Introduction

• Harnessing the power of collaboration to deliver successful projects
• Delivering quality leadership throughout the project life cycle
• Matching rewards to the person and the team

Applying the Leadership Services Model

Shifting toward a service leadership approach

• Setting standards
• Building team identity
• Optimizing work
• Communicating clearly
• Developing productive relationships
• Protecting the team

Redefining the role of the project leader

• Moving toward the team as customer
• Changing your priorities and perceptions

Building your best practice leadership toolkit

• Creating a customized project leadership framework
• Generating a personal action plan

Defining the Team Development Framework

The start-up actions of effective leadership

• Documenting objectives and constraints in a team charter
• Structuring team responsibility

Fostering a team state of mind

• The power of common purpose
• What project leaders really manage

Enhancing productive teamwork

• Building team collaboration skills
• Establishing team-owned ground rules

Planning for a Team-Driven Project

Unleashing the power of participation

• Organizing effective work design
• Encouraging team responsibility
• Managing people proactively

Implementing a participative approach to key planning tasks

• Kick-off meeting
• Project purpose
• Milestones
• Resourcing
• Complementing team expertise

Implementing through Productive Team Leadership

Behaving powerfully and productively

• Enhancing performance with emotional intelligence
• Matching interpersonal communication styles
• Nurturing a climate that promotes mutual trust
• Instilling a culture of respect
• Taking responsibility for change

Optimizing communication

• Employing the right communication channels
• Balancing human and electronic interaction

Managing for agreement and handling conflict

• Creating a context for risk taking and trust
• Minimizing misunderstandings and preempting conflicts

Enhancing Team Performance

Diagnosing team status

• The Tuckman model: Forming, Storming, Norming and Performing
• Driving mutually accountable performance

Integrating team personality differences

• Adapting to individual work styles
• Identifying communication pitfalls

Creating an efficient environment

• Minimizing wasted time and effort
• Optimizing the working environment

Insulating the team from outside pressures

• Managing power proactively
• Preempting potential problems
• Navigating through responsibilities and assignments

Enabling productive dissent

• Providing positive feedback
• Balancing team alignment and difference

Evaluating the Project and Moving Forward

• Identifying key lessons learned
• Documenting benchmarks for improvement
• Matching your leadership strategies to your real-world situation
• Setting performance milestones