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ITIL v2: Change, Configuration and Release Management Practitioner Certification
Course: 188
Type: Course Workshop
Duration: 5 Days
You Will Learn How To
- Prepare for and take the ITIL Change, Configuration and Release Management Certification Exam
- Plan key activities for Change Management, Configuration Management and Release Management
- Define the monitoring and reporting requirements of key performance indicators and achievements
- Organize the relationships between the Change, Configuration and Release Management processes
- Propose continuous improvements for the Change, Configuration and Release Management processes
- Optimize the Change, Configuration and Release Management processes
Course Benefits By implementing the Change, Configuration and Release Management processes, IT departments can control what is in the infrastructure and manage how and when changes are made. In this course, you learn how to plan, implement and optimize the Change, Configuration and Release Management processes and gain the skills necessary to take the ITIL Change, Configuration and Release Management Certification Exam.Who Should Attend Those who want to achieve ITIL Change, Configuration and Release Management Certification. The ITIL Foundation Certificate (v2 or v3) is required to take the ITIL Change, Configuration and Release Management Certification Exam, which is given on the final day of class.Course Workshop You gain knowledge of the Change, Configuration and Release Management processes. Workshops include:
- Identifying key considerations for managing a CMDB
- Establishing criteria to ensure quality Releases
- Optimizing Change Management procedures to ensure successful implementations
- Setting guidelines for key performance indicators
- Integrating the activities of the processes
Course 188 Content
- Managing, organizing and optimizing the Change, Configuration and Release Management processes
- Controlling the changing environment
- Ensuring quality Releases
- Mapping the infrastructure Configuration
- Determining the objectives and scope
- Defining the roles and responsibilities
- Performing risk assessments and obtaining approval
- Establishing Release policies
- Planning the monitoring and reporting of process effectiveness
- Defining the Configuration Management Database (CMDB) scope
- Determining Configuration Item (CI) naming conventions
- Planning for CMDB data discovery, collection and population
- Monitoring and managing the Change, Configuration and Release Management activities
- Identifying key issues impacting effective operation
- Establishing metrics and management information
- Developing and monitoring critical success factors and key performance indicators
- Establishing information exchange between the Change, Configuration and Release Management processes
- Integrating with other Service Management processes
- Mapping Change, Configuration and Release Management procedures to daily work activities
- Defining criteria for Change prioritization
- Planning resource allocation for Releases
- Ensuring CMDB quality through verification and audit
- Considering business, technical and financial aspects of Change
- Performing risk and impact assessments
- Scheduling and resource allocation
- Filtering Requests for Change (RFC)
- Selecting Change Advisory Board (CAB) and CAB/Emergency Committee membership
- Ensuring effectiveness through Post-Implementation Review
- Determining requirements for full, delta and package Releases
- Establishing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
- Confirming software license compliance
- Build management
- Constructing back-out plans
- Ensuring fit-for-purpose testing
- Considering all technical and non-technical aspects of Releases
- Managing the logistics
- Training and communicating to all stakeholders
- Establishing your Configuration baselines
- Managing physical and logical relationships
- Identifying downtime through Status Accounting
- Utilizing key performance indicators
- Conducting reviews for process effectiveness
- Establishing ongoing quality improvements
- Applying quality standards
- Auditing for performance and achievements
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Important Course Information
Related Courses
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce.
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