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Training You Can Trust®

Assertiveness Skills: Communicating with Authority & Impact

Course: 244   Duration: 3 Days   PMI: 17   CPE: 17

You Will Learn How To

  • Demonstrate and model assertive behavior for win-win outcomes
  • Gain self-awareness of your attitudes, behavior patterns and habits
  • Develop a positive, proactive response to difficult behaviors
  • Exhibit confidence in your ability to address challenging situations
  • Enhance your skill set with proven tactics

Who Should Attend

Anyone interested in building effective and assertive communication skills, including business, nonprofit, government and educational professionals and team and project leaders.

Workshop Activities Include:

  • Practicing assertive communication with DESC scripts
  • Exhibiting confident body language that conveys your message
  • Modeling assertive behavior options
  • Profiling your conflict handling style
  • Applying assertiveness techniques to challenging situations
  • Giving and receiving structured feedback

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Course Dates
3 Days

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1-888-THE-TREE (1-888-843-8733)
Training You Can Trust®

Assertiveness Skills: Communicating with Authority & Impact

Course: 244   Duration: 3 Days   PMI: 17   CPE: 17
Course 244 Content

Assertiveness Essentials

Recognizing modes of interactive behavior

  • Considering critical attributes of assertive behavior
  • Identifying characteristics of nonassertive behavior
  • Acknowledging areas of personal vulnerability and opportunity
  • Responding appropriately to manipulation or bullying

Contextual and situational considerations

  • Asserting 360 degrees: peers, direct-reports, bosses and vendors
  • Assessing the impact of organizational culture
  • Accommodating intercultural norms
  • Navigating power relationships within the organization

Expressing Personal Power

Pinpointing patterns of behavior

  • Raising self-awareness
  • The role of personal history
  • Exploring how identity, fear and habits impact results
  • Creating new personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond to conflict
  • Recognizing your conflict style
  • Responding differently to different situations
  • Considering the role of Emotional and Social Intelligence

Overcoming Challenging Situations

Applying viable assertiveness techniques

  • Deciding which situations call for assertiveness
  • Witnessing the dynamics of constructive and destructive interactions

Adopting effective assertiveness strategies

  • Developing options to respond productively
  • Identifying your assertiveness style and adapting your approach
  • Giving up blame and focusing on solutions
  • Seeing the win-win potential of cooperation
  • Finding the root cause through effective questioning

Building Your Assertiveness Skill Set

Committing to assertive and skillful outcomes

  • Developing powerful nonverbal communication
  • Accepting responsibility for resolution
  • Initiating improved communication
  • Communicating clearly in complex situations
  • Deflecting criticism and personal attacks

Developing the tools

  • The power of "I" statements
  • Saying "no" productively
  • Addressing difficult issues using the DESC approach
  • Pushing through resistance

Mastering Assertiveness

Establishing a proactive assertiveness style

  • Taking time to think clearly
  • Modeling productive approaches
  • Responding to everyday situations
  • Giving and receiving feedback

Practicing effective assertiveness principles

  • Leveraging a four-step process model
  • Accurately assessing your situation
  • Targeting desired outcomes
  • Measuring results

Launching Your Assertiveness Plan

Constructing an assertiveness action plan

  • Adopting an attitude of responsibility and mutual respect
  • Committing to timelines and outcomes
  • Prioritizing changes in assertive behavior

Putting the "action" into the assertiveness action plan

  • Constructing a blueprint for your action plan
  • Reinforcing your newly developed assertiveness skills
  • Scheduling time to assess progress
  • Practicing assertive behaviors
  • Modifying your action plan to accommodate change
1-888-THE-TREE (1-888-843-8733)
Training You Can Trust®

Assertiveness Skills: Communicating with Authority & Impact Tuition

Course: 244   Duration: 3 Days   PMI: 17   CPE: 17

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,920 per course
  • Savings as much as 35%
  • Only $5,750
Training Passport
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 40%
Training Vouchers
  • Save as much as $ per course
  • Fully transferable
  • As low as $ per course
Return to Learn For all returning Learning Tree Course attendees, you're entitled to a returning attendee tuition discount, whether you took a course with us 20 years ago or last week, and whether you attended in the classroom, via the web with AnyWare, or on site at your location.

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  • The tuition for your course is NOT DUE until a month after you attend — this may facilitate receiving Tuition Reimbursement from your organization.
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