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Project Quality ManagementDelivering Project and Stakeholder Success
Course: 349
Type: RealityPlus
Duration: 3 Days
You Will Learn How To
- Implement effective project quality management best practices
- Apply a proven analysis techniques to identify stakeholder quality expectations and refine project scope
- Leverage industry standard templates to create a project Quality Management Plan (QMP)
- Generate a quality assurance task list that incorporates project, product and process quality
- Transform quality assurance recommendations into corrective and improvement actions
- Design and implement quality gates throughout the project and product life cycles
Course Benefits Project success is assured by taking a balanced approach to quality, time and cost, resulting in satisfied customers. In this course, you develop and apply a project quality framework using the tools and techniques needed to deliver consistent project success within your organization. At the end of this course, you take away project quality tools and templates for immediate use back at your job.Who Should Attend Project managers and others who want to ensure consistent quality in their projects. Experience at the level of Course 296, "Project Management: Skills for Success," or Course 340, "Project Management for Software Development," is strongly recommended.A media-rich simulation immerses you in a challenging and realistic project environment. Experiential and PC-based activities include:
- Assessing your project quality management skills
- Performing an analysis of the stakeholders' quality expectations
- Developing the project scope statement
- Incorporating the scope statement into the QMP
- Composing the major elements of the QMP using co-creation techniques
- Designing and specifying Quality Assurance (QA) and Quality Control (QC) Gates
- Practicing quality assurance and quality control tool selection
- Analyzing and responding to quality assurance reports
- Facilitating root-cause analysis of nonconformance
- Deploying QMP concepts on a simulated project
Course 349 Content
- Determining your current quality management knowledge
- Elevating personal awareness of project quality management
- Eliciting and specifying quality requirements
- Analyzing and validating stakeholders' quality requirements
- Finalizing stakeholders' quality expectations
- Capturing initial project objectives and deliverables
- Categorizing stakeholders' expectations, needs and wants
- Developing a project scope statement
- Balancing the project, product and process quality requirements and their priorities
- Refining the project scope statement
- Reconciling project, product and process quality requirements
- Detailing project quality activities, roles and responsibilities
- Stakeholders' quality expectations and requirements
- Acceptance criteria
- Relevant standards
- Quality responsibilities
- Quality Assurance (QA)
- Quality Control (QC)
- Supporting quality tools and techniques
- Specifying mandatory and optional QA Gates
- Selecting appropriate tools and techniques to support QA gates
- Acting upon observations, deviations and nonconformance
- Generating quality assurance task list
- Estimating the required effort and resources
- Enhancing the QMP using CMMI PPQA process area
- Performing root cause analysis for nonconformance and deviations
- Practicing the use of the Ishikawa/Fishbone diagram for conducting root-cause analysis
- Planning corrective actions
- Leveraging feedback to improve processes
- Estimating time and resources to address deficiencies
- Incorporating changes into the project plan
- Raising change requests as appropriate
- Identifying improvement opportunities
- Updating the organizational processes
- Ensuring continuous quality improvement
- Specifying and designing QC Gates based on the product development life cycle phases
- Inputs
- Participants
- Tools and techniques
- Calculating the required time and resources
- Assigning roles and responsibilities
- Cause and Effect Diagram
- Checksheet
- Shewhart's Control Chart
- Histogram
- Pareto Chart
- Scatter Diagram
- Defining selection criteria and guidelines
- Benefits
- Reasons
- Usage
- Limitations
- Examples
- Assigning tools and techniques to QC Gates
- Reviewing the complete QMP for the project
- Integrating skills learned into your own organization
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PMBOK and The PMI R.E.P. logo are registered marks of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. PRINCE2™ is a Trade Mark of the Office of Government Commerce.
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