1-800-THE-TREE (1-800-843-8733)
 

Introduction to Knowledge Management

 
Course: 213     Type: RealityPlus     Duration: 3 Days

Quick Enroll    

You Will Learn How To
  • Identify, create and distribute knowledge using proven Knowledge Management (KM) practices
  • Analyze and build Social Knowledge Groups (SKG) to contribute and share knowledge
  • Convert tacit knowledge into explicit knowledge for organizational gain
  • Create new workflows to effectively share knowledge
  • Implement technological solutions and maximize your KM technology infrastructure
  • Apply a Knowledge Management architecture throughout your organization

Course Benefits
An organization's true competitive edge is the knowledge it holds--knowledge that is often contained in the minds of individuals where it can't be shared or improved and, frequently, is lost when those individuals leave the organization. A well-designed and implemented Knowledge Management program is essential to compile disconnected pockets of information to strengthen the effectiveness of an organization. In this course, you learn how to build a KM solution that leverages organizational and individual knowledge.

Who Should Attend
Anyone responsible for the distribution of information between individuals, departments or within an organization including program managers, team leaders and department leads.

Through a progressive case study, you gain the skills to effectively apply Knowledge Management within your organization. Individual and group exercises include:
  • Identifying knowledge activities within your organization
  • Recognizing and dealing with non-linear knowledge
  • Setting knowledge goals
  • Designing KM for the SKG
  • Identifying tacit and explicit knowledge
  • Applying the SECI model to your organization
  • Instituting KM with common and public tools
  • Integrating knowledge management into the enterprise
  • Measuring the effectiveness of KM

Course 213 Content
Introduction to Knowledge Management (KM)
  • Defining knowledge and how to manage it effectively
  • Knowledge as a strategic asset
  • The myth of the knowledge base
  • Identifying KM goals
  • KM best practices applied by large organizations
Collecting Knowledge Through Social Knowledge Groups (SKG)
What is an SKG?
  • Establishing communities of practice
  • Negotiating meaning within the community
  • Linking personal engagement to knowledge development
  • Uncovering shared knowledge
Analyzing SKG
  • Separating participants from nonparticipants
  • Incorporating other stakeholders
Dealing with non-linear knowledge
  • Mining narrative for fragmented knowledge
  • Structuring complex knowledge for accessibility
  • Enabling goals for evolving knowledge
Capturing Tacit Knowledge
Determining the uses of knowledge
  • Productivity, innovation and retention
  • Conducting a knowledge audit
  • Performing a gap analysis
Retaining different types of knowledge
  • Data
  • Process knowledge
  • Bloom's taxonomy
Tacit vs. explicit knowledge
  • Envisioning the practice
  • Converting conversations into records
  • Establishing the relevant context
Saving tacit knowledge
  • Documenting the implicit
  • Retaining unspoken information
  • Summarizing knowledge for future distribution
  • Linking the tacit to the explicit
  • Publishing local knowledge
The Nonaka spiral of knowledge
  • The Ba cycle within an SKG: Originating, Dialoging, Systemizing, Exercising
  • The SECI (Socialization, Externalization, Combination, Internalization) knowledge-creation process
  • Allowing for knowledge conversion within an SKG
  • Moderating how Ba acts with knowledge assets
Building Workflows for Effective Knowledge Management
Supporting individuals and SKG
  • Applying personal knowledge management
  • Tailoring and internalizing information to create knowledge
  • Separating irrelevant and obsolete knowledge
  • Mapping workflows
  • Rewarding knowledge development
Strategic knowledge management
  • Recognizing opportunities for KM initiatives
  • Spinning off components of a KM system into new systems
Adopting Knowledge Management Tools
Leveraging technology for KM
  • Questioning vs. form-filling
  • Storing knowledge
  • Bootstrapping the implementation
Compiling knowledge
  • Connecting information
  • Filtering
  • Data mining
  • Cataloging and mapping
Leveraging a KM Architecture
Creating a knowledge-driven organization
  • Defining an effective organizational KM system
  • Customizing KM techniques for your organization
Implementing an organizational KM system
  • Managing new knowledge-generation through learning
  • Maintaining open communication channels
Analyzing change management issues
  • Overcoming resistance to sharing knowledge
  • Recognizing the usefulness of a problem
Defining Success and Measuring Results
  • Knowledge-based assets
  • Valuing intellectual capital
RealityPlus is a trademark of Learning Tree International.
  
 
Request More Info

Salutation

First Name

Last Name

Company

Zip Code

Country
   Codes
Work Phone

Extension

E-mail

A representative will contact you to follow up your request.
Privacy Statement

Save as much as $2,350 on a Triple-Pack!

Introduction to Knowledge Management
Upcoming Dates
Sep 10 - 12, 2008
 Washington, DC (Reston, VA)
Oct 8 - 10, 2008
 New York
Oct 15 - 17, 2008
 Ottawa
Oct 29 - 31, 2008
 Washington, DC (Rockville, MD)
Nov 5 - 7, 2008
 Los Angeles
Nov 5 - 7, 2008
 Toronto
Nov 12 - 14, 2008
 Chicago (Schaumburg)
Nov 19 - 21, 2008
 Washington, DC (Alexandria, VA)
Dec 17 - 19, 2008
 Washington, DC (Reston, VA)
Jan 21 - 23, 2009
 New York

Introduction to Knowledge Management
Bring Learning Tree On-Site

Course Tuition
$ 2,250 Standard Tuition
Tuition with a Savings Plan
$ 1,245 10-Day Pass
$ 1,665 Training Passport
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,025 Alumni Gold Discount
$ 2,000 Government Discount
 

 

Introduction to Knowledge Management

CPE 17 Credits ISPI logo 1 Hour(s) College Credit
Customer Service or Enroll: 1-800-843-8733