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PRODUCTIVITY THROUGH EDUCATION®
 
 

Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 

You Will Learn How To

  • Identify, create and distribute knowledge using Knowledge Management (KM) best practices
  • Establish criteria for applying KM solutions
  • Create knowledge assets from personal expertise, events and other key sources
  • Analyze and build communities of practice to contribute and share knowledge
  • Apply a comprehensive KM strategy that leverages the cultural values of your organization
  • Evaluate the success of a KM project to maintain effectiveness

Course Benefits

An organization's true competitive edge is the knowledge it holds—knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential for aggregating disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you develop the skills and processes to build KM solutions that leverage organizational and individual knowledge.

Who Should Attend

Anyone responsible for the management and distribution of knowledge or tasked with implementing a KM initiative within an organization, including directors, program managers, team leaders and department heads.


Through a series of interactive case studies, you gain the skills to effectively apply Knowledge Management within your organization. Individual and group exercises include:

  • Identifying the value of KM for your organization
  • Designing a model for implementing KM
  • Selecting viable KM projects
  • Creating knowledge assets from interviewing experts
  • Establishing a community of practice
  • Facilitating learning through After Action Reviews
  • Building a viable KM vision for an organization that reflects the reality of its culture
  • Distinguishing between IT and KM goals
  • Performing a KM audit for an organization
  • Determining the criteria for evaluating a KM project
  • Developing solutions to overcome organizational resistance
  • Preparing a comprehensive and sustainable KM strategy

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. RealityPlus is a trademark of Learning Tree International. 		 

Upcoming Dates

Mar 30 - Apr 1, 2010
 Washington, DC (Alexandria, VA)
Apr 7 - 9, 2010
 Los Angeles
Apr 21 - 23, 2010
 Washington, DC (Reston, VA)
May 19 - 21, 2010
 New York
Jun 16 - 18, 2010
 Washington, DC (Rockville, MD)
Jun 30 - Jul 2, 2010
 Chicago (Schaumburg)
Jul 7 - 9, 2010
 Washington, DC (Alexandria, VA)
Jul 21 - 23, 2010
 Los Angeles
Jul 28 - 30, 2010
 Washington, DC (Reston, VA)
Oct 13 - 15, 2010
 New York

For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/213pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

Introduction to Knowledge Management

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 
Course 213 Content
 

Introduction to Knowledge Management (KM)

Creating a KM model

  • Essential components of your KM model
  • Analyzing your current knowledge state
  • Formulating a mix of knowledge assets and communities of practice

When to employ Knowledge Management

  • Establishing criteria for KM projects
  • Applying KM criteria to select projects
  • Seizing opportunities and avoiding costs

Building Knowledge Assets

Capturing expertise

  • What is expertise?
  • Filling in what experts don't remember
  • Stages of knowledge acquisition
  • Differentiating between tacit and explicit knowledge
  • Uncovering tacit knowledge

Sources of knowledge

  • People
  • Stories
  • Events
  • Documents
  • Interviewing experts
  • Converting one-time events into permanent knowledge assets
  • Analyzing documents and other resources

Compiling knowledge assets

  • Gauging the audience and establishing the scope
  • Distilling principles and guidelines from existing knowledge
  • Checklists
  • Secrets for success
  • Critical factors
  • Assigning an asset curator
  • Implementing feedback loops

Forming Communities of Practice

Facilitating communities of practice

  • Life cycle of communities of practice
  • Creating
  • Growing
  • Sustaining
  • Closing

Forming the community

  • Defining the need and the members
  • The importance of the community facilitator
  • Carrying out the critical initial tasks

Keeping the community going

  • Eliciting both questions and contributions
  • The power of acknowledgement
  • Leveraging e-mail, wikis and collaboration software
  • Integrating After Action Reviews (AARs)
  • Generating knowledge assets from communities of practice

Creating Strategies for Success

Laying a solid foundation

  • Generating a KM-specific vision
  • Integrating organizational and business goals with KM
  • Choosing the right KM techniques
  • Adapting to company culture

Performing a KM audit

  • Exploring knowledge needs
  • Cataloging existing knowledge assets
  • Mapping knowledge flows
  • Selecting optimal KM practices

Overcoming barriers and pitfalls

  • The four major barriers to KM success
  • Unsupportive culture
  • Unaligned rewards and recognition
  • Uncommitted stakeholders
  • Overprotective experts
  • Employing remedies to ensure success

Tailoring a KM strategy for your organization

  • Accounting for your unique business needs
  • Leveraging your organization's culture
  • Ensuring sustainable KM initiatives
  • Customizing a KM process for your organization

Implementing Knowledge Management

Measuring the value of KM

  • Evaluating a KM project against business goals
  • Selecting key evaluation criteria
  • Establishing the relationship among KM and profits, product timeliness and more

Delivering a successful project

  • Integrating business case, vision and goal
  • Choosing the right project
  • Constructing an ongoing evaluation process
 
http://www.learningtree.com/courses/213pf.htm
 
 
1-888-THE-TREE (1-888-843-8733)
PRODUCTIVITY THROUGH EDUCATION®
 
 

Introduction to Knowledge Management Tuition

 
Course: 213   Type: RealityPlus   Duration: 3 Days
 
 
Course Tuition
$ 2,490 Standard Tuition
Tuition with a Savings Plan
$ 1,700Premium-Pass
$ 1,733Training Passport
$ 2,166Triple-Pack
$ 2,250Voucher 10-Pack
$ 2,213Government Discount
$ 2,240Alumni Gold Discount
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,733 per course
  • Savings as much as 45%
  • Only $5,200
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
Training Vouchers
  • Save as much as $1,040 per course
  • Fully transferable
  • As low as $2,250 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $320 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/213pf.htm