework for reengineering

  • Overview of UML techniques
  • Customers vs. stakeholders
  • Identifying activities and information structure
  • Creative right-brain thinking

Targeting the Customer

Exploring the customer interface

  • Expanding customer roles with aggregation
  • Refining customer types using generalization
  • Establishing an accurate customer profile

Documenting customer values and needs

  • Service provision vs. product supply
  • Evaluating customer satisfaction: quality, flexibility, speed, cost, service
  • Categorizing customer relationships using the PRIDE checklist
  • Applying QFD to link customer requirements with supplied components

Modeling the Business Process

Pinpointing processes for reengineering

  • Uncovering core business processes
  • Choosing suitable metrics to assess process performance
  • Detecting business process antipatterns

Describing worker roles and responsibilities using UML techniques

  • Identifying anomalies in worker roles using cross-reference matrices
  • Mapping a business process using activity diagrams
  • Partitioning activities between roles

Analyzing the Business Process

Detailing business processes

  • Selecting appropriate UML tools
  • Scoping the process with UML use case diagrams
  • Pinpointing key business actors
  • Modeling alternative workflows
  • Catching ineffective business activities

Exploring the business structure

  • Revisiting organization infrastructure
  • Mapping information using class diagrams
  • UML business stereotypes
  • Designating process architecture with communication diagrams
  • Removing restrictive structures

Maximizing the benefits of information technology

  • Web-enabled technology and RSS
  • Interaction through social spaces
  • Radio Frequency Identification (RFID)
  • Business intelligence solutions
  • E-commerce: B2B and B2C

Redesigning the Business Process

Redefining customer-process boundaries

  • Adapting the business process to benefit specific customer types
  • Integrating and capitalizing on technology opportunities
  • Personalizing the process
  • Meeting and exceeding customer expectations

Creating the new process using best business practice

  • Incorporating business patterns
  • Resolving process anomalies
  • Comparing strategic alternatives
  • Ensuring durable, reliable information management

Rolling Out the Reengineered Process

  • Reeducating the workforce
  • Linking metrics with customer satisfaction
  • Supporting ongoing process improvement
  • Monitoring and measuring results
  • Demonstrating success
 
http://www.learningtree.com/courses/381pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Business Process Reengineering for Competitive Advantage Tuition

 
Course: 381   Type: Course Workshop   Duration: 4 Days
 
 

Course Tuition
$ 2,650 Standard Tuition
Tuition with a Savings Plan
$ 1,660 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,385 Alumni Gold Discount
$ 2,360 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,665 per course
  • Savings as much as 40%
  • Only $4,990
Flex Pass
  • 3 courses in 24 months
  • As little as $1,830 per course
  • Save as much as 35%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,150
Training Vouchers
  • Save as much as $950 per course
  • Fully transferable
  • As low as $2,095 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $295 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/381pf.htm