Can I participate in a Learning Tree Course, delivered via AnyWare, from any location?
Yes. You can participate in a live, online instructor-led course from anywhere that is convenient for you, as long as your computer and Internet connection meet minimal requirements.
What are the technological requirements for participating in a live, online course delivered via Learning Tree AnyWare?
To participate fully in a Learning Tree AnyWare course, you will need the following:
- An audio-enabled computer
- A minimum screen resolution of 1024 x 768
- An Intel Pentium® 4 computer, or equivalent, with a 2.5 GHz or faster processor; or an Intel Mac
- A minimum of 1 GB of RAM
- A reliable high-speed Internet connection, either via cable modem, DSL or corporate LAN (a wired Internet connection is strongly recommended)
- Internet Explorer 7 or higher; or Mozilla Firefox 2 or higher
- Support for Java and ActiveX within your browser with the latest version of Java installed
- Adobe Flash version 8 or higher
- Access to www.logmein.com
- Ability to install the LogMeIn ActiveX control, which may require local administrative privileges
Learning Tree AnyWare will support a dual-monitor setup, which allows concurrent access to the classroom and the computer used for the hands-on exercises. This setup may enhance your training experience; however, it is not a requirement for full participation in any of our courses.
Do I need to install any special software?
None! All you need is a high-speed, flash-enabled Internet browser—Internet Explorer 7 or higher, Mozilla Firefox 2 or higher, or Safari.
Can I participate in a course via Learning Tree AnyWare using any type of operating system?
You can participate in a class on a PC, Apple Mac, or even a computer running UNIX. However, the hands-on exercise material in Course 2320 and Course 984 is not compatible with the Mac operating system at this time. Please contact our AnyWare support team if you are planning to participate in either of these courses using a Mac operating system.
Do I need my own microphone, earphones and/or headset?
Prior to the course, Learning Tree will provide a microphone-enabled headset for you to use during the course. The headset is yours to keep after the course.
Is the Learning Tree classroom experience really the same quality when it's delivered
over the Internet?
Absolutely! Learning Tree AnyWare is designed to provide you with the same experience you would receive in the classroom. You connect to an actual classroom where you participate online in live, instructor-led training that is facilitated either at one of our Education Centers or on site at a client's location. As an online participant, you engage with the instructor and interact with your classmates just as if you were in the actual classroom. And you perform all of the same hands-on exercises, so the knowledge you learn and the skills you gain are no different than if you were taking the course as an in-class participant.
Why is Learning Tree AnyWare so much more effective than off-the-shelf, self-paced
e-learning programs?
The most important benefit of live, instructor-led training is the ability to interact with your instructor and fellow classmates. It is through such interaction that real learning takes place. Courses taken via AnyWare offer the same benefits. In fact, over half the time spent in Learning Tree Courses is dedicated to interactive activities—where real learning happens! You'll have your specific questions answered on the spot, receive immediate clarification of anything that is confusing, perform hands-on exercises by remotely accessing an in-class PC, and share your experiences in real time with your fellow classmates. Most importantly, you'll receive expert advice on how best to apply what you learn to your own projects.
How is the classroom experience actually delivered?
Adobe Connect is the foundation technology for our Learning Tree AnyWare training delivery solution used to deliver our IT and management courses. You'll acquire new skills in a safe environment—your computer's files and applications are never engaged, so there is no risk of damage. A hard copy of the course materials and a microphone-enabled headset will be shipped to you prior to the course.
Using your Internet browser, you remotely access a dedicated in-class PC so that you can participate in hands-on exercises and develop new skills just as if you were in the actual classroom where your instructor is coaching in real time.
How do I connect to the classroom?
One week prior to the class start date, you will receive a “Getting Ready” e-mail with a URL and your login credentials. We'll ask you to complete a three-step validation process prior to the class start date to test your system, two-way audio connection, and Internet connection to the classroom and to your dedicated, in-class PC on which you'll be performing your hands-on exercises.
A few days before your class starts, you'll also receive a call from one of our customer service representatives who will answer any questions you may have. When it's time for the course to begin, just log in—from anywhere—and join your classmates, live in the classroom. During your course, our AnyWare support technicians are available to assist you as needed. It's that easy!
What are the course hours?
Start and end times vary for each individual course. Please confirm the start and end times during registration, as your course may be delivered from a different time zone than your own. On the first day of class, plan to log in to your classroom 30 minutes prior to the start of the class.
How can I take the (optional) end-of-course mastery exams?
Many Learning Tree Courses lead to Learning Tree Professional Certification, which you achieve by taking four courses within a particular discipline and passing the mastery exam at the end of each course (offered at no additional charge). If you elect to take the mastery exam as an online participant, it will need to be proctored. If you would like to take the exam directly after the class, please complete and submit the online Proctored Exam Request Form at least three business days prior to the start of your class. This form will be in the course materials shipped to you prior to your class.
How do I complete the course evaluation and receive my Course Completion Certificate?
At the end of your course, you will receive an e-mail with a link to the online evaluation. That also allows you to verify the information that will appear on the Course Completion Certificate, which will be mailed to you after the course.
Whom should I call if I have additional questions before my class starts?
Our customer service team is available at 1-888-843-8733 if you have additional questions at any time.
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