1-800-THE-TREE (1-800-843-8733)
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Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Identify, create and distribute knowledge using proven Knowledge Management (KM) practices
  • Analyze and build Social Knowledge Groups (SKG) to contribute and share knowledge
  • Convert tacit knowledge into explicit knowledge for organizational gain
  • Create new workflows to effectively share knowledge
  • Implement technological solutions and maximize your KM technology infrastructure
  • Apply a Knowledge Management architecture throughout your organization

Course Benefits

An organization's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential to compile disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you learn how to build a KM solution that leverages organizational and individual knowledge.

Who Should Attend

Anyone responsible for the distribution of information between individuals, departments or within an organization including program managers, team leaders and department leads.

Course Workshop

Through a progressive case study, you gain the skills to effectively apply Knowledge Management within your organization. Individual and group exercises include:
  • Identifying knowledge activities within your organization
  • Recognizing and dealing with non-linear knowledge
  • Setting knowledge goals
  • Designing KM for the SKG
  • Identifying tacit and explicit knowledge
  • Applying the SECI model to your organization
  • Instituting KM with common and public tools
  • Integrating knowledge management into the enterprise
  • Measuring the effectiveness of KM

Related Courses

 
RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates


For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/213pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 
Course 213 Content
 

Introduction to Knowledge Management (KM)

  • Defining knowledge and how to manage it effectively
  • Knowledge as a strategic asset
  • The myth of the knowledge base
  • Identifying KM goals
  • KM best practices applied by large organizations

Collecting Knowledge Through Social Knowledge Groups (SKG)

What is an SKG?

  • Establishing communities of practice
  • Negotiating meaning within the community
  • Linking personal engagement to knowledge development
  • Uncovering shared knowledge

Analyzing SKG

  • Separating participants from nonparticipants
  • Incorporating other stakeholders

Dealing with non-linear knowledge

  • Mining narrative for fragmented knowledge
  • Structuring complex knowledge for accessibility
  • Enabling goals for evolving knowledge

Capturing Tacit Knowledge

Determining the uses of knowledge

  • Productivity, innovation and retention
  • Conducting a knowledge audit
  • Performing a gap analysis

Retaining different types of knowledge

  • Data
  • Process knowledge
  • Bloom's taxonomy

Tacit vs. explicit knowledge

  • Envisioning the practice
  • Converting conversations into records
  • Establishing the relevant context

Saving tacit knowledge

  • Documenting the implicit
  • Retaining unspoken information
  • Summarizing knowledge for future distribution
  • Linking the tacit to the explicit
  • Publishing local knowledge

The Nonaka spiral of knowledge

  • The Ba cycle within an SKG: Originating, Dialoging, Systemizing, Exercising
  • The SECI (Socialization, Externalization, Combination, Internalization) knowledge-creation process
  • Allowing for knowledge conversion within an SKG
  • Moderating how Ba acts with knowledge assets

Building Workflows for Effective Knowledge Management

Supporting individuals and SKG

  • Applying personal knowledge management
  • Tailoring and internalizing information to create knowledge
  • Separating irrelevant and obsolete knowledge
  • Mapping workflows
  • Rewarding knowledge development

Strategic knowledge management

  • Recognizing opportunities for KM initiatives
  • Spinning off components of a KM system into new systems

Adopting Knowledge Management Tools

Leveraging technology for KM

  • Questioning vs. form-filling
  • Storing knowledge
  • Bootstrapping the implementation

Compiling knowledge

  • Connecting information
  • Filtering
  • Data mining
  • Cataloging and mapping

Leveraging a KM Architecture

Creating a knowledge-driven organization

  • Defining an effective organizational KM system
  • Customizing KM techniques for your organization

Implementing an organizational KM system

  • Managing new knowledge-generation through learning
  • Maintaining open communication channels

Analyzing change management issues

  • Overcoming resistance to sharing knowledge
  • Recognizing the usefulness of a problem

Defining Success and Measuring Results

  • Knowledge-based assets
  • Valuing intellectual capital
 
http://www.learningtree.com/courses/213pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

Introduction to Knowledge Management Tuition

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 

Course Tuition
$ 2,250 Standard Tuition
Tuition with a Savings Plan
$ 1,245 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,025 Alumni Gold Discount
$ 2,000 Government Discount
 

 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,665 per course
  • Savings as much as 40%
  • Only $4,990
Flex Pass
  • 3 courses in 24 months
  • As little as $1,830 per course
  • Save as much as 35%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,150
Training Vouchers
  • Save as much as $950 per course
  • Fully transferable
  • As low as $2,095 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $295 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/213pf.htm