1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Achieving Foundation Certification

 
Course: 187   Type: Course Workshop   Duration: 3 Days
 
 

You Will Learn How To

  • Prepare for and take the ITIL Foundation Certification Exam
  • Evaluate best practices in IT Service Management based on the ITIL framework
  • Assess the activities and roles involved in each ITIL process
  • Explore the components of Service Support and Service Delivery processes
  • Recognize key IT Service Management terminology
  • Identify security issues throughout the ITIL processes

Course Benefits

The IT Infrastructure Library (ITIL) provides a holistic framework of best practices, enabling organizational IT services to operate more effectively and efficiently. In this course, you take the ITIL Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL Foundation Exam topics.

Who Should Attend

IT service/support managers and staff, project managers, IT consultants and developers who want to achieve ITIL Foundation certification. General IT knowledge is assumed.

Course Workshop

Attendees gain knowledge in each ITIL process and function through interactive class activities. Workshops include:
  • Applying ITIL processes
  • Identifying issues and complications in the application of processes
  • Daily exam practice and review sessions
  • Taking the ITIL Foundation Certification exam

Related Courses

 
The PMI R.E.P. logo is a registered mark of the Project Management Institute, Inc. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Swirl logo is a Trade Mark of the Office of Government Commerce. 		 

Upcoming Dates

Jan 14 - 16, 2009
 Washington, DC (Reston, VA)
Jan 28 - 30, 2009
 Washington, DC (Rockville, MD)
May 6 - 8, 2009
 New York

For complete schedule, please visit www.learningtree.com
 
http://www.learningtree.com/courses/187pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Achieving Foundation Certification

 
Course: 187   Type: Course Workshop   Duration: 3 Days
 
 
Course 187 Content
 

ITIL Fundamentals

  • Origins, development and governance of the ITIL methodology
  • Defining IT Service Management
  • Reviewing the structure and scope of the Foundation Certification examination
  • People, process and technology

The Service Desk Function and Incident Management

Establishing the Service Desk

  • Distinguishing the Service Desk from call centers and help desks
  • Costing the Service Desk
  • Service Desk business benefits

Managing an incident life cycle

  • Identifying, categorizing and prioritizing incidents
  • Investigating and processing incidents through to closure

Problem Identification and Resolution

Demystifying problem control with Problem Management

  • Minimizing the adverse effects of incidents and problems
  • Proactive and reactive Problem Management

Achieving error control

  • Getting to the root cause
  • Progressing error correction

Evaluating Change via Change Management

  • Setting up a change advisory board
  • Analyzing the impact of proposed changes
  • Establishing standard methods and procedures for managing change

Assessing Infrastructure Through Configuration Management

  • Relationship with incidents, problems, changes and releases
  • Identifying, controlling and maintaining configuration items
  • Measuring compliance

Release Management from Planning to Deployment

  • Working through Release Management stages
  • Managing Definitive Hardware Store (DHS) and Definitive Software Library (DSL)
  • Accounting for technical and non-technical aspects of the release

The Service Level Management (SLM) Life Cycle

  • Planning, implementing and delivering Service Level Agreements (SLA)
  • Operational Level Agreements (OLA)
  • Supporting the Service Level Agreement (SLA) with Underpinning Contracts (UC)

Ensuring Availability

  • Planning, improving, measuring and reporting for availability
  • Applying the ARMSS model of Availability Management
  • Measuring system unavailability

Maintaining IT Service Continuity

  • Identifying, planning and managing for risks and risk impacts
  • Invoking contingency plans in crisis situations

Effective Capacity Management

  • Implementing Capacity Management (CM)
  • Managing business, service and resource capacity
  • Monitoring capacity
  • Tuning systems to optimize performance

Planning Effective Financial Management

  • Developing, budgeting, charging and accounting systems for IT services
  • Providing essential management information for workable and cost-effective operations

Securing Infrastructure Processes

  • Managing confidentiality, integrity and availability (C-I-A) of data
  • Integration of Security Management with other ITIL processes
 
http://www.learningtree.com/courses/187pf.htm
 
 
1-800-THE-TREE (1-800-843-8733)
TRAINING YOU CAN TRUST
 
 

ITIL® v2: Achieving Foundation Certification

 
Course: 187   Type: Course Workshop   Duration: 3 Days
 
 

Course Tuition
$ 2,390 Standard Tuition
Tuition with a Savings Plan
$ 1,700 Premium-Pass
$ 2,200 Voucher 10-Pack
$ 2,155 Alumni Gold Discount
$ 2,124 Government Discount
 
 

Your Course Tuition Entitles You To...

  • Class participation
  • Team workshops
  • Use of in-class hands-on equipment
  • Comprehensive course materials
  • Morning and afternoon refreshments
  • Course Completion Certificate awarding Continuing Education Units
  • FREE participation in Professional Certification
  • FREE participation in College Credit programs (including related exams)

Important Course Information:

  • The ITIL Foundation Certification Exam is offered on the final day of class
  • Course fee includes the Foundation Exam
  
 

Tuition Savings Plans

Training Passport
  • 3 courses in 12 months
  • As little as $1,670 per course
  • Savings as much as 40%
  • Only $5,000
Premium Pass
  • 4 courses in 24 months
  • As little as $1,700 per course
  • Save as much as 45%
10-Day Pass
  • A NEW way to save on training
  • 10 days of training for one person
  • Save as much as $990 per course
  • Only $4,500
Training Vouchers
  • Save as much as $990 per course
  • Fully transferable
  • As low as $2,200 per course
Alumni Gold Discount Attend your first course and you'll receive a personalized Alumni Gold Discount card, entitling you to save as much as $305 on each course you take within the following 12 months. Take just one course each year and you'll be entitled to ongoing discounts...year after year!

Your Guarantee of Satisfaction

Unless you feel 100% satisfied that Learning Tree delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course--and then pay only if you feel the course was well worth the tuition.

Enrolling is Easy and Flexible!

Enroll by phone or online. If your plans change, just let us know and, without a fee, you can transfer to another course or cancel your enrollment. Pay after you've taken the course, and then only if you are 100% satisfied.
 
http://www.learningtree.com/courses/187pf.htm