1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL v2: Practitioner Agree and Define (IPAD) Certification

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam
  • Plan key activities for the Financial and Service Level Management processes
  • Define the monitoring and reporting requirements of key performance indicators and achievements
  • Organize the relationships between the Agree and Define processes
  • Propose continuous improvements for the Agree and Define processes
  • Optimize the Agree and Define processes

Course Benefits

Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources. In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam.

Who Should Attend

Managers, operational staff and those who want to achieve ITIL Practitioner Agree and Define Certification. The ITIL Foundation Certificate (v2 or v3) is required to take the IPAD Certification Exam, which is given on the final day of class.

Course Workshop

Through extensive workshops, you gain knowledge of the Agree and Define processes. Workshops include:
  • Developing a Service Level Agreement (SLA)
  • Producing and maintaining a Service Catalog
  • Defining the relationship between SLM and the other ITIL processes
  • Identifying how Financial Management impacts Total Cost of Ownership (TCO)
  • Planning and conducting system audits

Related Courses

 
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. 		 

Upcoming Dates


For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/193pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL v2: Practitioner Agree and Define (IPAD) Certification

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 
Course 193 Content
 

Introduction and Overview

  • Planning and managing the key activities of the Agree and Define processes
  • Service Level Management
  • Financial Management
  • Optimizing the Agree and Define processes

Planning the Key Financial and Service Level Management Activities

Delivering IT services with Service Level Management

  • Planning to implement Service Level Management
  • Identifying potential costs, benefits and problems
  • Determining the objectives and scope
  • Creating the Service Catalog

Managing IT assets and resources with Financial Management

  • Defining the roles and responsibilities
  • Budgeting, IT Accounting and Charging
  • Financial Management support tools and techniques

Exchanging Information and Initiating Actions

Establishing information exchange with the other processes

  • Organizing the information exchange with customers, end-users and suppliers
  • Project Service Availability (PSA)
  • Service Level Requirements (SLR)
  • Initiating actions to meet objectives: Plan, Do, Check, Act

Monitoring and Reporting

  • Monitoring the Agree and Define activities
  • Reporting the effectiveness and efficiency of the activities using Key Performance Indicators (KPI)
  • Establishing metrics to monitor effectiveness

Maintaining the Procedures

Developing the procedures of the Agree and Define processes

  • Ensuring activities within the Agree and Define processes meet the objectives set
  • Defining KPIs and metrics
  • Auditing process requirements
  • Identifying weaknesses and associated resolutions

Administering Service Level Management

Agreement formats and supporting documents

  • Service Level Agreement (SLA)
  • Underpinning Contract (UC)
  • Operational Level Agreement (OLA)
  • Matching contracts to the services
  • Defining the type and format of the SLAs: Multi-level, Service based and Customer based
  • The impact of OLAs and UCs on the overall agreement

Negotiating for various agreements

  • Identifying the Service Level Requirements for each service
  • Negotiating with the customer to match requirements to services available
  • Reviewing language within the SLAs
  • Maintaining the Service Catalog

Establishing Financial Management for IT Services

Planning future IT expenses with effective budgeting

  • The budgeting cycle and inputs into the budgeting process
  • Creating a budget for IT services
  • Monitoring, reviewing and reporting on performance

Financial analysis with IT accounting

  • Developing the IT Accounting System
  • Identifying and documenting cost types
  • Performing an Investment Appraisal: cost benefit analysis, return on investment, return on capital employed

Assigning costs with charging

  • Constructing the Charging System
  • Identifying Charging policies and Pricing options
  • Considering variable costs and charges

Creating financial reports

  • Accounting reports
  • Annual plans
  • Balance sheets
  • Charging reportings
  • Data analysis and collection

Optimizing the Agree and Define Processes

  • Proposing service and process improvements
  • Planning and conducting audits
  • Managing the ongoing financial operations and performance
  • Participating in ongoing service management through service review meetings
 
http://www.learningtree.com/courses/193pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL v2: Practitioner Agree and Define (IPAD) Certification Tuition

 
Course: 193   Type: Course Workshop   Duration: 5 Days
 
 

Course Tuition
$ 2,950 Standard Tuition
Tuition with a Savings Plan
$ 2,075 10-Day Pass
$ 1,830 Flex-Pass
$ 2,095 Voucher 10-Pack
$ 2,655 Alumni Gold Discount
$ 2,620 Government Discount
 
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • Approximately 5-8 hours of pre-course preparation
  • 1 hour of home study each evening
  • Successful completion of 3 practical assignments in class
  • Each participant receives the ITIL Service Delivery book
  • The course fee includes the IPAD Practitioner Exam
  • The ITIL Foundation Certificate (v2 or v3) is required to take the IPAD Practitioner Exam, which is given on the final day
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,665 per course
  • Savings as much as 40%
  • Only $4,990
Flex Pass
  • 3 courses in 24 months
  • As little as $1,830 per course
  • Save as much as 35%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,150
Training Vouchers
  • Save as much as $950 per course
  • Fully transferable
  • As low as $2,095 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $295 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/193pf.htm