1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Type: RealityPlus   Duration: 2 Days
 
 

You Will Learn How To

  • Develop a positive, assertive style
  • Respond productively to challenging behavior patterns in others
  • Build a personal skill set that will enable you to react positively in demanding situations
  • Improve your relationships through a productive and powerful attitude
  • Gain confidence in your ability to handle challenging situations
  • Generate the results you want when dealing with other people

Course Benefits

Professionals at all levels need the ability to project their thoughts and ideas with an assertive communication style. The skill of expressing opinions confidently and clearly is critical. Through workshops, practice sessions, video demonstrations, self assessments, real-playing and role-playing activities, you gain the confidence to behave assertively. You learn to set boundaries, send the right verbal and non-verbal cues and respectfully ask for what you want.

Who Should Attend

Business professionals, team leaders, and those who wish to build successful, assertive communication skills.

Course Workshop

Experiential activities, including real-playing and role-playing, allow you to simulate real-world situations and practice the skills and techniques presented throughout the course. Activities include:
  • Practicing assertive introductions
  • Defining assertive and non-assertive behavior
  • Recognizing assertive characteristics
  • Modeling assertive behavior options
  • Assertively managing real-world pressures and demands
  • Profiling your conflict handling style
  • Applying assertiveness techniques
  • Reacting rapidly to common challenges
  • Planning successful outcomes
  • Giving and receiving structured feedback

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Sep 2 - 3, 2008
 Ottawa
Sep 22 - 23, 2008
 Toronto
Oct 6 - 7, 2008
 New York
Dec 8 - 9, 2008
 Washington, DC (Reston, VA)
Dec 15 - 16, 2008
 Ottawa
Jan 5 - 6, 2009
 Toronto
Jan 5 - 6, 2009
 Washington, DC (Rockville, MD)
Jan 12 - 13, 2009
 New York
Mar 23 - 24, 2009
 Ottawa
Apr 6 - 7, 2009
 New York
Apr 6 - 7, 2009
 Toronto
Apr 13 - 14, 2009
 Washington, DC (Reston, VA)
Jun 29 - 30, 2009
 New York

For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/244pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact

 
Course: 244   Type: RealityPlus   Duration: 2 Days
 
 
Course 244 Content
 

Assertiveness Essentials

Recognizing modes of interactive behavior

  • Characteristics of passive, aggressive, passive-aggressive and assertive behavior
  • Critical attributes of assertive behavior
  • Distinguishing the modes in action
  • Identifying areas of personal vulnerability
  • Responding productively to manipulation

Real-time assertiveness skills

  • Capturing the essentials of an interaction
  • Determining when a situation calls for assertive action
  • Managing the what and how of interactions
  • Articulating the results you want to achieve

Enhancing your success through effective influence strategies

  • Guiding effective choices using an assertiveness process model
  • Creating powerful outcomes that work

Assertiveness as an Expression of Personal Power

Pinpointing patterns that drive behavior

  • Recognizing the influences of personal history on behavior
  • Exploring how identity, habits and fear impact results
  • Creating new patterns of personal effectiveness

Mapping how people handle conflict

  • Enhancing your ability to respond constructively to conflict
  • Assessing your preferred style
  • Building an adaptative approach to conflict
  • Choosing the right approach at the right time

Building Your Assertiveness Skill Set

Tools and techniques for building your assertiveness style

  • Keeping the conversation on track
  • Giving yourself time to think
  • Creating clarity in confusing situations
  • Getting your point across in meetings
  • Saying no productively
  • Deflecting criticism and personal attack
  • Handling bullying and pressure

Taking responsibility

  • Owning your point of view
  • Giving up blame to enhance your effectiveness
  • The power of "I" statements

Putting techniques into practice

  • Accurately assessing your situation
  • Selecting the appropriate tools for the situation
  • Planning for productive results

Transcending Challenging Situations

Articulating what you want

  • Setting assertiveness goals
  • Defining preferred outcomes
  • Creating new assertiveness habits
  • Asserting "up" to supervisors and leaders for more productive outcomes

Giving and receiving feedback

  • Applying a four-step process to plan for difficult conversations
  • Staying factual in emotionally charged situations
  • Providing a powerful rationale for shifts in behavior
  • Managing yourself in demanding situations
  • Applying best practices under pressure

Mastering Assertiveness Practicalities

Actualizing your preferred behaviors and responses

  • Acquiring insight and awareness through journaling
  • Developing a personal action plan
  • Reinforcing the rewards of change
  • Recognizing areas where you need support

Applying assertiveness skills to your real-world challenges

  • Gaining fresh perspective on troublesome situations
  • Creating and practicing new behaviors
  • Planning your assertiveness strategy
  • Adopting an attitude of responsibility and respect
  • Taking the next step!
 
http://www.learningtree.com/courses/244pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Assertiveness Skills: Communicating with Authority and Impact Tuition

 
Course: 244   Type: RealityPlus   Duration: 2 Days
 
 

Course Tuition
$ 1,750 Standard Tuition
Tuition with a Savings Plan
$ 1,580 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 1,575 Alumni Gold Discount
$ 1,375 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,665 per course
  • Savings as much as 40%
  • Only $4,990
Flex Pass
  • 3 courses in 24 months
  • As little as $1,830 per course
  • Save as much as 35%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $1,070 per course
  • Only $3,950
Training Vouchers
  • Save as much as $960 per course
  • Fully transferable
  • As low as $2,095 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $295 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/244pf.htm